O'Meara Volkswagen - Service Center

Frustrating Brought in my 2018 GTI for a front license plate holder and a recall for a micro switch. In the hour and 30 mins I was there they broke my shifter in Brought in my 2018 GTI for a front license plate holder and a recall for a micro switch. In the hour and 30 mins I was there they broke my shifter in the process and needed to order new parts to fix it. That means I get a rental and my car would be ready next day, fine. Next day I go and get my car and Service guy says, “ oh we didn’t need to replace it, we just bent it back.” So you kept my car until 3 the next day to tell me you didn’t replace it?!? Not only was that not replaced, my fluids weren’t checked and the rest of the car must not have been checked either because I ended up getting an exhaust leak?! Opened the hood and there was a bolt and washer just sitting in the hood out of place. how?! Brought the car back Monday morning for them to keep it another full day and fix whatever was wrong. Not once did anyone take ownership of what happened. This is my 4th VW and I or my car, have never been treated so poorly. You don’t expect that from the dealership. I will gladly drive further away to another dealer because I can’t trust your service center. More

Flashing glow plug Visiting from out of town and the glow plug light started flashing. they got it in the same day and fixed it and i was on the road. Visiting from out of town and the glow plug light started flashing. they got it in the same day and fixed it and i was on the road. More

Honest Team I contacted the dealer as my brakes were making sounds but they didn’t tell me I needed brakes the last time I was in for service. David talked me thr I contacted the dealer as my brakes were making sounds but they didn’t tell me I needed brakes the last time I was in for service. David talked me through what could’ve caused the issue and said I shouldn’t need new brakes due to the mileage on my car. Came in and it was confirmed which was a relief because you’re never too sure if a dealer would tell you it’s something else so the warranty doesn’t cover it. Professional, courteous crew over there. Tim was great the last two times As well. More

Continued great customer service Very personable service staff. Adam has always treated my family well and the service center has completed my work in a timely manner each time I have Very personable service staff. Adam has always treated my family well and the service center has completed my work in a timely manner each time I have visited. More

Service review I had an appointment for my service. It took over 6 hours to complete the services after I was told it would only take 45 minutes. Every time I called I had an appointment for my service. It took over 6 hours to complete the services after I was told it would only take 45 minutes. Every time I called to check on the progress of my services the technician would tell me that they had not started working on my car. This is unacceptable and completely disregards the need for an appointment. More

Warranty update I was greeted and checked in immediately by very friendly gentleman at service counter. I choose to stay and work in the waiting area. They reminded m I was greeted and checked in immediately by very friendly gentleman at service counter. I choose to stay and work in the waiting area. They reminded me of the estimated wait time which matches what was stated in the letter. The waiting area was very clean and there was coffee and water. My car was done on time. No charge for warranty work as stated and they washed my car. So nice. More

Service Just moved here from Florida and found this VW place online...everyone was very professional and friendly. My car was repaired in two days. I am very Just moved here from Florida and found this VW place online...everyone was very professional and friendly. My car was repaired in two days. I am very happy with this dealer! More

presently helpful Everyone was sweet, kind, and very helpful. besides the cost of the repairs I was super pleased and enjoyed my visit. Running a business myself I un Everyone was sweet, kind, and very helpful. besides the cost of the repairs I was super pleased and enjoyed my visit. Running a business myself I understand things are expensive yet as a consumer I must always push that each company I interact with is pushing to keep their prices as low as possible. Keep up the super awesome customer service really puts the pain of the cost at ease a little. More