O'Meara GMC - Service Center

Im completely unsatisfied & unhappy about the entire experience. When I called to make the appointment, I asked for the location & the guy I was speaking to wasn't sure where it was located until after experience. When I called to make the appointment, I asked for the location & the guy I was speaking to wasn't sure where it was located until after he put me on hold to ask someone. Then the day before my appointment, I called to see if I could drop it off that evening because I wouldn't have time in the morning before my appointment & she told me I would need to be there before it closed, which didn't give me much time. I asked her if there was an after-hours drop-box for the key & her immediate response was no, but then quickly said she would go ask someone. After putting me on a brief hold, she picked up the phone & let me know that there is actually a drop-box for the keys. I then asked for the location one more time since the employee I spoke w/ when I made the appointment wasn't too sure & this girl was also unable to tell me where the place was located. I really just needed to know the cross-streets & what side of the street it was on & neither of them were able to tell me. When I got there to drop my vehicle off, I saw 2 employees walking out & I asked them where the drop-box was for the keys. Neither of them were aware that there was a drop-box. My appointment time was 9am I believe & when I first called they said they would need it all day to do the diagnostics. I didn't hear from them the entire day. It was a Friday & I wasn't sure if it would be open the next day so I started calling about an hour before close to find out what was going on. Nobody ever answered the phone or called me back & I left multiple voicemails stating that I was a little concerned due to the fact that I never even got a confirmation that they had received my keys. I'm not sure what time I began calling on Saturday but I called multiple times & left more voicemails before finally getting someone on the phone. I asked them what was going on & they said they didn't know but would get the message to the service department & someone would be calling me back. Nobody called me back all weekend. On Monday morning, when I finally got ahold of someone & asked them what was going on they said they would call me back, which they finally did. They told me that my car had JUST been checked-in! 3 days after I dropped it off & nobody has looked at it yet. Totally unacceptable. I should have at the very least been notified that they were running behind schedule, if that was the case. I was relieved to know that my car hadn't been stolen or something crazy. They called me back either later that evening or Tuesday morning & informed me of the diagnostics results & the price to fix it. I did some research & from what I found it was a safety recall issue, which was a relief considering the price of the repair. I then called the dealership & asked if that was accurate & they said no, it wasn't a safety recall issue & I would have to pay around $1,800 to have it fixed. I told them not to do the work. I then called GM & inquired about the safety recall. After a bit of searching, they found out that there was a safety recall on my vehicle for this same issue, however my particular vehicle had already been serviced for the issue & any further issues were at my own expense. I contacted the NHTSA & they advised me to file a complaint w/ them because GM wouldn't fix something related to a safety recall issue for free. I filed a complaint. The next step was picking up my car & when I made the appointment I was told that someone could bring me home from the dealership & pick me up & bring me back to the dealership when my car was ready so I figured they would do that. For some reason I didn't go get it that day & figured I would ask to speak w/ someone in sales about having it appraised for a trade-in before I picked it up anyway. I later received a call from Tomy in sales who tried telling me that rear-wheel drive vehicles do fine in the snow. I sent him some articles I read about rear-wheel drive vehicles in case he More

Service was excellent and professional, both the mechanic and service advisor exceeded expectations. Could not be more satisfied and service advisor exceeded expectations. Could not be more satisfied More

Couple of weeks ago I took my car to be repaired I was told that the problem had been taken care of. About two weeks later I found out the car had not been put back together on the underside where the wip told that the problem had been taken care of. About two weeks later I found out the car had not been put back together on the underside where the wiper fluid wash resides. I took it back to OMeara and I’m being told they are not responsible. That the wiper fluid container was already lose from the last time. Yet no one mentioned that detail when I picked up the car the first time. Not happy at all with this whole situation. More

Checking my vehicle in was hassle free and fast, the Ladies in Service were Awesome and Friendly Live them. Ladies in Service were Awesome and Friendly Live them. More

I felt like the dealership was clean and efficient. I was very impressed with the experience. I was very impressed with the experience. More

Eric is outstanding, professional and knows what he’s doing. Will definitely be bringing vehicles back, when service is needed doing. Will definitely be bringing vehicles back, when service is needed More

I would never take my truck to this place they did a diagnostic on it and didn't find anything wrong with it needed four more hours which would cost me $800 more dollars just to look at it not fix it I diagnostic on it and didn't find anything wrong with it needed four more hours which would cost me $800 more dollars just to look at it not fix it I said no I can't afford that I'll go pick up my truck when I got my truck back the radio don't work the alarm won't go off all that was wrong with my truck was a stabilitrak light can you believe they're manager Lauren don't even have anything to say about it but that we're not responsible for it when it's been in their position for more than a week this place is unbelievable don't take your vehicle there they'll break it unless you pay what they want you to pay for it More

Great Customer Service! !! Quick response time and friendly staff. Our new family mechanic. Thank you!!!!!!!!! !! Quick response time and friendly staff. Our new family mechanic. Thank you!!!!!!!!! More

Eric was great! great communication very friendly staff. Great job on my car very satisfied. Thank you very much. great communication very friendly staff. Great job on my car very satisfied. Thank you very much. More

Eric, He communicated with every step of my service. I would highly recommend the service dept to anyone I deal with. I would highly recommend the service dept to anyone I deal with. More