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O'Meara GMC - Service Center

Thornton, CO

3.4
308 Reviews
Call Service Center (303) 301-2870

308 Reviews of O'Meara GMC - Service Center

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April 03, 2023

As soon as I arrived at the dealer, I was welcomed by Octavio with great customer service skills. He is very knowledgeable, and made the transaction very easy! I will definitely be referring him to f More

by Macricri.mar
Recommend Dealer
Yes
Employees Worked With
Octavio Acosta
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Apr 04, 2023 -

O'Meara GMC responded

We are very happy to hear that Octavio provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

April 02, 2023

Horrible communication. The service department is very unprofessional and we will not be using them again. More

by Melissa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jo , Eric Reyes
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Apr 03, 2023 -

O'Meara GMC responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, Melissa, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

March 29, 2023

We appreciated the service dept called us and had my car completed in a timely manner More

by Veronica Jones
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Annis... Service Advisor
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Mar 31, 2023 -

O'Meara GMC responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, Veronica, and we're happy to hear that we met your expectations. Thank you again for choosing O'Meara GMC, we look forward to having you as one of our valued customers for many more years to come!

March 25, 2023

Parts were not put back correctly when the vehicle was pick up. Will require a second visit to correct More

by SEACLAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jo
Report | Print
Mar 30, 2023 -

O'Meara GMC responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

March 23, 2023

This dealership is a joke, brought my truck in for what I thought were warranty items. I have a 2022 GMC 2500. I have brought my vehicle to two different dealerships trying to figure out airbag issue. Ome More

by Mark Wallis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jo
Report | Print
Mar 29, 2023 -

O'Meara GMC responded

Mark, Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, This issue will be brought to management, and a manager will be in touch.

March 20, 2023

Great service everytime I come here. I always have my truck back within a day or two. More

by Jon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown
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Mar 21, 2023 -

O'Meara GMC responded

Jon, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

March 18, 2023

Dropped car off at 9 am. Got a call at 4:30 pm that service could fix the recall about replacing camera cable. I only have one car. Not very good customer service More

by grouprx
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t know
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Mar 21, 2023 -

O'Meara GMC responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

Mar 21, 2023 -

grouprx responded

Yes you could have someone from the management team contact me. My phone number is 708-267-4003. Please let me know the phone number that you will use to contact me as I have my i-phone set to not accept calls from unknown callers.

Mar 31, 2023 -

grouprx responded

grouprx responded publicly on 3/21/23 4:00 PM Yes you could have someone from the management team contact me. My phone number is 708-267-4003. Please let me know the phone number that you will use to contact me as I have my i-phone set to not accept calls from unknown callers. EDIT RESPONSE

Mar 31, 2023 -

grouprx responded

I guess no one at the dealership wants to respond to my request for them to talk to me.

March 17, 2023

I had a $25 off certificate and paid $63+ for an oil change. I was told it was because of a price increase in oil. A couple days later I received a mailer for a $49.95 oil change. The same cost I’ve More

by BAW916
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tommie Mitchell
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Mar 17, 2023 -

O'Meara GMC responded

Thank you for reaching out with your feedback regarding your visit. I'd like to learn more about your experience. Can you reach out with your contact information so that we can look into this?

Mar 17, 2023 -

BAW916 responded

Bruce.weinstein@1touchpoint.com

March 11, 2023

Had a great visit to the dealership, the staff was friendly and very helpful,thanks More

by Tomas70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Reyes, Annissa Medina
Report | Print
Mar 13, 2023 -

O'Meara GMC responded

Thank you, Tomas! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing O'Meara GMC.

Mar 13, 2023 -

O'Meara GMC responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

March 09, 2023

Always efficient and professional. My last visit I had my tires rotated and they didn’t put air in them so I’m not sure if they were actually rotated. More

by Carrie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Annissa Medina, Jonathan Leonas
Report | Print
Mar 09, 2023 -

O'Meara GMC responded

Thank you for your business and this review, Carrie. Please don't hesitate to reach out to us directly if you have any questions or concerns. We're always happy to help!

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