O'Meara GMC - Service Center

Horrible communication. The service department is very unprofessional and we will not be using them again. The service department is very unprofessional and we will not be using them again. More

We appreciated the service dept called us and had my car completed in a timely manner completed in a timely manner More

Parts were not put back correctly when the vehicle was pick up. Will require a second visit to correct pick up. Will require a second visit to correct More

This dealership is a joke, brought my truck in for what I thought were warranty items. I have a 2022 GMC 2500. I have brought my vehicle to two different dealerships trying to figure out airbag issue. Ome thought were warranty items. I have a 2022 GMC 2500. I have brought my vehicle to two different dealerships trying to figure out airbag issue. Omera charged me $200 to diagnose and $130 for a OIL CHANGE! then quoted me $2000 to replace airbag which was just done a year ago! I told them that can’t be right, the truck isn’t old! I shouldn’t be having these problems. Told them I just had this done. Told them where….the basically told me it is what it is because I am 600 miles over my warranty period. 0 customer service. I called GMC after I picked up my truck and they told me they could provide assistance! I called the previous dealership and they said they would take care of it without GMC that Omera shouldn’t even have charged us a diagnosis fee. I will never set foot in Omera again. King GMC has won my business going forward. Even if I have to drive the extra hour it took me to get there! More

Great service everytime I come here. I always have my truck back within a day or two. I always have my truck back within a day or two. More

Dropped car off at 9 am. Got a call at 4:30 pm that service could fix the recall about replacing camera cable. I only have one car. Not very good customer service Got a call at 4:30 pm that service could fix the recall about replacing camera cable. I only have one car. Not very good customer service More

I had a $25 off certificate and paid $63+ for an oil change. I was told it was because of a price increase in oil. A couple days later I received a mailer for a $49.95 oil change. The same cost I’ve change. I was told it was because of a price increase in oil. A couple days later I received a mailer for a $49.95 oil change. The same cost I’ve paid for years there. More

Had a great visit to the dealership, the staff was friendly and very helpful,thanks friendly and very helpful,thanks More

Always efficient and professional. My last visit I had my tires rotated and they didn’t put air in them so I’m not sure if they were actually rotated. My last visit I had my tires rotated and they didn’t put air in them so I’m not sure if they were actually rotated. More

Im completely unsatisfied & unhappy about the entire experience. When I called to make the appointment, I asked for the location & the guy I was speaking to wasn't sure where it was located until after experience. When I called to make the appointment, I asked for the location & the guy I was speaking to wasn't sure where it was located until after he put me on hold to ask someone. Then the day before my appointment, I called to see if I could drop it off that evening because I wouldn't have time in the morning before my appointment & she told me I would need to be there before it closed, which didn't give me much time. I asked her if there was an after-hours drop-box for the key & her immediate response was no, but then quickly said she would go ask someone. After putting me on a brief hold, she picked up the phone & let me know that there is actually a drop-box for the keys. I then asked for the location one more time since the employee I spoke w/ when I made the appointment wasn't too sure & this girl was also unable to tell me where the place was located. I really just needed to know the cross-streets & what side of the street it was on & neither of them were able to tell me. When I got there to drop my vehicle off, I saw 2 employees walking out & I asked them where the drop-box was for the keys. Neither of them were aware that there was a drop-box. My appointment time was 9am I believe & when I first called they said they would need it all day to do the diagnostics. I didn't hear from them the entire day. It was a Friday & I wasn't sure if it would be open the next day so I started calling about an hour before close to find out what was going on. Nobody ever answered the phone or called me back & I left multiple voicemails stating that I was a little concerned due to the fact that I never even got a confirmation that they had received my keys. I'm not sure what time I began calling on Saturday but I called multiple times & left more voicemails before finally getting someone on the phone. I asked them what was going on & they said they didn't know but would get the message to the service department & someone would be calling me back. Nobody called me back all weekend. On Monday morning, when I finally got ahold of someone & asked them what was going on they said they would call me back, which they finally did. They told me that my car had JUST been checked-in! 3 days after I dropped it off & nobody has looked at it yet. Totally unacceptable. I should have at the very least been notified that they were running behind schedule, if that was the case. I was relieved to know that my car hadn't been stolen or something crazy. They called me back either later that evening or Tuesday morning & informed me of the diagnostics results & the price to fix it. I did some research & from what I found it was a safety recall issue, which was a relief considering the price of the repair. I then called the dealership & asked if that was accurate & they said no, it wasn't a safety recall issue & I would have to pay around $1,800 to have it fixed. I told them not to do the work. I then called GM & inquired about the safety recall. After a bit of searching, they found out that there was a safety recall on my vehicle for this same issue, however my particular vehicle had already been serviced for the issue & any further issues were at my own expense. I contacted the NHTSA & they advised me to file a complaint w/ them because GM wouldn't fix something related to a safety recall issue for free. I filed a complaint. The next step was picking up my car & when I made the appointment I was told that someone could bring me home from the dealership & pick me up & bring me back to the dealership when my car was ready so I figured they would do that. For some reason I didn't go get it that day & figured I would ask to speak w/ someone in sales about having it appraised for a trade-in before I picked it up anyway. I later received a call from Tomy in sales who tried telling me that rear-wheel drive vehicles do fine in the snow. I sent him some articles I read about rear-wheel drive vehicles in case he More