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O'Meara GMC - Service Center

Thornton, CO

3.5
307 Reviews

307 Reviews of O'Meara GMC - Service Center

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May 05, 2022

The people in the service center were great. The service person was excellent and helpful More

by Jacqueline Davey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Reyes
May 09, 2022 -

O'Meara GMC responded

Thank you, Jacqueline, for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

May 02, 2022

VERY poor service car reddy 2 days took 5 did not give old parts when asked More

by 1866mike
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Eric Reyes
May 03, 2022 -

O'Meara GMC responded

Thank you for reaching out with your feedback. If you can reach out with your contact information our management team would like to talk to you about your experience.

May 03, 2022 -

1866mike responded

Michael Jones. 1866 E 115 Place Northgleen 80233 303-802-9625. EM 1866mike@gmail.com

April 28, 2022

My truck took a long timeā€¦. .and I did not like the servicio no like More

by axel0918
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Eric Reyes
Apr 29, 2022 -

O'Meara GMC responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out.

April 28, 2022

I had an appointment on a Monday morning at 8:30 and got Mike their car there at the right time. I didnā€™t hear anything from the dealership on Monday or Tuesday or Wednesday I talked to Eric and said he wou More

by Teach
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Eric Reyes
Apr 29, 2022 -

O'Meara GMC responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

April 20, 2022

I had two different appointments for a minor repair. First one, my truck was there for three hours without being looked at. Second appointment was at 7:00am, and wasnā€™t completed until the next morning! More

by 1Gmschnabel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Eric Reyes, Annissa Medina
Apr 29, 2022 -

O'Meara GMC responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. Your issue has been brought to the attention of our management and someone from our team will be in touch shortly.

April 20, 2022

Not as professional as I would have liked. Was expecting a more inviting atmosphere. B More

by Jgarciaer8
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Alejandro Montoya, Eric Reyes, Annissa Medina
Apr 20, 2022 -

Jgarciaer8 responded

Probably wonā€™t be going back anytime soon.

Apr 22, 2022 -

O'Meara GMC responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around for you.

April 08, 2022

I brought my sierra in for service and Anessa was very professional and knowledgeable in her craft! Had a few things done to my truck and have had no issues since! My experience with omeara was great and More

by Eugene.florez
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alejandro Montoya, Annissa Medina
Apr 11, 2022 -

O'Meara GMC responded

Thank you, Eugene, for your business and this review. We're happy to hear Anessa was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

April 06, 2022

They were friendly. They were efficient. The turn around was fast. I liked the text of when my car started being worked on and by who. The price for an oil change was ex More

by rakelsanchez0416
Recommend Dealer
Yes
Employees Worked With
Eric Reyes
Apr 06, 2022 -

O'Meara GMC responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

April 02, 2022

They troubleshoot my AC wrong. And didn't want to back me up with assurance warranty company. Even when the wrong part that they troubleshoot says it was under warranty on my paper More

by leukc97
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mechanic, Alejandro Montoya, Eric Reyes, Annissa Medina
Apr 20, 2022 -

O'Meara GMC responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your service records? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and someone from our management team will reach out.

March 31, 2022

I wasnā€™t quoted on how much everything would cost before work was done to my car. The paperwork claimed that I was and this upset me because I ended paying more than expected. I told them I had just had an More

by KatherineLopez
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Reyes
Apr 01, 2022 -

O'Meara GMC responded

Thank you for your review. Weā€™re sorry your visit didnā€™t go as planned, and weā€™d like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

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