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O'Meara GMC - Service Center

Thornton, CO

3.6
307 Reviews

307 Reviews of O'Meara GMC - Service Center

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July 03, 2023

Very slow to complete work. Always later than promised. ANNISSA tries, but it seems the infrastructure at this dealership never improves. Constant turnover of service reps. More

by Don
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Annissa Medina
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 04, 2023 -

O'Meara GMC responded

Don, Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. This issue will be brought to management, and a manager will be in touch.

Jul 04, 2023 -

Don responded

Since this response is public, I won’t leave my contact information. You can find me in O’Mearas database if you care enough to hear the rest. I doubt you will do that based on how poor the rest of your processes are. Including this one where you are asking for my contact information PUBLICLY!

July 02, 2023

Took 7 days to diagnose and chgd me $189 for same diagnosis from another company that chgd me $0. More

by fletch9017
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Axum?
Jul 03, 2023 -

O'Meara GMC responded

Thank you for your feedback. We'd like to learn more. Can you reach out with your contact information so we can look up your service record?

Jul 03, 2023 -

fletch9017 responded

I was told they would not be able to get the part needed for 6 weeks. I needed the part before then in order to pass emissions and get my car re-licensed before 7/31. 9706857200

June 28, 2023

Annissa was friendly and addressed my needs. The problem wasn’t fixed the first time but she promptly got my truck back into the shop to address the issue. The issue was resolved the same day. More

by mwarner700
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Annissa Medina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 29, 2023 -

O'Meara GMC responded

Thank you for your review and kind words for Annissa. We sincerely appreciate your business and hope you will give us another opportunity to serve you!

June 17, 2023

I took my car to get the suspension checked and they didn’t do anything my car still asks to be checked from the same thing but yet they still made me pay even though they did not check what I asked and More

by Julian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jonathan Leonas
Jun 19, 2023 -

O'Meara GMC responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, Julian, and if you'd be willing to give us some more detail, please send us a message with your contact information so that someone from our management team can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

June 06, 2023

Did not communicate at all did not help with the warranty Could never get ahold of her when needed More

by Rharsch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Annissa Medina
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan Leonas, Jeff Lagrange
Jun 07, 2023 -

O'Meara GMC responded

We're sorry to hear about your experience and would like to look into this further. Can you reach out with your contact information so we can look this up and look into this further?

June 05, 2023

I had a serious problem with my car. The technicians at the Buick dealership were the only ones to figure out what was wrong with it. More

by l_schutt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Annissa Medina
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 05, 2023 -

O'Meara GMC responded

Thank you! Annissa and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing O'Meara GMC.

May 30, 2023

Lleve mi camioneta y duro dos día y no le hicieron nada. Según que no tenían lo que necesitan para poder arreglar el trabajo y que ellos me llaman cuando tenga la pieza. More

by Julio tafolla
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Annissa Medina
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2023 -

O'Meara GMC responded

Gracias por tu reseña, Julio. Lamentamos escuchar que tu experiencia no cumplió con tus expectativas. Nuestro equipo de servicio se comunicará contigo tan pronto como lleguen las piezas para tu vehículo.

May 21, 2023

My first time here told me 3 days but it was 8 but it probably was the warranty More

by mihighmike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Annissa Medina
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Lagrange
May 22, 2023 -

O'Meara GMC responded

Thank you for choosing O'Meara GMC. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

May 20, 2023

They finally diagnose the problem, when nobody else could figure it out and solved the problem very inexpensively More

by l_schutt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Annissa Medina
2.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2023 -

O'Meara GMC responded

Thank you so much for your excellent review! We are so glad that Annissa had the opportunity to work with you, and we are thrilled that you found your experience with us here at O'Meara GMC to be a positive one. Please don't hesitate to reach out if you need anything else.

May 16, 2023

Waited for 20 minutes just to be checked in for an oil change and tire rotation. When scheduling I was told it would take about an hour and could wait. When dropping off my vehicle I was told that it was More

by nick.glenn@comcast.net
Recommend Dealer
No
May 17, 2023 -

O'Meara GMC responded

We're sorry to hear that your visit fell short. I have sent your response to our Service Manager to reach out further. Thank you Nick.

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