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O'Meara GMC - Service Center

Thornton, CO

3.5
307 Reviews

307 Reviews of O'Meara GMC - Service Center

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August 04, 2022

Took three days just to receive any info on my car. Pricing for a diagnosis was not disclosed up front and it ended up costing me $189 for NOTHING! More

by thomas.a.zander
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Eric Reyes
Aug 10, 2022 -

O'Meara GMC responded

Providing a positive experience is our top priority, Thomas, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and someone from our management team will reach out.

August 04, 2022

Annyssa was excellent and very helpful. She was knowledgeable and and very courteous in assisting me. More

by Daveconsbruck
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Annissa Medina
Aug 07, 2022 -

O'Meara GMC responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, Dave, and we are thrilled that you found your experience with us to be a positive one at O'Meara Buick GMC. Please don't hesitate to reach out if you need anything else.

August 04, 2022

The agent I worked with was very professional and responsive. I would recommend this place to others. More

by NQIGcyan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Annissa Medina
Aug 07, 2022 -

O'Meara GMC responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing O'Meara Buick GMC.

August 02, 2022

Terrible, absolutely terrible. I will never bring my vehicle back to O'Meara Buick GMC of off 104th Ave in Thorton, CO. In no particular order. 1. The service department lacks com More

by jqk900
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Eric Reyes
Aug 03, 2022 -

O'Meara GMC responded

We're sorry that you didn't have a completely satisfying experience. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully we can get to the bottom of this.

Aug 09, 2022 -

jqk900 responded

What are you hoping to accomplish by having a manager reach out to me? Your facility already knows that the scheduling is a nightmare, yet it has been like this for over 2 years that I have been going their - I simply became tired of dealing with it. Will you hire competent people? No. I could of easily have brought O'Meara Buick the sheet from the transmission shop on which harnesses were affected but I decided to take the issue to a company that specializes in electrical problems with diesels.....they fixed it and I paid for it. Why take the chance by bringing it back to O'Meara that created the problem but could not figure it out? Your facility created the problem and after 2.5 days could not figure out what the problem was yet both the transmission place and electrical shop were able to duplicate the problem. Either you are hiring people right out of GM school with no experience, or your hiring process is bad. Having a manager call me will not solve anything.

Aug 09, 2022 -

jqk900 responded

Do you know what a Pareto Chart is? Try creating one for the Service Dept based upon the low scores....you will see that my complaint is very similar to the complaints that date back to 2019...same complaints in 2022. Lip Service. End of Story.

August 01, 2022

Bad all around. We always come to you for service, but last Sat was the last time I will ever come to your dealership. Service manager was a jerk. More

by Delebadi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Joel Nunez
Aug 03, 2022 -

O'Meara GMC responded

We're sorry to hear about your experience, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind, what is your first and last name so that we can check our system and review your service history? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out.

July 30, 2022

You guys need to learn how to update customers more. Once a month is definitely not enough. I had to request for a invoice three times before I actually got one. Be punctual. Be specific. I was left in More

by Suck it
Recommend Dealer
No
Employees Worked With
Eric Reyes
Aug 03, 2022 -

O'Meara GMC responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

July 30, 2022

My car was finished quicker than promised! This dealer is the best in town. Thank you! More

by Dominic.y.jiron
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Reyes, Annissa Medina, Steve Smith, Joel Nunez
Aug 01, 2022 -

O'Meara GMC responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

July 29, 2022

I got right in Eric would keep me up to date and explained everything to me very helpful I have had my cars with Omera Buick for many years. More

by GWILLIAMS10
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Reyes
Aug 01, 2022 -

O'Meara GMC responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

July 28, 2022

We will never use another GMC dealer again! Thank you so much for your consistent service! More

by Dominic.y.jiron
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Reyes, Annissa Medina, Steve Smith, Joel Nunez
Jul 29, 2022 -

O'Meara GMC responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

July 28, 2022

Quick and professional service! Would definetly come back again and will recommend to friends and family. More

by Carmen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Reyes, Annissa Medina
Jul 29, 2022 -

O'Meara GMC responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing O'Meara Buick GMC!

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