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O'Meara GMC - Service Center

Thornton, CO

3.5
307 Reviews

307 Reviews of O'Meara GMC - Service Center

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September 01, 2022

I am glad you hired more help in the service department. I may get my oil changes there instead of jiffy lube. I never was able to talk to anyone because you only had one guy there and never by the phone t More

by rngarrimone
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Annissa Medina, Joel Nunez
Sep 01, 2022 -

rngarrimone responded

I am glad you hired more people to the service department. It a big improvement. I may get my oil changed there more often than Jiffy Lube.

Sep 01, 2022 -

rngarrimone responded

Treated very well.

Sep 01, 2022 -

rngarrimone responded

Treated very well.

August 31, 2022

Eric is great! He turned my car very quickly they even had a break in and service didn’t miss a beat. More

by Dominic.y.jiron
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Michael Workman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Martin Gonzalez, Tommie Mitchell, Sergio Ramirez, Francisco Palomino, Erik Chavez, Leo Trujillo, Eric Reyes, Annissa Medina, Joel Nunez
Sep 01, 2022 -

O'Meara GMC responded

Thank you for taking the time to share your feedback with us, Dominic. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

August 30, 2022

So when bought truck I had a deal for them to be fixed I brought truck in I called Eric on third day to see progress he doesn’t answer the phone he called me back to tell me they can’t figure out what’s wro More

by fordrulz11
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Kurt Valentin , JC Cassata, Joseph Scaglione, Eric Reyes, Annissa Medina
Sep 04, 2022 -

O'Meara GMC responded

Providing a positive experience is our top priority, so we're disappointed to hear this. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

August 29, 2022

First service visit at O'Meara Buick GMC. This was a complimentary visit to change oil, rotate tires, and perform a general inspection on my new-to-me GMC truck. Arrived 5 minutes before my a More

by GBRODSACK42
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Annissa Medina, Joel Nunez
Aug 30, 2022 -

O'Meara GMC responded

Thank you very much for your business and this review. We appreciate you and our team looks forward to serving you again soon!

August 29, 2022

Impossible to talk to their service team and manager. My car has been in the service center for the same issue 5 times now. More

by nateholloway1198
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Loren Roberts, Annissa Medina
Aug 30, 2022 -

O'Meara GMC responded

Thank you for your feedback Nate. I have sent your review to our Service Manager to reach out to you.

August 28, 2022

Thank you so much for your continued great service! Hope you guys win your award! More

by Dominic.y.jiron
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Reyes, Annissa Medina, Steve Smith, Joel Nunez
Aug 30, 2022 -

O'Meara GMC responded

Thank you for choosing O'Meara Buick GMC. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

August 28, 2022

Got changed for a battery replacement even if the vehicle was not 3 years old from the purchase and was supposed to be covered bumper to bumper!! Only 36k miles and the battery was totally dead and needed to More

by Aldo_881
Price
Recommend Dealer
No
Employees Worked With
Annissa Medina
Aug 30, 2022 -

O'Meara GMC responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. We'd love to try to turn things around. Your issue will be brought to management and a manager will be in touch.

August 28, 2022

Thank you Joel & service tech(s) for getting our ac fixed! :-) Very much appreciated. Communication was timely & detailed. Staff was friendly & helpful. More

by JMB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tech(s) who worked on our Acadia, Steve Smith, Joel Nunez
Aug 30, 2022 -

O'Meara GMC responded

Thanks for sharing your thoughts about your experience with O'Meara Buick GMC. We appreciate your business and hope to see you again soon!

August 26, 2022

Had car brought in with a list of issues. I asked if they had all the info on what was wrong and was told yes and went over the items with them. Car was given back and all the items weren’t f More

by SLH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Joel Nunez
Aug 30, 2022 -

O'Meara GMC responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

August 25, 2022

I love this dealership! As stressful as it is to get a car serviced these people make it so easy More

by Dominic.y.jiron
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Reyes, Annissa Medina, Steve Smith, Joel Nunez
Aug 25, 2022 -

O'Meara GMC responded

Thank you, Dominic! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing O'Meara Buick GMC, we look forward to having you as one of our valued customers for many more years to come!

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