O'Meara GMC - Service Center

I have only visited the service department at O’Meara Buick GMC. I have brought my vehicle a couple of times for a routine oil change and my experience has always been a good one. Was greeted by Eric and Buick GMC. I have brought my vehicle a couple of times for a routine oil change and my experience has always been a good one. Was greeted by Eric and discharged by Joel. Both very polite and courteous. The downside…when calling the service department no one picks up! You either have to keep trying until someone answers or personally drive there to be helped. More

No problems great service will definitely come back. In and out with no problems in great time In and out with no problems in great time More

Severe lack of communication. Would call 4-5 times over several different days…voicemail always full, and they would rarely even answer the phone. Because of this and poor commu Would call 4-5 times over several different days…voicemail always full, and they would rarely even answer the phone. Because of this and poor communication between their service managers and technicians, repairs took over 2 months. More

Great customer service was very helpful very Communicative. Over all good service I will always return to get my car serviced here. Communicative. Over all good service I will always return to get my car serviced here. More

They were amazing! Helped me get into the vehicle I needed! From sales to finance to service, top notch and professional! Helped me get into the vehicle I needed! From sales to finance to service, top notch and professional! More

Thank you so much for the consistent service and quick repair turnaround? You guys rock ! repair turnaround? You guys rock ! More

Appointment was scheduled 3 weeks in advance, on day of we’re told that the work cannot be completed. A part we were told is normally in stock wasn’t and would need special ordered, another service that sh we’re told that the work cannot be completed. A part we were told is normally in stock wasn’t and would need special ordered, another service that should take a couple hours we’re told actually requires the vehicle overnight. Another service was never completed. More

She worked with me was very nice to care my vehicle and got it done in a timely fashion very great employee got it done in a timely fashion very great employee More

I brought my truck in for some warranty work and to look at a rough idle concern. After having my vehicle for a couple days they could don’t duplicate the concern which was very obvious in my opinion. Ive h at a rough idle concern. After having my vehicle for a couple days they could don’t duplicate the concern which was very obvious in my opinion. Ive had almost 20 years experience at a reputable car dealership as a lead service technician so I know a thing or two about cars. Since the tech could not duplicate a problem I asked to take a ride with him so I could show him what my concern was. They told me that technicians are no longer allowed to go on test drives because of Covid. This was obviously just an excuse for them to blow me off because they don’t want to work on. After a lengthy conversation trying to get them to make sense of their no ride along policy that makes zero sense, I decide to come pick my vehicle up so I could take it to someone else who was willing to help. The cherry on top was when they tried to charge me $189 for a diagnostic fee on a car that is still under bumper to bumper warranty. They tried holding my truck hostage until I paid the diagnostic fee but after they failed to explain what troubleshooting steps they performed to someone who has experience in the industry, they waived the fee. This was the worst experience I’ve ever encountered at a car dealership. Their customer service is horrible, they don’t lift a finger help you out, they lie and make excuses. I’m honestly surprised they’re still in business More

Your service department doesn’t answer the phone or return phone calls. I literally had to go in to schedule my appointment return phone calls. I literally had to go in to schedule my appointment More