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O'Meara GMC - Service Center

Thornton, CO

3.5
307 Reviews

307 Reviews of O'Meara GMC - Service Center

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October 15, 2022

Eric was absolutely amazing. He got me in same day to have my battery replaced and even had my recall parts installed without making me schedule another appointment. Absolutely a More

by ALGLASS13
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Reyes
Oct 16, 2022 -

O'Meara GMC responded

Thank you for your very kind review. Eric and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at O'Meara Buick GMC.

October 15, 2022

Told me they could align my truck and made up an excuse they couldn’t More

by hondariderx69x
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Joel Nunez
Oct 18, 2022 -

O'Meara GMC responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that a manager can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

October 14, 2022

Will never own another Buick do to everything I’ve experienced, this is the worst experience I’ve ever had with a car More

by Sharmarie.burdin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Steve Johnston
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JC Cassata, Keith Yeanoplos, Joseph Scaglione, Eric Reyes, Annissa Medina, Robert Boyle, Steve Smith, Joel Nunez, Jason Crouse
Oct 18, 2022 -

O'Meara GMC responded

Sharmarie, Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

October 14, 2022

This dealership has always been great to work with. I have no hesitation in using them for any service my truck needs More

by Robin-ferguson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Reyes
Oct 16, 2022 -

O'Meara GMC responded

Robin, Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

October 13, 2022

The dealership said that the truck would be worked on and done by the end of the day. When arriving to pickup the truck, no one had any idea what the status was or if it had even been touched. I had to walk More

by Omerasucks
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Eric Reyes
Oct 14, 2022 -

O'Meara GMC responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

October 13, 2022

Called 9 weeks days straight, at least 5 times a day and no one answered. Left message 4 or 5 times and no one called back. Was told it would only take a 1/2 hour. Waited 1 and 1/2 hours. Car left shop bay More

by Mcguirebc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Joel Nunez
Oct 16, 2022 -

O'Meara GMC responded

Thank you for providing this feedback, and we apologize for the long wait and the lack of communication on our part. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

October 13, 2022

Still have issues here. Even under new ownership. Not a great experience. Had to have the Service Manager call back to address why items were not brought to my attention dur More

by Msalas4973
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Annissa Medina
Oct 16, 2022 -

O'Meara GMC responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

October 13, 2022

The whole process was seamless from start to finish! ! Eric truly went above and beyond to ensure that I was taken care of and always stayed in constant communication with me. He went so far as to contac More

by mzalonarenee
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Reyes, Annissa Medina
Oct 13, 2022 -

O'Meara GMC responded

Thanks for sharing about your experience with O'Meara Buick GMC. We appreciate your business and hope to see you again soon!

October 12, 2022

They were quick and fast and also so friendly . The customer service was great in the area More

by Angela bartolo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Annissa Medina
Oct 13, 2022 -

O'Meara GMC responded

Thank you for your business and this review, Angela. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

October 08, 2022

We like it because it is close, convenient and the price of an oil change seems more reasonable than other dealerships. More

by Don
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joel Nunez
Oct 09, 2022 -

O'Meara GMC responded

We are very happy to have provided you with such a positive experience! We sincerely value your business, Don, and look forward to your next visit.

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