O'Meara GMC

Very helpful and Octavio was very helpful the moment I first inquired about the vehicle I bought. Everyone greeted me and worked on my deal to where I felt good about it. Thanks! first inquired about the vehicle I bought. Everyone greeted me and worked on my deal to where I felt good about it. Thanks! More

Are car buying experience with Oaxista exceeded our expectations by far we hadn’t brought a car since last century, it was way better than what hoops we jumped through back then. Very happy we will be expectations by far we hadn’t brought a car since last century, it was way better than what hoops we jumped through back then. Very happy we will be back! 🙂 More

Omera staff are friendly and generally helpful. Unfortunately our experience was not a typical service repair. I don’t fault Omera for part delays etc. That issue is on the GMC corporate office. Unfortunately our experience was not a typical service repair. I don’t fault Omera for part delays etc. That issue is on the GMC corporate office. What I was not happy about is the lack of customer expectation setting that was performed. I was required to follow up with the service department every time. I did not receive a call that my car was finished until days after the part had arrived. The call that I received was in response to a message that I left previously. To be specific the part arrived on Friday March 24. I was unable to get my truck back until April 4th. That is 11 calendar days. I did have a rental car that Omera provided through a relationship they have with Hertz. I did appreciate that, however, during my rental I was required to call twice to get my rental extended because the relationship that Omera had with Hertz. At one point we received about 5 messages from Hertz telling us we had to return the car event though my truck was still in the shop. I can’t blame Omera all for that but I will say that when a customer calls with an issue is is on Omera to resolve that issue for the customer not the customer to deal with. We spent roughly 2 hours on hold dealing with Hertz because our vehicle was not appropriately registered as a rental beyond a specific date. In addition to the time we spent on hold with Hertz we spent a fair amount of time attempting to get a hold of the service department at Omera to address. Omeras service department is either heavily overworked or heavily understaffed due to demand and or issues with vehicles. In summary had Omeras service department been more focused on setting my expectations as a customer and following up with me regularly I would have still been disappointed, but I would not have been as frustrated as I was having to spend hours of my day attempting to reach out to Omera for a status update. More

They were good to deal with and represent the product well. They are upfront and do what they say well. They are upfront and do what they say More

I took time off work planning for my vehicle to be at the dealership all day for a diagnostic. I show up and they tell me they are overbooked. And that another employee made a scheduling error. Twice this ha dealership all day for a diagnostic. I show up and they tell me they are overbooked. And that another employee made a scheduling error. Twice this happened. Completely unprofessional More

Octavio was such a pleasure to work with! He was very friendly & kept an open line of communication with me as I considered my decision to purchase the car. I really appreciated his patience He was very friendly & kept an open line of communication with me as I considered my decision to purchase the car. I really appreciated his patience & welcoming demeanor during the buying process! Thank you for helping me purchase my first car! More

The customer service and professionalism that Octavio provided was outstanding, and the truck was exactly what I was looking for.” “I was so pleased with the service I received from this business. Octavi provided was outstanding, and the truck was exactly what I was looking for.” “I was so pleased with the service I received from this business. Octavio went above and beyond to help me find the perfect vehicle.” “I was very impressed with the quality of the vehicle and service that I received. Thank you so much Octavio, keep your awesomeness going!!! More

They are behind on work and they lack communication skills. Plus, they never answer the phone in Service department! skills. Plus, they never answer the phone in Service department! More

I appreciate the help I received from Gilbert and how easy my trade in was. He understood me well! easy my trade in was. He understood me well! More

Vincent treated me with patience and understanding. Hands down the best experience I have had purchasing a vehicle. Hands down the best experience I have had purchasing a vehicle. More