O'Meara Ford - Service Center

O'Meara Ford responded

Thank you for the kind words for Earl and our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

O'Meara Ford responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

abarazi9431 responded

I’ve been bringing my pick up trucks to Omeara for 4 years. I had a raptor that I even bought brand new and put 105k miles on in one year and got all my service done at omeara. However if customer loyalty isn’t going to be appreciated I’m just not going to go there anymore. I brought my recent raptor for service and asked for a noise to be checked out. They told me there wasn’t a noise. I later had to bring the truck in for the same problem associated with that noise. Meanwhile everyone in the service department knows I drive a lot of miles for work. So my truck being in the shop for something that was missed is now interfering with my work. This is understandable, but not in my case since I specifically told them earlier there was 100% for sure an unordinary noise. 2ns I had the truck come in for another problem which also the same thing. They made me schedule an appointment again for another noise which they said they didn’t hear but later said they did. I got overquotted so much for the job I turned it down. I had to fly in from out of state and pay 100$ for a taxi to come pick up the truck out of my convenience again for them not hearing a sound you can hear right when you drive out of the bay. They kept saying they couldn’t hear a noise in both instances. Both instances there was a problem, the first one being severe. That’s 4 trips to the dealership total and 2 of them were because of lazy employees saying there isn’t a noise. I travel out of state and I can’t have my truck break down in the middle of nowhere and towed to a Ford dealership because someone at omeara thought it was funny to say there’s nothing wrong. The most disrespectful thing then to do is over quote me after wasting so much of my time and money ESPECIALLY after I continued to show customer loyalty.

O'Meara Ford responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing O'Meara Ford.

O'Meara Ford responded

Thank you so much for your kind words, and for taking the time to leave this wonderful feedback for Mark and our team!

O'Meara Ford responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Miranda met your expectations. Thank you again for choosing O'Meara Ford, we look forward to having you as one of our valued customers for many more years to come!

O'Meara Ford responded

Thank you so much for your feedback! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be an overall positive one at O'Meara Ford. Please don't hesitate to reach out if you need anything else.

O'Meara Ford responded

Thank you for your business and this review. We're happy to hear Eissa, Mark, and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

O'Meara Ford responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Joey and our team here at O'Meara Ford thank you for choosing us for your vehicle needs!

O'Meara Ford responded

Thank you so much for your excellent review! We are so glad that Tony had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at O'Meara Ford. Please don't hesitate to reach out if you need anything else.

O'Meara Ford responded

Andy, Thank you for your business and this service review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.