O'Meara Ford - Service Center

Ultimately they corrected the problem after a short period of warranty confusion. The repair was done well, and the cost was reasonable period of warranty confusion. The repair was done well, and the cost was reasonable More

Love this dealership! Great customer service every visit. Jorge is the best service tech I have ever worked with. Great customer service every visit. Jorge is the best service tech I have ever worked with. More

Prompt service. Very courteous. Reasonable prices. EXCELLENT PARTS DEPARTMENT!! Will tell friends and family. Wil definitely return. Very courteous. Reasonable prices. EXCELLENT PARTS DEPARTMENT!! Will tell friends and family. Wil definitely return. More

Jair was very helpful to us in a very bad situation. He was very good at keeping us informed and helping us find solutions. Thank you for being so kind. He was very good at keeping us informed and helping us find solutions. Thank you for being so kind. More

Nick kept me informed of what was going on. That's why I keep coming back That's why I keep coming back More

Great service Trinidad informed me of each step of the process from beginning to end process from beginning to end More

Zero customer service not ready when said it would be. Nobody knew anything at all Nobody knew anything at all More

They got my car repaired in record time sine I needed it for work. They also got my keys made quickly. for work. They also got my keys made quickly. More

Promp service, very communicative, let me know exactly what services I needed and what I was paying for. what services I needed and what I was paying for. More

Ford as a brand and this Ford dealership specifically have HORRIBLE customer service. My 2018 Ford Focus (still under warranty) broke down 3 times between August-November. The first time was engine failu have HORRIBLE customer service. My 2018 Ford Focus (still under warranty) broke down 3 times between August-November. The first time was engine failure after only 3 years of owning my car. It took the dealership a whole month to even be able to look at the car and diagnose it. The car wasn't driveable and I was told there were no rental options available. After the car was diagnosed I fought with Ford for yet another month to get them to honor their warranty and had to provide documentation of oil changes, etc. They ended up covering the replacement and I had my car back within about two weeks (this was late September). After having my car back a couple weeks, it broke down again at the beginning of October. I had no other option but to rent a car from the dealership. I was assured multiple times by my rep Jair that the rental would be reimbursed by Ford, I just had to pay out of pocket and then they would process a refund. I had the rental about a month and then my car was ready for pick up again right after Thanksgiving. I paid about $1305 out of pocket for my rental on 11/28 and the waiting game began for reimbursement (or so I thought). December 8th, my check engine light came on AGAIN and I had my car towed back to O'Meara after less than two weeks of having it back. This time the catalytic converter failed and I was without a car again for a few days. My car is finally back to me after months of issues. This dealership/Ford has given me the runaround for months with little to no communicaton!! They are not understanding at all nor do they care about inconveniencing their customers. I am still waiting on reimbursement for my rental and am only receiving $175 of the $1305 back. Moral of the story, do not buy a Ford unless you want to deal with MAJOR repairs/replacements within a couple of years. You will have to deal with unhonest reps and long wait times and they may even somehow get you to pay out of pocket!! More