O'Meara Ford - Service Center

Ford as a brand and this Ford dealership specifically have HORRIBLE customer service. My 2018 Ford Focus (still under warranty) broke down 3 times between August-November. The first time was engine failu have HORRIBLE customer service. My 2018 Ford Focus (still under warranty) broke down 3 times between August-November. The first time was engine failure after only 3 years of owning my car. It took the dealership a whole month to even be able to look at the car and diagnose it. The car wasn't driveable and I was told there were no rental options available. After the car was diagnosed I fought with Ford for yet another month to get them to honor their warranty and had to provide documentation of oil changes, etc. They ended up covering the replacement and I had my car back within about two weeks (this was late September). After having my car back a couple weeks, it broke down again at the beginning of October. I had no other option but to rent a car from the dealership. I was assured multiple times by my rep Jair that the rental would be reimbursed by Ford, I just had to pay out of pocket and then they would process a refund. I had the rental about a month and then my car was ready for pick up again right after Thanksgiving. I paid about $1305 out of pocket for my rental on 11/28 and the waiting game began for reimbursement (or so I thought). December 8th, my check engine light came on AGAIN and I had my car towed back to O'Meara after less than two weeks of having it back. This time the catalytic converter failed and I was without a car again for a few days. My car is finally back to me after months of issues. This dealership/Ford has given me the runaround for months with little to no communicaton!! They are not understanding at all nor do they care about inconveniencing their customers. I am still waiting on reimbursement for my rental and am only receiving $175 of the $1305 back. Moral of the story, do not buy a Ford unless you want to deal with MAJOR repairs/replacements within a couple of years. You will have to deal with unhonest reps and long wait times and they may even somehow get you to pay out of pocket!! More

The buying is process and getting me into a new vehicle was somewhat fast, but everything that followed was not. I was told I could pick up my vehicle in two days and it ended up taking 6 weeks. During tha was somewhat fast, but everything that followed was not. I was told I could pick up my vehicle in two days and it ended up taking 6 weeks. During that time I was told several times the vehicle would be ready in a couple days, which was never the truth. Once I finally picked up the vehicle it was not detailed as promised and was dirty, the windshield was still cracked, the tank was empty, and the key didn’t work. Instead of admitting any fault and just helping me out, the salesmen continued to blame other departments instead of taking any accountability. The dealership also didn’t process my trade in and Ford Credit reached out a month and a half later wondering what was going on. There seems to be a major issue with communication there. I recently got my windshield replaced and the key fixed. Sean with maintenance was great. More

Great customer service. They take very good care of my vehicle. Staffing is always very courteous. They take very good care of my vehicle. Staffing is always very courteous. More

Jair was friendly, attentive and informative. Hen was accessible if I sent him a message I received a call shortly after. He was able to get my car engine rebuilt under warranty and gave me a ren Hen was accessible if I sent him a message I received a call shortly after. He was able to get my car engine rebuilt under warranty and gave me a rental car at no cost. More

Whole process was smooth and easy, got my truck back before Christmas with no issues ! before Christmas with no issues ! More

Greatest dealership ever. The staff is so accommodating. Very happy with the service I received. We take all our vehicles there for service. The staff is so accommodating. Very happy with the service I received. We take all our vehicles there for service. More

Very helpful. Fast service. Upfront with what to expect. Willing to do whatever they could to make things easier. Fast service. Upfront with what to expect. Willing to do whatever they could to make things easier. More

I had the best experience! Nick was so friendly and was so helpful and we needed to make appointment for our air bag light and they were so nice Nick was so friendly and was so helpful and we needed to make appointment for our air bag light and they were so nice More

took longer than told but overall satisfied with the work and communication from the department and communication from the department More

Seamless, great service, professional. Completely satisfied. Will definitely do my business there! Mike , service guy , great! Completely satisfied. Will definitely do my business there! Mike , service guy , great! More