O'Meara Ford - Service Center

I was met with an enthusiastic service person Dan. Unfortunately, it was not a quick fix as Dan was hoping. I did everything he did, via the user manual and YouTube. I believed that this was the right Unfortunately, it was not a quick fix as Dan was hoping. I did everything he did, via the user manual and YouTube. I believed that this was the right place to get it fixed, with his enthusiasm. The vehicle would not go into program mode for new remote fobs. He said that the vehicle would have to be checked in for less than a week. I brought my vehicle in on Sunday night. Never got a call that my car was secured. I called them on Tuesday, and was transferred to a voice mail for Dan. He called me back and said they did not get into it yet, it would probably be that evening, or the next day. Great. Wednesday comes and goes, due to snow. I let Thursday be the Wednesday. Called on Friday and left two voicemails for Dan, no one else wanted to give the information. Finally I got a call back about 5 pm, they still have not looked at it. I was a little frustrated. He said he would call me up on Monday morning with an update. I told him it was President's Day, are you sure thy will be in. He said, If I have to be here, they do too. Now I am uncomfortable. Monday, I call at 3 and leave yet another voicemail because he is not at his desk again. Finally at 5:30, I get a call from Dan. They still have not looked at it. I told him I was on my way to pick up my vehicle. Got there at 5:45, and walk in, a gal welcomed me, and I said I was here to pick up my vehicle. She said, I will call for it to be brought around, and I would have to wait for Dan, which he was not at his desk. Well, Dan actually brought my vehicle around, dropped the key in my hand, said there you go and walked into the building. No apology, no remorse, no customer service. I attempted to submit a "contact us" form, and it just spins and does not submit. So yeah, if you have a complaint.... We don't care, is my feeling with the company. If you go to their FaceBook page, you get to see Bonnie's adventures in flying.and deals on tires etc. I give it two stars, because I have had friends have great luck and service with them. More

Excellent service, but still waiting on my refund from Ford for payment I made to have flex plate, etc. repaired and Ford acknowledged the issue and extended the warranty. Ford for payment I made to have flex plate, etc. repaired and Ford acknowledged the issue and extended the warranty. More

Jay and O’Meara Ford took excellent care of us and vehicle running great now! vehicle running great now! More

Over all a good and fair dealership in local metro area for all work needing done. for all work needing done. More

I had a 7:30 appointment for a 60k service for my super duty , Eugene was great to work with. duty , Eugene was great to work with. More

Great service. Very professional and communication was great. Mike always takes good care of me. Very professional and communication was great. Mike always takes good care of me. More

Seems to be a good dealership. I am still waiting on the part to fix my truck. I am still waiting on the part to fix my truck. More

Omeara Ford is a five Star Service department and Dealership was very professional and prompt to us. And Jair was extremely nice and helpful to us The Sturgeons Dealership was very professional and prompt to us. And Jair was extremely nice and helpful to us The Sturgeons More

I was very pleased with how quickly the repair to my tailgate was done. Miranda made sure I wasn’t without a vehicle. OMeara Service does a very good job. tailgate was done. Miranda made sure I wasn’t without a vehicle. OMeara Service does a very good job. More

Walked in and was greeted my multiple people. Abdul did a fantastic job showing me my truck and getting me taken care of. Abdul did a fantastic job showing me my truck and getting me taken care of. More