O'Meara Ford - Service Center

O'Meara Ford service center is absolutely horrible. I had an appointment to have a simple oil change and wheel alignment scheduled for my E-450 Class C motorhome on 9/5/24. I had drove 260 miles from N I had an appointment to have a simple oil change and wheel alignment scheduled for my E-450 Class C motorhome on 9/5/24. I had drove 260 miles from North Platte Nebraska and stayed at a local Elks lodge for the night before my appointment. Upon arrival for my 9:00 a.m. appointment the girl behnd the desk seemed to be completely clueless even after looking up my appointment. I was then told that they cannot service my motorhome. They even asked the fleet manager if they could do it. I was told NO and this was the policy. I told them you had serviced it approx. 1 year ago for the same thing. He was super rude and said well that is not the policy now and babbled something about using Cruise America. I was so hot at this point that I stormed out pissed off as all xxxx. I called Cruise America and asked about where they have their Motorhomes serviced and they said.... O'Meara Ford. Now, to add insult to injury I have just received an e-mail this evening 9/8/24 that I have missed my appointment and to call them to re-schedule. What a bunch of jack-xxxxxxx they are. More

I give this dealership a 1 star rating due to the fact I already told them the issue with my transmission.. $400 later they told me they are not able to fix my car. However they verified what I already knew already told them the issue with my transmission.. $400 later they told me they are not able to fix my car. However they verified what I already knew. What more irritating is O'meara Ford took over a month to let me know they couldnt fix my transmission. Whats worse is I called the xxxxxxx that took my car never returned my calls 3 times.... When I finally retrieved my car, and complained I dont want anything to do with the xxxxxx... nobody gave a xxxx how bad the customer service was. I spent over $400 knowing what the problem was and all O'meara Ford said in essence.. xxxx off. Fact is, I regret buying a 2008 Mustang from this company.. I thought I could trust them. The bigger issue is I call Paul Odeki three (3X) times and he never returned my calls.. and because of it I berated somebody else due to his inability to do his job!.. Why the xxxx should I have to wait a full month to understand why car cannot be fixed? More

I took my 2011 Ford Focus to get my transmission repaired. 4 weeks latter they told me they couldn't.repair it.. if a dealership is not able to repair their own product who are we supposed to go to? repaired. 4 weeks latter they told me they couldn't.repair it.. if a dealership is not able to repair their own product who are we supposed to go to?.. I will NEVER go back to a ford company EVER again.. I cant trust them anymore! More

I was forced to pay over $400 to be told what I already knew. I knew I had a transmission issue. I told them my transmission was bad. I told them my transmission had no reverse I told them what exactly was knew. I knew I had a transmission issue. I told them my transmission was bad. I told them my transmission had no reverse I told them what exactly was wrong with my car. The issue is they force me to pay them what I already knew.. What they didnt tell me is if they could fix it or not.. whats more, it took over a month , however I had to berate a service tech in order to figure out what was going on with my car. The fact of the matter, the idiot Idelt with in the first place never returned any of my 3 calls. I had to chew out/scream at a service manager that had no idea who I was. I was also told, they as a Ford dealership cannot fix my ford transmission unless they just replace it for over $7000 Heres the kicker, I took it to a transmission shop and they fixed it within a week for half the price... I trusted O`Meara ford. I bought my 2008 Mustang thinking they would treat me fairly. In the end they told me to xxxx off... I can never trust them ever again! More

Great service, love the automated selection of services, as I was out town. Easy piesie. as I was out town. Easy piesie. More

Did what they said they would do, outstanding , the kind woman offering coffee was a nice touch woman offering coffee was a nice touch More

Always great to me on my service visits. I never have any concerns with Omeara I never have any concerns with Omeara More

My service technician knows me by first name when communicating to me about my car confirmation. He speaks honestly and tells me what I need. He cares about the price as well. communicating to me about my car confirmation. He speaks honestly and tells me what I need. He cares about the price as well. More

Mark Bultje always provides great service for our vehicles. This time was no exception. Mark is very knowledgeable of our vehicles and understands us as customers. vehicles. This time was no exception. Mark is very knowledgeable of our vehicles and understands us as customers. More

This dealership takes top honors in my book. They go out of their way to address my needs by alot.My Maverick was already being serviced before I handed my keys to Tony!Roger Condon, Manager has They go out of their way to address my needs by alot.My Maverick was already being serviced before I handed my keys to Tony!Roger Condon, Manager has always given me personalized attention and Barb followers up.All my recall needs were attended to and my vehicle has never been better.You have a customer for life! More