O'Meara Ford - Service Center

Where do I even begin?? I purchased a 2014 Ford Focus - mistake #1. The salesman first showed me a Focus, which idled so high, I almost got sick. When we mentioned it, we wer I purchased a 2014 Ford Focus - mistake #1. The salesman first showed me a Focus, which idled so high, I almost got sick. When we mentioned it, we were told it was normal. We went ahead with the test drive, and the car died several times. When we finally got back to the dealership, I thanked the salesman and asked him to call if anything else came in that we may be interested in. He said "hold on", and brought up the Focus I ended up buying. However, I asked to look at a new Fiesta, as it was several thousand dollars less than the used vehicle they brought up. I was told it wouldn't qualify, but wouldn't give me a reason why. I finally test drove the Focus, liked it, so went ahead with the financing process. The sticker price was $13,500 - when I went to the finance department, the price jumped to $19,700. At that time, I said to cancel the deal - book value on the car was around $11,000, so $19,000 was way too much for me to even consider. I very politely asked them to cancel the deal, thanked them, and walked outside - was on the phone with Medved, setting up an appointment for the next day, when the salesman and the finance associate came running after us. They said they came up with a good deal for us - so we went back inside. Biggest mistake of my life, and one that I will regret for as long as I live. Low down payment, and they dropped the price to $16k. Signed paperwork, drove off the lot, then got a call the next day, stating that they forgot to have us sign a few documents. OK, no big deal, right?? Wrong!!! When we got there, they said that the finance company didn't agree to the numbers, and they would need, at least, $6000 down, to make up for the "price drop". I asked him if he was actually serious, and he said he absolutely was. I told him that we would have the car back to them within the hour, he asked why, and I told him that there was no way I could come up with $6000, thanked him for his "honesty", and turned to leave. He told us that we needed to wait while they figured out how much we would owe them for mileage. I said "sure, we'll wait, I can call Medved from right here". He came back 10 minutes later and said they didn't want to lose our business, so they got the deal done. Signed paperwork, again, and left. 2 days later, the car started hesitating, badly. The car had very low miles, so it still had the full warranty - I called their service department and was told that there was an open recall on all 2014 Focuses, some sort of special chip in the transmission. Dropped the car off, they had it for a week, then was told that they had no idea when they would get the parts, as there was a national shortage. I asked if the vehicle was safe to drive, and was told yes, as long as I didn't drive it on the highway. After 2 months, and still no word on getting the vehicle fixed, I called Ford directly. Miraculously, I got a call the next day saying they found the part. Dropped it off again, and was told it would be ready in 2 days. When I called 2 days later, I was told that it would take a few more days. We called and called, no return calls. We finally went down there, and was told they hadn't had time to fix it. Frustrated, I called Ford again, and it finally got fixed. 2 weeks after we picked it up, I was turning a corner, and the entire front end fell off. I called O'Meara, and was told that I could have it towed there, at my expense, and they would look at it, but would probably need to charge my insurance for the repair. I asked the very rude gentleman why a 2 year old car, with less than 40,000 miles would just somehow fall apart like that, and he literally told me "xxxx happens" - at that point, I hulked out and told him "Front ends don't just fall off, especially 2 weeks after it was in your shop. The warranty was extended, by Ford, so you WILL fix it, you WILL pay for it, or I'll be on the phone with my attorney tomorrow morning." When I picked up the car, I was told that a bolt wasn't tightened down, and that caused the front axle to break. I asked if the car had been through their 21 point inspection before it was sold. They said that it was sold before the inspection, and they would not have let it go out on the lot, if they had looked at it first. A few months later, the car started having more issues - took it back, they said it was the battery, and replaced it. It's back in the shop again, because the brand new battery they installed, is completely dead - however, we left several messages, with no return calls, for 3.5 weeks, before they told us that we were still covered by roadside assistance, and to call for a tow. As of today, still no word. I'm glad others have had good experiences with this dealership, but my experiences have been so horrible, that my friends - who have always bought their vehicles from O'Meara, went to another dealership to buy their two brand new, fully loaded, F250's - almost $90k in sales that could have been Omeara's. In addition, the company I work for was looking to replace their fleet of service trucks - around $250k - and decided not to buy from O'Meara after hearing of my experience with them. As a side note, I googled my vehicle - there are, literally, thousands of complaints for this particular year and model. It looks like Ford fixed the issues on later models, but there's no way O'Meara didn't know about these problems - and I personally feel that they really dropped the ball on this one, and couldn't care less. My advice would be to avoid this dealership, especially their service department, at all costs. More

Service Center Rude I purchased a new Ford from O'Meara 3 years ago. I have attempted to have my car serviced multiple times. I have never had a good experience with Qu I purchased a new Ford from O'Meara 3 years ago. I have attempted to have my car serviced multiple times. I have never had a good experience with Quick Lane or Service Department. They are slow, lazy and basically incompetent. The Sales Dept is okay, however the Extended Warranties they sell with new cars are useless and total waste of money. The rudest service employee is Tom Lesnansky. He is totally a jerk who tries to charge for parts and services not needed. He does not honor factory or extended warranties. I will never take my car back to O'Meara for service. I now go to Mike Naughton Ford and I couldn't be happier. They are friendly, honest and know what customer service is. More

Good at blowing people off Went into the service center to get some advice on my 86 full size Bronco. Talked to Allen. As soon as he heard what vehicle I was talking about, he c Went into the service center to get some advice on my 86 full size Bronco. Talked to Allen. As soon as he heard what vehicle I was talking about, he cut me off and told me "We don't mess with anything older than 2000? I don't what to tell you" then just blew me off. I've been dealing with O'Meara for years and they have done a few services on my Bronco and my 99 Ranger. Well, I guess they don't want to do them anymore so they won't see them or me again. They say on their sign out front "No 1 Service Center in Colorado". LIARS!!! The service department is rude, unprofessional, and arrogant. Never again. More

Cosmin Olea service experience He was very personalable and communicated well. He knew what he was dealing with and very knowledgeable. I would recommend him to anybody who wanted He was very personalable and communicated well. He knew what he was dealing with and very knowledgeable. I would recommend him to anybody who wanted to buy a car. Extremely trustworthy. Cosmin is awesome!!!! More

Great customer service Cosmin was extremely helpful, He answered all my questions and the customer service her provided was amazing! He even offered to buy my lunch! 5 stars Cosmin was extremely helpful, He answered all my questions and the customer service her provided was amazing! He even offered to buy my lunch! 5 stars to omeara for that kind of service, thank you Cosmin! More

Engine Service I took my 2013 Ecoboost F-150 to the service department for a rattling noise on start up after the engine sits for a couple days. . Everything I read I took my 2013 Ecoboost F-150 to the service department for a rattling noise on start up after the engine sits for a couple days. . Everything I read about pointed to a timing change replacement, and possibly other various parts. (Note to anyone, the Extended Service Plan ESP is worth its weight in gold, as my trunk is at 68K miles and I am covered until 100K) My worries: Will the drop off process be long, and I will have to miss work? Will O'Meara pay for the rental car upfront, or will I have to pay then get reimbursed through my ESP? What if they do not let the trunk sit for 2 days to hear the noise, and I have to do this again?(Many post online reveal horror stories of them not waiting, not hearing the noise then charging you a diagnostic fee). What if the repair is over 10 days and my ESP does not cover the rental anymore? Would this cost anymore out of pocket because you never know what crazy things a service center will find that is not covered? (Precautions I take is I record every conversation with the service department with my android call recorder app, and even record the in house conversations as I was that worried about being lied to. Even though I was never lied to by Allen (Service Manager), or anyone at OMeara, it is still a good practice I feel, and you should too for any business interaction where you could be out money. The apps are free. ) All these "worries" were very soon cleared up. The drop off was a quick wait in line. Allen was very understanding and agreed that it was important to let it sit for 2 days without anyone touching it. We even agreed that a runner should not get the truck, the tech needs to start the truck where it is parked. (If a runner gets the truck, drives it into the service bay, and then the tech starts the truck again, they will not hear the rattle, as the oil has already pressurized the timing chain tensioner, and we would be in the same boat of waiting again). Worry had subsided, but still there in the back of my mind. . Next worry, the rental car. The rental place is in the same building, just a few feet away from the drop off counter. Allen sent my paperwork over to Enterprise, and I was in a car and off to work in about 15 minutes. Very efficient system, as long as there are cars left. I got the last one and the poor soul behind me had to wait 25 minutes for enterprise to bring another car. Sorry man! All I had to pay was $50 (thank goodness for the ESP again), and give them a credit card number to hold on to. (If you use a debit card there is a extra fee, so be warned) Diagnostic fee worry. After two days I got a call from Allen. They heard the noise because they did exactly what I had asked and did not send a runner. So no diagnostic fee this time. There is a TSB from Ford for this issue so my research before hand payed off and I was covered by the ESP. If they had not listened I would have been very angry, as I am sure the ESP does not cover a rental car if there is no warranty work done. Good job for listening! Rental car after 10 days. Unfortunately the parts needed were not on hand. It took almost 5 business days to get the parts. They were ordered on a Friday ( I am guessing) and they arrived next Thursday. That was a long wait. O'Meara foots the bill for the extra days if you are awaiting parts. So that was awesome! (Again the call was recorded when I asked so I felt even better). The entire job took 17 days from drop off to pick up, so I get 7 days extra not of of pocket.. BUY THE ESP! Crazy extra fees worry. Every time Allen called me, or I called Him, I asked is there any out of warranty charges. I made sure the calls were recorded, and asked every call. I made it clear I am not authorizing any out of ESP work. Luckily there was none, and every part and labor hour was covered. However I had the piece of mind that I was protected because I recorded everything. I hate to sound like a jerk and dis-trusting, but there are way to many horror stories and past experiences. Allen did not lie once, and that is by far the most important thing to me when doing business. When you have a dark cloud above your head, and you are in the realm of waiting and the unknown, you need to protect yourself. Now to the 4 stars. I would have done 4 1/2, but this site would not let me. The truck was to be done on the 5th. I got a very interesting and short call.. "Your truck was put back together but now it mis-fires, they need to take it back apart and look". (Thank you again ESP.. labor hours are expensive, even if they mess up you can be on the hook by careful coding of the bill. BUY THE ESP). This made me angry as I hated my rental car, and really needed my truck back. My personal life issues should not effect my rating, however because the quality control was lacking when the truck was put back together the first time, that caused me a life issue. (My house caught fire the previous Sunday. We have 2 dogs and 2 cats. You can not put a animal in a rental car and get all the hair out of it as i do not have the time to do a full clean on it. Also any smoke smell causes a cleaning fee so all of our clothes and things that smelled like smoke until they could be cleaned could not go in the rental car. I did not have the money for the cleaning fee, so we only had one car to tote all the animals and things around to the hotel. Therefore this caused a life issue by extending the loss of use for my truck for a day). Had it not been for Allen and his acceptance of my calls and calling me back when he did, this experience could have been way worse. A simple call, and voice mail helps clear up the dark clouds of unknown, allows piece of mind and planning, and also lets you know that things are progressing. Even though these calls are not always what you want to hear (like your truck is now mis-firing), communication is better than nothing. I understand that people get busy and that some customers want to talk forever on the phone and it eats up time, so this deters service managers to call customers. However it really helps people feel like they are more than a cash cow. Also the 4 stars is because it took one day to tear the truck down, repair it, and put it back together. It took almost a week the first time. If they had to order seals, gaskets and stretch bolts the first time, they either had more on had this time, or they re-used them. That concerns me, but I was not there maybe they didn't. I will return to O'Meara for service of my vehicles, and I will probably look at new vehicles here when our fire situation is cleared up. I will from now on ask that a shop supervisor check all work before things are put back together, if all else maybe it will be a policy and help others out in the future. Thanks again Allen! More

Extreme Frustration We have had the WORST possible experience at this car dealer. The details are overwhelming, but the bottom line is that they have had my vehicle for We have had the WORST possible experience at this car dealer. The details are overwhelming, but the bottom line is that they have had my vehicle for over 2 months now waiting for warranty approval and no one even has the decency to return my calls. When we bought the car, O'Meara sold us a used car Warranty that cost us $2980 and now we have been told by the Warranty Company, not O'Meara, that the damages are not covered??? The service manager, Mark has been no help at all, the sales department won't help us now because they got their money and laughed all the way to the bank and we are left with a car with a blown engine and a $1000 bill to pick it up without it even getting fixed. (That's another several thousand). The car is not even worth $5000 but no one at O'Meara even cares. I retired after 45 years of a career being a mechanic for a nationwide company, and for them to tell me that I didn't maintain the car properly is a personal affront and insult to my education and life's work. I would love the opportunity to speak to an owner of the company, but even the receptionist won't call me back! More

Rude and wrong If I could give a them 0 stars, I would. My husband, who recently had heart surgery, drop of our truck to service to be greeted by George who was bey If I could give a them 0 stars, I would. My husband, who recently had heart surgery, drop of our truck to service to be greeted by George who was beyond rude. I was appalled. We took it in for a battery warranty and Earl said it was our alternator. Funny thing is we knew they were probably going to say that. We have dealt with them before with misdiagnosis. We had just replaced our alternator within the prior week just to be proactive. But they still insisted it was the alternator with a internal wire that melted on the relay. Love those call recording apps. ??" Took it somewhere else and it actually was a 10.00 plug for the alternator. Hmmm. But I think the thing that makes me the maddest is not them scamming us. It was the way the George treated my husband. My husband is a sweet man and was bothered by this the entire day. Spoke with Tom "in charge of Service" and he said he would talk to them. He said George was one of their seasoned Mechanics and is actually a pretty good guy. I love how the customers always right. We did asked to speak to Ron, Toms superior but apparently he was getting ready for vacation and we shouldn't bother him. SHAME ON YOU GEORGE AND SHAME ON YOU OMEARA SERVICE!! More