O'Meara Ford - Service Center

I filed a complaint with this dealer rater because I had a dissagreement with the service department. We have now reached an agreement that I am satisifed with, and I have no further issues with Omeara Ford a dissagreement with the service department. We have now reached an agreement that I am satisifed with, and I have no further issues with Omeara Ford. Brian Bearden was the service manager that helped me resolve this issue and for this I am grateful. More

I had heard that o'meara ford was not the best place to go for Ford service, but they were close and it was warranty work. Now I understand what they were talking about. I took my pristine 2010 Mustang to go for Ford service, but they were close and it was warranty work. Now I understand what they were talking about. I took my pristine 2010 Mustang to have an evap sensor repaired anda bowed out airbag cover. First off, it took them 2 days to do the work. Then when I picked up the car, I was blocked in as one of the service reps spoke at length with the car blocking me in. He had just handed me my keys, so I am sure he knew I was sitting there in 90 degree heat. Obviously he just didn't care - not a big deal, but it shows there is no "customer service" - just money taking. Since I was waiting, I inspected the warranty work on the air bag cover. It was clearly new, but way bowed out. Far worse than what I brought in. His comment: "that's how it is. We can't fix it again, deal with Ford". I get my car home and the next day I see a small oil spot on the floor. I had my beater truck in there (2 days without my Mustang), so I just think it is my beater leaking a little. 3 days later, on the weekend, I take the car to get the oil changed (I won't use o'meara because their lube shop is just way too expensive). The guy at the lube shop comes over and says there is a leaking seal in my engine and takes me down under it (true customer service). Well, that explains the oil spot. I immediatley am on the phone to talk to o'meara. I get put on hold for 20 minutes. I hang up, call back. I'm told everyone is busy and if I leave my number someone will call me in a bit. 1 and a half hours later, still no call. I drive down to the dealership and there is literally one customer there and 4-5 service people standing around. I guess my call is not important (or maybe they knew why I was calling?). I spoke with a service represntative who told me I could leave my car and they would look at on Monday (it's Saturday). I ask him how the seal could be leaking after a set of realatively simple repairs. He looks at me like a deer in headlights (I'm thinking they knew). I'm gone. Goodbye o'meara. Oh and by the way, I'm spending about $15k on performance upgrades on this car - money you surely won't get. Next new car - more money you will not get. What will you get - me on every ranking website telling my stories. More

I had a key made for $75.00 then they charged me $13.00 for Materials and disposal, how dirty can you get makeing a key, and what did they dispose. Just rippin dogs ... never ever go there. I am a old man for Materials and disposal, how dirty can you get makeing a key, and what did they dispose. Just rippin dogs ... never ever go there. I am a old man on a limited income and to be ripped off is not my idea of humanity. More

Multiple visits and more problems and costs than you can imagine... Transmission and front end issues because of flat tire which they RECOMMEND YOU CHANGE ALL 4 TIRES SINCE THE ALL WHEEL DRIVE IS CONFIGUR imagine... Transmission and front end issues because of flat tire which they RECOMMEND YOU CHANGE ALL 4 TIRES SINCE THE ALL WHEEL DRIVE IS CONFIGURED TO ONLY RUN WITH MATCHING TIRES ALL THE TIME. So PUT ALL NEW TIRES ON IT...WHICH PUT THE ALL WHEEL DRIVE BACK INTO IT's ORIGINAL UNLOCKED POSITION AND CAUSE GEAR DAMAGE.. TOTAL $3500 bucks... WHAT A WASTE OF MY MONEY.... POOR DESIGN BY FORD..and EVEN WORSE SERVICE AS THEY WERE CLUELESS OF ALL THESE AND MORE PROBLEMS !! More

Bunch of FRAUDS Was new in town, and brought in my Bunch of FRAUDS Was new in town, and brought in my 2000 Ford Explorer for an oil change. When they quoted me 45 min, they called us back over to s Bunch of FRAUDS Was new in town, and brought in my 2000 Ford Explorer for an oil change. When they quoted me 45 min, they called us back over to service 1 1/2 hrs later. They then suggested over $870 worth of "necessary" repairs to the vehicle. They showed us (my roommate and myself) a small plastic tray where they showed us 'drops' of oil from our car and compared them to the color tables next to it. They included the front and rear axle oils, transmission oils, and some others. They suggested in particular a full transmission flush. I said no way, and that the transmission had been COMPLETELY rebuilt less than a month ago. I asked to show me the fluid from my car. The clerk then said that most likely the transmission had not been filled with the correct fluid and that was what caused it to be so dirty and in need of repair. Again, I said that was not the case (the person who rebuilt my transmission was a 17-yr veteran Ford technician who had started his own business - for sure he could have chosen the right fluid....). Again, I asked to see the fluid from my car's transmission, and then he told me that he couldn't do the because the unit was 'sealed' (THEN HOW DID THEY GET IT THE FIRST TIME?). He went back to the back and then said something along the lines of 'Oh, I guess the technician suggested it based on the mileage.' - That was a lot of junk. They also 'strongly suggested' that I flush out my axle oils - they showed me the color of the oils on the little tray he brought out. I am fairly knowlegeable about cars, and from what I understand pulling oil out of an axle is stupid and difficult - which made me further believe that their 'oil comparison' table was probably pulled out of some vat in the back. They wanted to replace the brakes, engine oil filter, axle fluids, power steering fluids, and other things. I went in for a $30 oil change that was supposed to be 45 minutes, and left angry 1 1/2 hrs later with a proposal of another $870 in 'strongly necessary repairs.' I wouldn't go back if they paid ME. More

This review is for service. See my sales review below. This review is for service. See my sales review below. The service at O'Meara is ok, but overall not worth it. Although they always do a good job This review is for service. See my sales review below. The service at O'Meara is ok, but overall not worth it. Although they always do a good job (Quality of Work), they take forever and are expensive. Their service people are friendly, but their customer service in non existent. At least a few times these O'Meara people would tell me that they put the customer first, but then after that they would completely ruin my day. Maybe they mean that the customer comes first in words, not in actions. One time I spent almost 2 hours there just for an oil change, tire rotation and balance. Apparently my locking lug nuts were damaged and they couldn't get them off - which is funny since they were the only people that have ever rotated my tires. So I ordered a new set of locking lugs and those took over a week to get in. However, another time I had my spark plugs and O2 sensors changed, and they did a great job. Their aftermarket department is sort of a joke. Again, quality of service is good - but they forget appointments and take near a full day to complete the work. I remember that one time I went to get a 12" 3M clear bra installed, and they were going to charge me $350 for the install, and they wanted another $150 to remove dirt and tree sap from the paint (after they missed my 10:30 appointment and couldn't start until 1PM). So that's $500 total for a clear bra installation and a day wasted with no apologies. I told them to forget about it, so I took the vehicle to a car wash and bought a $5 tube of bug and tar remover for the sap. Then I found a reputable place in town that installed an 18" clear bra for only $200. I will not go back to O'Meara - so if you are reading this, trust me - you can find a better place to get your service done. I've given them plenty of my business in the past - and I wish I had been wise enough to stop going to them a long time ago. More

I took my vehicle in for an oil change, and lube. They I took my vehicle in for an oil change, and lube. They were supposed to fill the fluids and check the tire pressure. They looked me up about 1/2 ho I took my vehicle in for an oil change, and lube. They were supposed to fill the fluids and check the tire pressure. They looked me up about 1/2 hour later and told me I needed a new air filter which I had changed about a week before, told me I needed a new cabin air filter, it was clear that the cover hadn't been opened. told me I needed my power steering flushed when you could tell the cap to the reservoir hadn't been touched as all the fluid gap's hadn't been touched. The air pressure in the tires was not set and they came up with about $500 worth of things that I needed. After I paid they told me that there computer was down and they would mail me a receipt and a report card which I have never got. More