O'Meara Ford - Service Center

I heard a strange noise from the suspension. Omeara charged me a 120 dollars to diagnose the problem and then told me I needed 1300 worth of repairs. I took it to another mechanic for a second opinion charged me a 120 dollars to diagnose the problem and then told me I needed 1300 worth of repairs. I took it to another mechanic for a second opinion. H said all I needed was an alignment. I then told him about Omearas recommendation. He showed me the parts that omeara said needed replaced. He explained why they didnt need to be replaced. he even showed me proof that Omeara had never even disassembled the parts they said that needed replaced. Omeara tried to steal 1300 dollars from me for no reason. The new mechanic aligned my car and rotated my tires and the problem has been solved. Later I talked with Brian Beardon, the service manager. He assured me we would get to the bottom of it. he also assured me his mechanics do not get a commission and have no incentive to pad a bill. He also told me he would refund my 120 dollars diagnostic fee. I feel better after talking with Brian but am not sure if I will take my vehicle back to Omear or not. I changed a few 1's to 3's on my ratings because of Mr. Beardon More

The wife and I had purchased a 2005 Ford Freestar from Rockys Auto, after about a year of driving the van, we had a serious problem with the transmission and thought we were going to be out THOUSANDS. We Rockys Auto, after about a year of driving the van, we had a serious problem with the transmission and thought we were going to be out THOUSANDS. We took the car in and were told that our car was covered under recall and we didnt pay a dime! We thank Mark and everyone at o'meara for treating us so well and helping us to tap into the resources we needed to get the car fixed with minimal cost to us! They really blew me away with the service and the respect they showed us from day one. More

the dealership had my truck for 2 weeks continually made incorrect repairs. when I left the problems were still there so I took It to a differnt shop for the repais. I was chrged money for repairs that didn incorrect repairs. when I left the problems were still there so I took It to a differnt shop for the repais. I was chrged money for repairs that didnt fix anything. they just kept switching parts hoping to get lucky they didnt. unfortuneatly they still have $1800 of mine, time for the courts to settle this More

Took my car to the collision center after I was rear ended. The end result was terrible. Had to leave my car for another day and the work that I paid for out of my pocket looked like something Maaco d ended. The end result was terrible. Had to leave my car for another day and the work that I paid for out of my pocket looked like something Maaco did. Nice. Would it have been different had I paid 35k for the car instead of 20k? I wonder if the GM would let one of his friends drive away in the car I was expected to drive away in. Doubtful. More

Do not use this dealership... My situation is somewhat long winded but end of day all that matters is the customer service. At no time was I treated politely or respectfully. They had a downright disdain long winded but end of day all that matters is the customer service. At no time was I treated politely or respectfully. They had a downright disdain for my presence and it showed on their faces, and this is before I said a word. Please show them customer service matters and choose another dealership for your auto related needs. More

had work done and had to return 4 diffarent times and they still havent got it right. now they want to say its not relevant..they are scammers, and for saying they serve the community i have lived in the they still havent got it right. now they want to say its not relevant..they are scammers, and for saying they serve the community i have lived in the neighborhood since i was a kid and they do not, they are a horrible dealership and to treat a honorable discharged iraq veteran like this and keep my mustang for a month shows how america is turning for the worse not to mention their high quality products...what a joke i d rather have a toyota that at least gos...even if its into a wall! More

I filed a complaint with this dealer rater because I had a dissagreement with the service department. We have now reached an agreement that I am satisifed with, and I have no further issues with Omeara Ford a dissagreement with the service department. We have now reached an agreement that I am satisifed with, and I have no further issues with Omeara Ford. Brian Bearden was the service manager that helped me resolve this issue and for this I am grateful. More

I had heard that o'meara ford was not the best place to go for Ford service, but they were close and it was warranty work. Now I understand what they were talking about. I took my pristine 2010 Mustang to go for Ford service, but they were close and it was warranty work. Now I understand what they were talking about. I took my pristine 2010 Mustang to have an evap sensor repaired anda bowed out airbag cover. First off, it took them 2 days to do the work. Then when I picked up the car, I was blocked in as one of the service reps spoke at length with the car blocking me in. He had just handed me my keys, so I am sure he knew I was sitting there in 90 degree heat. Obviously he just didn't care - not a big deal, but it shows there is no "customer service" - just money taking. Since I was waiting, I inspected the warranty work on the air bag cover. It was clearly new, but way bowed out. Far worse than what I brought in. His comment: "that's how it is. We can't fix it again, deal with Ford". I get my car home and the next day I see a small oil spot on the floor. I had my beater truck in there (2 days without my Mustang), so I just think it is my beater leaking a little. 3 days later, on the weekend, I take the car to get the oil changed (I won't use o'meara because their lube shop is just way too expensive). The guy at the lube shop comes over and says there is a leaking seal in my engine and takes me down under it (true customer service). Well, that explains the oil spot. I immediatley am on the phone to talk to o'meara. I get put on hold for 20 minutes. I hang up, call back. I'm told everyone is busy and if I leave my number someone will call me in a bit. 1 and a half hours later, still no call. I drive down to the dealership and there is literally one customer there and 4-5 service people standing around. I guess my call is not important (or maybe they knew why I was calling?). I spoke with a service represntative who told me I could leave my car and they would look at on Monday (it's Saturday). I ask him how the seal could be leaking after a set of realatively simple repairs. He looks at me like a deer in headlights (I'm thinking they knew). I'm gone. Goodbye o'meara. Oh and by the way, I'm spending about $15k on performance upgrades on this car - money you surely won't get. Next new car - more money you will not get. What will you get - me on every ranking website telling my stories. More

I had a key made for $75.00 then they charged me $13.00 for Materials and disposal, how dirty can you get makeing a key, and what did they dispose. Just rippin dogs ... never ever go there. I am a old man for Materials and disposal, how dirty can you get makeing a key, and what did they dispose. Just rippin dogs ... never ever go there. I am a old man on a limited income and to be ripped off is not my idea of humanity. More

Multiple visits and more problems and costs than you can imagine... Transmission and front end issues because of flat tire which they RECOMMEND YOU CHANGE ALL 4 TIRES SINCE THE ALL WHEEL DRIVE IS CONFIGUR imagine... Transmission and front end issues because of flat tire which they RECOMMEND YOU CHANGE ALL 4 TIRES SINCE THE ALL WHEEL DRIVE IS CONFIGURED TO ONLY RUN WITH MATCHING TIRES ALL THE TIME. So PUT ALL NEW TIRES ON IT...WHICH PUT THE ALL WHEEL DRIVE BACK INTO IT's ORIGINAL UNLOCKED POSITION AND CAUSE GEAR DAMAGE.. TOTAL $3500 bucks... WHAT A WASTE OF MY MONEY.... POOR DESIGN BY FORD..and EVEN WORSE SERVICE AS THEY WERE CLUELESS OF ALL THESE AND MORE PROBLEMS !! More