O'Meara Ford - Service Center

Engine Service I took my 2013 Ecoboost F-150 to the service department for a rattling noise on start up after the engine sits for a couple days. . Everything I read I took my 2013 Ecoboost F-150 to the service department for a rattling noise on start up after the engine sits for a couple days. . Everything I read about pointed to a timing change replacement, and possibly other various parts. (Note to anyone, the Extended Service Plan ESP is worth its weight in gold, as my trunk is at 68K miles and I am covered until 100K) My worries: Will the drop off process be long, and I will have to miss work? Will O'Meara pay for the rental car upfront, or will I have to pay then get reimbursed through my ESP? What if they do not let the trunk sit for 2 days to hear the noise, and I have to do this again?(Many post online reveal horror stories of them not waiting, not hearing the noise then charging you a diagnostic fee). What if the repair is over 10 days and my ESP does not cover the rental anymore? Would this cost anymore out of pocket because you never know what crazy things a service center will find that is not covered? (Precautions I take is I record every conversation with the service department with my android call recorder app, and even record the in house conversations as I was that worried about being lied to. Even though I was never lied to by Allen (Service Manager), or anyone at OMeara, it is still a good practice I feel, and you should too for any business interaction where you could be out money. The apps are free. ) All these "worries" were very soon cleared up. The drop off was a quick wait in line. Allen was very understanding and agreed that it was important to let it sit for 2 days without anyone touching it. We even agreed that a runner should not get the truck, the tech needs to start the truck where it is parked. (If a runner gets the truck, drives it into the service bay, and then the tech starts the truck again, they will not hear the rattle, as the oil has already pressurized the timing chain tensioner, and we would be in the same boat of waiting again). Worry had subsided, but still there in the back of my mind. . Next worry, the rental car. The rental place is in the same building, just a few feet away from the drop off counter. Allen sent my paperwork over to Enterprise, and I was in a car and off to work in about 15 minutes. Very efficient system, as long as there are cars left. I got the last one and the poor soul behind me had to wait 25 minutes for enterprise to bring another car. Sorry man! All I had to pay was $50 (thank goodness for the ESP again), and give them a credit card number to hold on to. (If you use a debit card there is a extra fee, so be warned) Diagnostic fee worry. After two days I got a call from Allen. They heard the noise because they did exactly what I had asked and did not send a runner. So no diagnostic fee this time. There is a TSB from Ford for this issue so my research before hand payed off and I was covered by the ESP. If they had not listened I would have been very angry, as I am sure the ESP does not cover a rental car if there is no warranty work done. Good job for listening! Rental car after 10 days. Unfortunately the parts needed were not on hand. It took almost 5 business days to get the parts. They were ordered on a Friday ( I am guessing) and they arrived next Thursday. That was a long wait. O'Meara foots the bill for the extra days if you are awaiting parts. So that was awesome! (Again the call was recorded when I asked so I felt even better). The entire job took 17 days from drop off to pick up, so I get 7 days extra not of of pocket.. BUY THE ESP! Crazy extra fees worry. Every time Allen called me, or I called Him, I asked is there any out of warranty charges. I made sure the calls were recorded, and asked every call. I made it clear I am not authorizing any out of ESP work. Luckily there was none, and every part and labor hour was covered. However I had the piece of mind that I was protected because I recorded everything. I hate to sound like a jerk and dis-trusting, but there are way to many horror stories and past experiences. Allen did not lie once, and that is by far the most important thing to me when doing business. When you have a dark cloud above your head, and you are in the realm of waiting and the unknown, you need to protect yourself. Now to the 4 stars. I would have done 4 1/2, but this site would not let me. The truck was to be done on the 5th. I got a very interesting and short call.. "Your truck was put back together but now it mis-fires, they need to take it back apart and look". (Thank you again ESP.. labor hours are expensive, even if they mess up you can be on the hook by careful coding of the bill. BUY THE ESP). This made me angry as I hated my rental car, and really needed my truck back. My personal life issues should not effect my rating, however because the quality control was lacking when the truck was put back together the first time, that caused me a life issue. (My house caught fire the previous Sunday. We have 2 dogs and 2 cats. You can not put a animal in a rental car and get all the hair out of it as i do not have the time to do a full clean on it. Also any smoke smell causes a cleaning fee so all of our clothes and things that smelled like smoke until they could be cleaned could not go in the rental car. I did not have the money for the cleaning fee, so we only had one car to tote all the animals and things around to the hotel. Therefore this caused a life issue by extending the loss of use for my truck for a day). Had it not been for Allen and his acceptance of my calls and calling me back when he did, this experience could have been way worse. A simple call, and voice mail helps clear up the dark clouds of unknown, allows piece of mind and planning, and also lets you know that things are progressing. Even though these calls are not always what you want to hear (like your truck is now mis-firing), communication is better than nothing. I understand that people get busy and that some customers want to talk forever on the phone and it eats up time, so this deters service managers to call customers. However it really helps people feel like they are more than a cash cow. Also the 4 stars is because it took one day to tear the truck down, repair it, and put it back together. It took almost a week the first time. If they had to order seals, gaskets and stretch bolts the first time, they either had more on had this time, or they re-used them. That concerns me, but I was not there maybe they didn't. I will return to O'Meara for service of my vehicles, and I will probably look at new vehicles here when our fire situation is cleared up. I will from now on ask that a shop supervisor check all work before things are put back together, if all else maybe it will be a policy and help others out in the future. Thanks again Allen! More

Extreme Frustration We have had the WORST possible experience at this car dealer. The details are overwhelming, but the bottom line is that they have had my vehicle for We have had the WORST possible experience at this car dealer. The details are overwhelming, but the bottom line is that they have had my vehicle for over 2 months now waiting for warranty approval and no one even has the decency to return my calls. When we bought the car, O'Meara sold us a used car Warranty that cost us $2980 and now we have been told by the Warranty Company, not O'Meara, that the damages are not covered??? The service manager, Mark has been no help at all, the sales department won't help us now because they got their money and laughed all the way to the bank and we are left with a car with a blown engine and a $1000 bill to pick it up without it even getting fixed. (That's another several thousand). The car is not even worth $5000 but no one at O'Meara even cares. I retired after 45 years of a career being a mechanic for a nationwide company, and for them to tell me that I didn't maintain the car properly is a personal affront and insult to my education and life's work. I would love the opportunity to speak to an owner of the company, but even the receptionist won't call me back! More

Rude and wrong If I could give a them 0 stars, I would. My husband, who recently had heart surgery, drop of our truck to service to be greeted by George who was bey If I could give a them 0 stars, I would. My husband, who recently had heart surgery, drop of our truck to service to be greeted by George who was beyond rude. I was appalled. We took it in for a battery warranty and Earl said it was our alternator. Funny thing is we knew they were probably going to say that. We have dealt with them before with misdiagnosis. We had just replaced our alternator within the prior week just to be proactive. But they still insisted it was the alternator with a internal wire that melted on the relay. Love those call recording apps. ??" Took it somewhere else and it actually was a 10.00 plug for the alternator. Hmmm. But I think the thing that makes me the maddest is not them scamming us. It was the way the George treated my husband. My husband is a sweet man and was bothered by this the entire day. Spoke with Tom "in charge of Service" and he said he would talk to them. He said George was one of their seasoned Mechanics and is actually a pretty good guy. I love how the customers always right. We did asked to speak to Ron, Toms superior but apparently he was getting ready for vacation and we shouldn't bother him. SHAME ON YOU GEORGE AND SHAME ON YOU OMEARA SERVICE!! More

worries experience worries customer service, they dont care about about their customers safety at all ,they only care about sales . i totally dont recommend this pl worries customer service, they dont care about about their customers safety at all ,they only care about sales . i totally dont recommend this place at all!! i More

poor customer service! Jan 3rd, I went to Omeara, needed 2 rear tires, mount & balance, alignment & oil change, everything was great until Jan 6th, was shopping in Brighton Jan 3rd, I went to Omeara, needed 2 rear tires, mount & balance, alignment & oil change, everything was great until Jan 6th, was shopping in Brighton & came out to find a flat tire, I aired it up & drove about a 1/2 mile to discount tire, they took me in 5 minutes before closing, they performed major surgery on the tire & could not save it, they told me they could put the spare on, but I wasn't comfortable driving home, to work the next morning & then to Omeara, in hopes they would replace the tire, I only had $50.00 to my name & discount sold me a $80.00 tire for $50.00. When I contacted Omeara the next day, I was told since I didn't buy 4 tires, there was nothing they could do for me, I explained to them, I didn't need 4 tires I only needed 2, my family has always taken all our vehicles to Omeara for service & we've also order parts from them, we've been a very loyal ford family, Omeara's response was absolutely ridiculous, said it was not their fault, I must have hit a pothole, even though the tire was only 3 days old, they would not compensate me anything, but a free oil change, this loyal customer will never do business with Omeara again. I explained to them, I'm on a single income & live paycheck to paycheck, pretty sure if they can comp a free oil change, they can comp a tire. Terrible customer service. More

Purchased the car here in 2011 - Salesman was OK. Went to finance, very specific about wanting a 60 month finance. Finance man put in 72 months in small writing, but I caught it. Specifically asked for a to finance, very specific about wanting a 60 month finance. Finance man put in 72 months in small writing, but I caught it. Specifically asked for a Ford warranty - Finance guy sold me a private warranty that is only good at their dealership - didn't catch that. Paid cash instead of finance because the games were getting ridiculous. Second service had a tire rotation - Scratched my wheel during the service, although when confronted, they fixed it. Service advisors seem to all be pushy and have no patience. 50000 miles I came in with several complaints that would be covered under warranty. Advisor wrote quote of $320 and explained that is their diagnosis fee - but would be free IF the problems were found to be covered under warranty. Couldn't show advisor my issue because they took my car to a back lot. Told him I was waiting but car wasn't "diagnosed" for over 4 hours. Fixed issues under warranty, but guess what, chipped my wheel!!! Advisor called me and told me my cabin air filter was horribly dirty "as if it has never been changed" and he highly suggests changing it.. I told him that's funny, I changed it two weeks ago and it's brand new! "Well, uh, maybe my tech wanted me to ask you if you have or not." Came to the quicklane once, parked outside the garage but was told to pull in. Advised of a long wait but an O'Meara truck blocked me in and refused to move so I was stuck.. Will NEVER buy a Ford again. More

My family bought a used Saturn Vue from O'MEARA the beginning of March of this year 2013. We purchased a warranty that would take care of the timing belt among a few other things. The beginning of June beginning of March of this year 2013. We purchased a warranty that would take care of the timing belt among a few other things. The beginning of June 2013 the car stopped running and O'MEARA had us take the vehicle to a Chevrolet dealer because the vehicle is made by GMC. Come to find out one of the serpentine ribs of the belt shredded off and went into the side of the motor and it seized up. (which the warranty that we purchased did not cover) I went to O'MEARA and spoke with a manager there and he stated that there was nothing he could do for me and that there is no warranty even if it were a brand new vehicle that would cover what happened! I could not believe that I had purchased a vehicle from a great dealership and they would not help me. I told that manager that I could have gone anywhere to buy a used vehicle but I chose a respected dealership and to have the vehicle only last a few months was not what I expected! (Oh by the way did I mention my family had previously purchased two brand new Ford F150, the first one in 2007 and the 2nd one in 2011.) I worked with Brian Bearden to have a motor put in the Saturn and worked with me on the amount it would cost to repair. I am writing this review to not only show that there are FANTASTIC people like BRIAN BEARDEN and JUSTIN CHAVEZ that have pride in the company they work for, but to let everyone know that one bad apple does not spoil the bunch! Please know that I will continue business with O'MEARA FORD! More

Great customer serivce and really helpful car salesmen!He gave me all the information and knowledge i needed...I would refer my family and friends to him. I haven now become along term customer to Joshua Str gave me all the information and knowledge i needed...I would refer my family and friends to him. I haven now become along term customer to Joshua Struck and Omeara Ford. More