O'Meara Ford - Service Center

Poor communication and scheduling, 3 days to complete work I made an appointment nearly a 1 month in advance for an air bag recall/replacement and oil change. I left the vehicle the night before. By 3 PM th I made an appointment nearly a 1 month in advance for an air bag recall/replacement and oil change. I left the vehicle the night before. By 3 PM the next day I had not been notified that the service was completed so I called and left a VM since the service adviser (SA) was unable to answer. After waiting an hour I called again and left a VM for different SA. I finally received a call back after 5 that the service was not complete and could I leave the vehicle, it would be completed the next day, I agreed. Next day by 4-5 in the afternoon still no call from O'meara service department, I called again. Asked the person who answered to leave a message for a call back instead of sending me to VM again. Received a call back saying the service still wasn't completed, could I leave for another day, like there was a reasonable choice? Waiting years for the bag replacement to be available and 2 days waiting to get into a service bay for the work to be completed. I was also told that available appointments for service would be in July. Third day received a call about 1 PM the work was complete.. While I won't say I will never return to O'Meara Ford service, they won't be in my first few choices in the future, and I would recommend against them to others. To me they seem to lack communication and scheduling skills. The only reason I was given for the delay was that the Tech didn't get to it, then why have me bring my vehicle in? More

O'Meara service center is in a class by itself Lauren was our Quick Lane Service Rider on Saturday February 23 for transmission and brakes services and an oil change for our Fusion Titaneum. She i Lauren was our Quick Lane Service Rider on Saturday February 23 for transmission and brakes services and an oil change for our Fusion Titaneum. She is incredibly good at her job. Her communications are clear and she provides accurate timelines and pricing. We know Lauren from prior services and we always know that she does the very best she can for us. We have the sense that she goes beyond "good" service and we are always happy to be working with here. She added recommended services while our vehicle was still in the bay, the work was completed without delay and her efforts resulted in a lower price than we expected. The excellent service that Lauren provides is one reason that we have had our vehicles serviced and repaired at O'Meara for more than ten years. We have never worked with a dealership that was even close to the quality of O'Meara. More

Very impersonal. I first called a few months ago and spoke to someone who said that they would have a tech call me back about the problem I was experiencing with my ne I first called a few months ago and spoke to someone who said that they would have a tech call me back about the problem I was experiencing with my new F150 truck. No one ever called me back. I had the same problem happen again a couple times again after. When it was time to get the truck and oil change I brought the problem to their attention and they made an appointment for me to drop off the truck. They did a system update and said it would fix my problem after having the truck nearly a week. After I picked my truck up. The problem happened again the very next day. I had to take back to the dealership again. Hopefully they fix it this time. I have lost a lot of time trying to get a new truck fixed. I am not to happy about this. More

Quick and good work I brought in my truck for an oil change in the morning. They changed the oil and did a transmission flush all in a very reasonable amount of time. I brought in my truck for an oil change in the morning. They changed the oil and did a transmission flush all in a very reasonable amount of time. More

Satisfied Other than having to return to have the engine light looked at I was satisfied. Engine message Engine overheating. I understand that was not the ca Other than having to return to have the engine light looked at I was satisfied. Engine message Engine overheating. I understand that was not the case there was a bubble in the line More

Quick Lube Oil changes here since purchase of 2010 F-150 new. Always professional work done in reasonable amount of time. Just concerned about being turned away Oil changes here since purchase of 2010 F-150 new. Always professional work done in reasonable amount of time. Just concerned about being turned away earlier this month because I did not have appointment. Quick Lane has always been a no appointment necessary service shop. When did this change? More

Oil change and appointment for recalls on my vehicle The service was fast and everyone at the shop was pleasant. The gentleman that checked us in was very efficient. It is great to just drive up and have The service was fast and everyone at the shop was pleasant. The gentleman that checked us in was very efficient. It is great to just drive up and have your vehicle serviced. He also suggested another service my vehicle needed at that time. More

Quick and Easy Went in for an oil change and tire rotation. The service rep was knowledgeable and efficient. The work was done within 1hour. The price was right. Went in for an oil change and tire rotation. The service rep was knowledgeable and efficient. The work was done within 1hour. The price was right. More

Fast service Well brought my car back to get re-looked for the oil leak that was caused by the oil change they performed on Saturday. Was taking care of right away Well brought my car back to get re-looked for the oil leak that was caused by the oil change they performed on Saturday. Was taking care of right away they apologized and said that they did not clean the cover well enough so the left overs from oil change dripped down on my driveway and all the other spots that I parked my car over the weekend. Thanks for taking care of it and also arranging a company to clean my driveway oil spots. Also thanks to Brandon for explaining me the bill and that I still got $10 off the future price the only way I didn't notice that was because the extra quart of oil that my SUV takes and other misc fees. More

Great Team Every person I encountered was helpful and explained things well. Service was fast and friendly. Nice to see familiar faces every time I come in. Every person I encountered was helpful and explained things well. Service was fast and friendly. Nice to see familiar faces every time I come in. More