O'Meara Ford - Service Center

great pull in the fast lane to get service done on my truck the reps were on top got my truck serviced and got me on the road again great service. pull in the fast lane to get service done on my truck the reps were on top got my truck serviced and got me on the road again great service. More

Excellent work They did everything they said, on time and at a better price than quoted. All in all a very good experience. They did everything well. They did everything they said, on time and at a better price than quoted. All in all a very good experience. They did everything well. More

Tony Piazza His customer service skills are amazing! Very courteous, helpful and patient. I would gladly continue coming to Omeara for service if I can work with His customer service skills are amazing! Very courteous, helpful and patient. I would gladly continue coming to Omeara for service if I can work with Tony Piazza. More

The collision center was great! The collision center was great. The staff there bent over backwards to help get things done. The sales department was awful. They could care less abou The collision center was great. The staff there bent over backwards to help get things done. The sales department was awful. They could care less about you. More

Delay in service My Express visit was over 2 hours. I understand things happen and I had the time to waste. Lauren did an excellent job keeping me informed and offer My Express visit was over 2 hours. I understand things happen and I had the time to waste. Lauren did an excellent job keeping me informed and offered a free oil change on my next visit. I appreciated her making the effort to not leave a bad experience unnoticed. More

excellant service Mark very helpful & all work done happy with, have always had great interaction with service techs. They are always up front with cost and time it ta Mark very helpful & all work done happy with, have always had great interaction with service techs. They are always up front with cost and time it takes More

Unfortunately unhappy I brought my truck to Omera’s service department to get Quick Lane service and to have a valve sensor replaced on my one of my tires. Lauren was very I brought my truck to Omera’s service department to get Quick Lane service and to have a valve sensor replaced on my one of my tires. Lauren was very friendly. I had had a bad experience with Omera about a year before so I was offered 2 free quick lane services. So I was originally pleasantly surprised at how friendly the service was this time. I was told my service would take an hour so I waited. 3 hours later I was told that my truck had to be reset because the sensor light wouldn’t come on, then it wouldn’t go off. They finally got it working. I drove my truck home ( that was on Monday or Tuesday) and then didn’t drive it until that Saturday. When I drove my truck again I got a tire sensor failure message while driving back to work. It was snowing that evening So I went to use my automatic starter and it no longer works. I immediately took my truck back to Omera on Monday. I dropped it off at Omera service department at around 9:15. At 5:00 I finally called because I hadn’t heard from anyone about my tire sensor and automatic starter. I was told the tech that was working on my truck had left for the day and that they didn’t know if my truck was repaired or not. The next day I didn’t hear anything so I finally called after 5:00 and I was told the tech working on my truck had called in sick and that my service order was assigned to other techs but they just didn’t get to it. I got a call the next day from Craig saying that my sensor was repaired but the couldn’t get my auto starter to work. It was suggested that the starter was already broken but if I know it wasn’t because I had just used it before I took it to Omera the first time. My truck is not garaged so I am now left without a starter in the midst of these snowy days. I was told by Craig that if Best Buy ( where I got my starter) could show that the reset on my truck caused it not to work, Omera would pay for the repair. This is a huge inconvenience because Best Buy is backed up several weeks and I own my own business. The back and forth is very inconvenient. This process started about 2 weeks ago and I’m still waiting for an appointment at Best Buy. Despite the nice customer service reps in the service department they seem to be very unorganized and the service techs seem to be incompetent. I have another free quick lane service credit but I won’t be using it. Once I get my automatic starter working and show that Omera’s service techs are the reason it’s not working, I just want the reimbursement for the repair on my starter and I won’t be back. I’ve tried a few times but this dealership just doesn’t offer quality service to me. Sorry. More