O'Meara Ford - Service Center

REPLACE FAULTY PASSENGER AIR BAG I have been trying (like many others in the US) to get my faulty Takata passenger air bag replaced for, I'm guessing, 2 years (per instructional recal I have been trying (like many others in the US) to get my faulty Takata passenger air bag replaced for, I'm guessing, 2 years (per instructional recall letters from Ford corp.). After recently receiving another letter, I called this local dealer & was told they still didn't have a replacement air bag. I decided to call the corp. # to simply ask why they kept sending out letters when none were available. The corp. person put me on hold, called this local dealer, spoke to the parts manager & it was a miracle...they had 1 they'd be happy to give me! I had to then call the "service writer", Mark, & make an appointment to have the work done. Although I was very happy to get the work done...finally!...I have to question why 1 suddenly became available. I understand this whole Takata thing is a huge mess but I do have to wonder if Ford customers are being told the truth. Was this a case of the "squeeky wheel" getting the grease? Overall though I was happy to get an appointment when I wanted it & also to be able to pick up my car when I wanted to. Mark was very pleasant to work with & made everything go well. More

Heather is great to work with, keeps customers in the loop. The first service advisor I spoke with was new I think. I called back later and spoke to Heather a is great to work with, keeps customers in the loop. The first service advisor I spoke with was new I think. I called back later and spoke to Heather and told her I really needed my vehicle back on the same day, and it was done by noon More

Very poor communication I brought my car in over a month ago for service. I waited for 7.5 hours at home hoping to hear about the status of my vehicle. I finally gave up and I brought my car in over a month ago for service. I waited for 7.5 hours at home hoping to hear about the status of my vehicle. I finally gave up and called and was given some excuse to why I wasn't contacted and that they would need to get my car into a heavy service bay to get into the engine for repairs. Craig told me that he would call me in a couple days when they had a bay open to work on my car, it has now been 4 weeks and I have not heard from your service department on if I can bring my car back in for service. At this point I may never come back and I may contact my extended service with my vehicle to find an authorized repair shop to fix the issue with my vehicle. More

Wanted oil change and tire rotation. I got prompt service for my car with no pressure for additional services I did not want. I was satisfied with everything. I plan on repeating when nee I got prompt service for my car with no pressure for additional services I did not want. I was satisfied with everything. I plan on repeating when needed. More

Very professional and got my repair done quickly They really stepped up there game and had everything ready done in timely matter . Tony kept me updated on my car repair everyday . Pat set this all u They really stepped up there game and had everything ready done in timely matter . Tony kept me updated on my car repair everyday . Pat set this all up and she amazing More

Service to Ford Ranger Overall, they did a good job despite a two day setback from the blizzard. They did forget to do one of the repairs I had scheduled. But when I contact Overall, they did a good job despite a two day setback from the blizzard. They did forget to do one of the repairs I had scheduled. But when I contacted them and brought my truck back in the next day they provided my with a very nice rental at no charge for a day while they made the repair. The service advisor was very courteous and did a great job following up on my truck. More

TOO MUCH TIME FOR AN OIL CHANGE THERE IS NO BENEFIT TO SCHEDULING AN APPOINTMENT. I STILL WAITED ALMOST 2 HOURS FOR MY VEHICLE TO BE READY. WHY BOTHER WITH AN APPOINTMENT? THERE IS NO BENEFIT TO SCHEDULING AN APPOINTMENT. I STILL WAITED ALMOST 2 HOURS FOR MY VEHICLE TO BE READY. WHY BOTHER WITH AN APPOINTMENT? More

Overpriced Labor Service personnel were nice, seemed professional and the shop was very clean. Needed a throttle body on a 2008 explorer V8. Price on the parts seemed Service personnel were nice, seemed professional and the shop was very clean. Needed a throttle body on a 2008 explorer V8. Price on the parts seemed OK, and since we were broke down not much choice, labor to put the throttle body on was $299, it's about 15 minutes work. not sure how $299 can be justified for 4 easy to reach bolts. More

Hectic Day at the Service Center I've had better experiences at this dealership. They seemed to be understaffed and uncoordinated between service desk, shop and cashier. I have my d I've had better experiences at this dealership. They seemed to be understaffed and uncoordinated between service desk, shop and cashier. I have my doubts about whether or not they really rotated my tires, checked my brakes and battery. They also said they mentioned the air filter on the paperwork, but didn't. There is corrosion on my battery posts that wasn't mentioned and they didn't give me any info on the status of my brakes like I asked them to do. More

Great service Fast and friendly service was great the people there are very nice people there was a big line for service and I was happy to get taken care of and th Fast and friendly service was great the people there are very nice people there was a big line for service and I was happy to get taken care of and they were great More