O'Meara Ford

worries experience worries customer service, they dont care about about their customers safety at all ,they only care about sales . i totally dont recommend this pl worries customer service, they dont care about about their customers safety at all ,they only care about sales . i totally dont recommend this place at all!! i More

poor customer service! Jan 3rd, I went to Omeara, needed 2 rear tires, mount & balance, alignment & oil change, everything was great until Jan 6th, was shopping in Brighton Jan 3rd, I went to Omeara, needed 2 rear tires, mount & balance, alignment & oil change, everything was great until Jan 6th, was shopping in Brighton & came out to find a flat tire, I aired it up & drove about a 1/2 mile to discount tire, they took me in 5 minutes before closing, they performed major surgery on the tire & could not save it, they told me they could put the spare on, but I wasn't comfortable driving home, to work the next morning & then to Omeara, in hopes they would replace the tire, I only had $50.00 to my name & discount sold me a $80.00 tire for $50.00. When I contacted Omeara the next day, I was told since I didn't buy 4 tires, there was nothing they could do for me, I explained to them, I didn't need 4 tires I only needed 2, my family has always taken all our vehicles to Omeara for service & we've also order parts from them, we've been a very loyal ford family, Omeara's response was absolutely ridiculous, said it was not their fault, I must have hit a pothole, even though the tire was only 3 days old, they would not compensate me anything, but a free oil change, this loyal customer will never do business with Omeara again. I explained to them, I'm on a single income & live paycheck to paycheck, pretty sure if they can comp a free oil change, they can comp a tire. Terrible customer service. More

Be Smart! Go internet! We know from past experience how much time at the dealership you can save by contacting them via internet first and getting the deal confirmed throug We know from past experience how much time at the dealership you can save by contacting them via internet first and getting the deal confirmed through an internet salesman. Michael John, mjohn@omearaford.com was an excellent contact. He is professional, non-pressuring and most helpful in arriving at a price that I was happy with. Once at the dealership we dealt with Jared Maes, jmeas@omearaford.com. who was most helpful in finalizing my purchase with the fewest obstacles you always encounter when financing a car. A great experience! I am thrilled with my new Ford Edge. More

High pressure sales and they dont back the cars they sell They sold me a car without disclosing the modifications. NEVER EVER buy anything from them. Liars and cheats is all you need to know. High pressure sa They sold me a car without disclosing the modifications. NEVER EVER buy anything from them. Liars and cheats is all you need to know. High pressure sales and bogus contingency waivers is just the beginning of this rude dealership. More

Very dissatisfied Bought two vehicles a month ago from omera ford. When I got home I found out that they over charged me on one of the vehicles. Contacted the sales man Bought two vehicles a month ago from omera ford. When I got home I found out that they over charged me on one of the vehicles. Contacted the sales manager and he was very rude and will not correct the problem! I asked to set up a meeting with mr. Omera to get this resolved and he ended up hanging up on me. I will now never recommend anyone to buy a vehicle there or go back myself! When we were planning on getting a lift and new tires from there, but now we will go elsewhere. Not sure whatever happened to customer service. More

O'meara Fraud They ask for your credit card then hold it till you cave, they could not finance me then kept my down payment after done deal They ask for your credit card then hold it till you cave, they could not finance me then kept my down payment after done deal More

Certified is questionable We bought a $46K Explorer from O'Meara, just one season old with 25K miles. Should've been perfect off the lot, but filling it with gas the first nigh We bought a $46K Explorer from O'Meara, just one season old with 25K miles. Should've been perfect off the lot, but filling it with gas the first night it clicked as if full whereas the gas gauge showed empty. As we bought late in the evening on a Monday, I brought it back on Friday for the service appt. They fixed the gas sensor and I had it back Friday night: 2 extra trips to the service dept right there. Then on Monday 3 days later, it hesitated and jerked while accelerating. Back to the service bay. They had it another 3 weeks while they tried to figure out the issue - a gas injector problem which they finally solved by pulling the part from the national production line. Regarding restitution for our 4 extra trips there, being sold a non-drivable vehicle, paying the 1st month payment plus insurance, Ford paid one month's payment (for time which we didn't actually get to use the car) and O'Meara offered nothing else. O'Meara staff were kind and courteous throughout the building, but it cost us money to own a car we could not drive. Certified when bought? Doesn't seem likely as there were 2 issues in first week of purchase. My sense is they hope we forgot about the issue and drop it as it's more hassle to follow through with our requests for some restitution for insurance, trips, and inconvenience. I won't mention the salesperson as he was great and I'll give the benefit of the doubt that he's just caught up in a larger organization he can't affect. More

Great customer service We had another great experience at O'mera. Tyler and Tony were very professional and determined to get us the Vehicle we wanted that fit our budget. W We had another great experience at O'mera. Tyler and Tony were very professional and determined to get us the Vehicle we wanted that fit our budget. We are very pleased. More

Great sale Worked with Shawna on the purchase of my new truck. She did not pressure me into buying g and was very helpful. I would definitely recommend her for m Worked with Shawna on the purchase of my new truck. She did not pressure me into buying g and was very helpful. I would definitely recommend her for my next auto purchase. She was great with following up after the sale and made sure I was happy with my purchase More

O'meara Wonderful cars, beautiful dealership, outstanding young man. Found the new Ford Fusion I wanted at the price I needed it to be! Great job David for go Wonderful cars, beautiful dealership, outstanding young man. Found the new Ford Fusion I wanted at the price I needed it to be! Great job David for going above and beyond for me! More