O'Hara Motors

If I could give Ohara Motors negative stars I would. I’ve bought several new cars and this was the absolute worst experience (and as you’ll read I didn’t even get the car!). As a nurse in the community I’ve bought several new cars and this was the absolute worst experience (and as you’ll read I didn’t even get the car!). As a nurse in the community and a Cape Cod native, I always try to shop local and support Cape businesses. I know car dealers can have a bad reputation but never would I have imagined being lied to my face 4 times while my husband and I wasted an entire day. The day before my scheduled appointment time, the sales rep called to confirm my appointment. I told him I was interested in purchasing the new Chrysler Pacifica, I’ve owned 2 prior so I wanted this to be a hassle free process and I was ready to purchase same day. He assured me I could have everything done the same day. When my husband and I arrived we were shown the new Pacifica which I knew would be what I wanted. I declined to take it for a test drive but he insisted we drive it around the area, claiming the car drove differently than my 2017 Pacifica. Reluctantly, we went on a test drive, complete waste of our time as I knew exactly how it would drive. Again, my husband asked if we could drive it home today and he said yes, they could do the financing and registration today. We asked about roof racks and the sales guy said he would check if they came with the car but if they didn’t we could certainly have it added, no problem. When we got back we discussed my trade in and he went back and forth with his manager (you know the part in the car buying process when they go behind closed doors, the manager never actually says anything to you but they make some kind of secret deals). Continuously we were asked about our down payment, which I explained repeatedly it would depend on the interest rate we were eligible for and what the monthly payment would be. Basically if we could have no down payment we would but if needed to put $5k we would do that too. He came back again with numbers requiring us to pick either one down payment or another and giving a range for the monthly payment, again with no interest rate because they hadn’t run the credit. After all this back and forth, the interest rate we were offered was for the 2022 Pacifica. My husband was shocked because the sales guy had told us repeatedly it was a 2023. Turns out the car had been sitting for a year. The advertised price online was $42k but they refused to make any kind of negotiation or deal. They were not willing to budge, okay fine, we were ready to buy and got a bankers check for the taxes/fees/down payment. When we returned, we were told “the finance guy” was gone and they couldn’t run our credit….WHAT?!? We’ve been here for 4 hours and you don’t have a finance guy…two things I cannot stand: liars and people who waste my time and this “dealership” did both! They promised us they were run the credit tomorrow and everything would be 100% when I got out of work and I could pick up the new car the following day. When he called my husband to confirm everything the next morning, he reminded the sale guy about the needed roof racks. Well apparently that wasn’t an option and couldn’t be accommodated. We were then told the General Manager did not want to sell us the car and we could pick up our check. The level of disrespect this dealership gave us is unforgivable. On the bright side, we didn’t spend $42K with them and will gladly take our business elsewhere. However, I plan to make it my mission to inform every person I know about our awful experience with Ohara Motors. This entire crew will lie right to your face for hours and think nothing of it. Buyers BEWARE! More

This was my first time at O'Hara. We drove over 100 miles to check out a specific Jeep Wrangler 4xe. We were very impressed with the vehicle and proceeded with the purchase. Mike from We drove over 100 miles to check out a specific Jeep Wrangler 4xe. We were very impressed with the vehicle and proceeded with the purchase. Mike from the sales team was well versed on the vehicle, including all of its features and amenities. He was quite personable to work with and made the sale process easy for us. Couldn't be happier with the purchase! More

ON 5/5/22, STOPPED IN TO GET REAR WINDSHIELD WIPER, WITH NO APPOINTMENT. I KNEW IT WAS A FAIRLY DIFFICULT INSTALLATION PROCESS. ROB DE SOUSA, FROM SERVICE DEPT.,WENT OUT OF HIS WAY TO DO THE INSTALLATION FO NO APPOINTMENT. I KNEW IT WAS A FAIRLY DIFFICULT INSTALLATION PROCESS. ROB DE SOUSA, FROM SERVICE DEPT.,WENT OUT OF HIS WAY TO DO THE INSTALLATION FOR ME ,,,AND AT NO CHARGE! COULDN'T BE HAPPIER WITH THE SERVICE AND WOULD GIVE BOB DE SOUSA 10 STARS, IF POSSIBLE. More

This was my first time at O’Hara. Purchased a pre owned RAM at a great price and was given a great value for my trade-in. It was a quick, smooth process from start to finish. While I cleaned out my old RA RAM at a great price and was given a great value for my trade-in. It was a quick, smooth process from start to finish. While I cleaned out my old RAM, I was given a full tank of gas and the truck was given a final cleaning and detailing. I drove off in a truck that looked and ran like new. Thanks Tom. More

Scheduled an appointment online, was confirmed by "Lee" for an oil change and tire rotation. Dropped by truck off and filled out the envelope with a request for a conventional oil and tire rotation and to for an oil change and tire rotation. Dropped by truck off and filled out the envelope with a request for a conventional oil and tire rotation and to pick up around 1PM. Never received a call that it was ready. Came back to dealer at 430 to pick it up, they didn't do the tire rotation, "they missed it", and asked me to drop it off another day as they couldn't do it then. Went to drive away, drivers door, hood and interior covered in grease and oil. More

We had an appointment Dec. 1st gir a 4 wheel alignment due to 25k miles without one. Lee took the JL from Laura and did a walk-around with her and pointed out a couple of dings we didn't see...Lee got the due to 25k miles without one. Lee took the JL from Laura and did a walk-around with her and pointed out a couple of dings we didn't see...Lee got the Jeep in and Laura was told the 4 wheel was not needed at this time. They did fo a thorough drive train inspection and said everything looked good and gave Laura the paperwork to show what was done. This company goes out of it's way to ensure satisfaction every time we've been there...Robert was also there to add info on the service done and answered Laura's questions...unlike the local Hyannis Jeep dealer. Why we bought our JL from O'Hara Motors. Thank you! More

They were very nice did what they said they would do,very happy. John I happy. John I More

Always great service from our neighborhood dealer. Great people personal attention My wife and I have bought three cars from them over many years and always a great experience people personal attention My wife and I have bought three cars from them over many years and always a great experience More

Worst service department ever !!!!! It’s been 3 weeks since I brought my 2019 compass in for service with problem not resolved and still have not got a call back and won’t take my calls don’t do anything since I brought my 2019 compass in for service with problem not resolved and still have not got a call back and won’t take my calls don’t do anything at this dealership it’s the worst I have ever dealt with all around no customer service no follow up my Thad trash in my truck that was not mine when it was picked up More

Great experience My wife was shopping around for a new SUV; her internet search brought her to O'Hara Motors with the best deal around. After careful review of all th My wife was shopping around for a new SUV; her internet search brought her to O'Hara Motors with the best deal around. After careful review of all the options, we made the decision to visit the dealership. Don, Sales Manager, was very accomodating and thorough, especially with the COVID19 pandemic. Nancy, Finance Manager, was a gem as well; she came in on a Saturday during limited service at the dealership to get our financing in order. We drove away with the car the same day which I understand may not always be the case and feeling part of the O'Hara Motors family. By the way Don, Nancy wanted 02718 on the paperwork. LOL!!!! More