O'Fallon Buick GMC - Service Center

Everyone at this dealership is so pleasant and easy to work with. They take “Customer Care” seriously. I was treated very well. Nik explained everything that was done to my car in a very professional an work with. They take “Customer Care” seriously. I was treated very well. Nik explained everything that was done to my car in a very professional and pleasant manner. Every other dealership should use you as a role model for great customer service!!! More

Fantastic service and very clean facility. They understand great customer service and treat customers with respect They understand great customer service and treat customers with respect More

This dealership is the best that I have worked with. Their service department is fast, friendly and deliver exactly what is promised. I would highly recommend anyone to give them a chance to earn your Their service department is fast, friendly and deliver exactly what is promised. I would highly recommend anyone to give them a chance to earn your business. More

I made an online appointment for an oil change and was able to get in weeks sooner than area dealerships. The building is nice/new and all the employees were happy to help with anything I needed, includin able to get in weeks sooner than area dealerships. The building is nice/new and all the employees were happy to help with anything I needed, including showing me around new model vehicles without feeling like they were trying to sell me one. More

The best experience I have had with any dealership to date. They worked with me knowing my situation and helped me with options. They gave me the choice of waiting in their very nice lounge for my car or date. They worked with me knowing my situation and helped me with options. They gave me the choice of waiting in their very nice lounge for my car or taking a complementary car. I feel like I’m part of the family instead of some random person like I would at other places. Can’t wait for my next visit! More

Overall great experience and response time. Communication was great and vehicle was fired in a timely manner. Communication was great and vehicle was fired in a timely manner. More

This was the best service I have ever had at a dealership. I love you guys and I will be back. dealership. I love you guys and I will be back. More

Absolutely amazing customer service! I actually look forward to having my vehicle serviced here because they are so efficient and helpful. I actually look forward to having my vehicle serviced here because they are so efficient and helpful. More

Unsure at this point one week after purchasing I’m driving a loaner…we will see! driving a loaner…we will see! More

Went in for an oil change and was told I had a leak in my oil coolant lines. I had an extended warranty but was told there was a $500 deductible so CNA warranty would only cover $36. Told Joe to hold off f oil coolant lines. I had an extended warranty but was told there was a $500 deductible so CNA warranty would only cover $36. Told Joe to hold off for now as I wasn't prepared to spend that money at that time so lets hold off. Few months later, took my car to another GMC location for other warranty work and mentioned the coolant lines. Before even looking at my car or doing the work, the service manager looked at my warranty and recommended I go back to the dealership where I bought it for service as this would save me the $500 deductible. I would think OFallon GMC would have also suggested this. I scheduled an appointment at my place of purchase and when they tried called in the claim, CNA said they could not authorize the work because OFallon GMC had an open claim. I never authorized OFallon GMC to do the work so not sure why there would be an open claim. I called Joe and asked him to straighten this out (cancel their claim, transfer it, whatever needed to be done). Joe said he would call, but the wait times on hold with CNA were taking a 1/2 hour to an hour so he would try. I said that's fine and call me when its done. Never heard from Joe, called back two hours later. Now he's either not in his office, offsite, but no one knows where he is. Waited another 1.5 hours, still no call from joe. Called again and Joe is still 'in the back'. I never authorized Ofallon to do the work and now I'm stuck until they remove their claim for work they didn't do. Ofallon is the most convenient GMC location for me, but don't think I'll ever use them again thanks to Joe's customer service. More