O'Donnell Honda

My family have been buying from O’Donnell Honda for years. I bought my car 13 years ago and it was time to get a new one. Stan Bailey was excellent and the service was awesome. Although circumstances b years. I bought my car 13 years ago and it was time to get a new one. Stan Bailey was excellent and the service was awesome. Although circumstances beyond my control delayed my car being built, Stan was so communicative and contacted me the instant my car was ready. The process was so smooth and honest. The financing took some time, as expected. I could not be happier with my new car and will refer everyone to ODonnell Honda, especially Stan. More

Great, no pressure buying experience. No hard sell on things like extended warranty, etc,. They got me what I wanted with just the accessories I wanted, and no crazy mark-up. Also gave me No hard sell on things like extended warranty, etc,. They got me what I wanted with just the accessories I wanted, and no crazy mark-up. Also gave me a fair deal on my trade-in. This was my third purchase from them and I’ll be back. More

David Edson was great to work with. He was not pushy at all and was great at keeping me informed on the expected delivery of my CRV. It actually arrived over a month sooner than expec He was not pushy at all and was great at keeping me informed on the expected delivery of my CRV. It actually arrived over a month sooner than expected. O'Donnell is not one of those dealerships that add on a bunch of accessories just to increase your price. I got the model I wanted with exactly the accessories added that I needed. David also spent a lot of time going over the cars electronics with me. It is like buying a computer. He also told me not to hesitate to come back in if I have more questions. I have purchased at least 4 Hondas here over the years. I keep coming back because they make it so easy and the service department is honest. More

Was looking at buying a Toyota Rav4 Hybrid but just about every Toyota dealership had some crappy saleman trying to upsell the Rav4 upwards to $7k. I reach out to O'Donnell Honda and spoke with Stan Bailey. every Toyota dealership had some crappy saleman trying to upsell the Rav4 upwards to $7k. I reach out to O'Donnell Honda and spoke with Stan Bailey. He didn't give me any xxxxxxxx about how I had to buy a $3000 coating like the Toyota dealships did. He didn't try to hustle me with a 3% over MSRP like the Toyota dealerships did. I drove off the lot within 48 hours with a new 2023 Honda CRV Hybrid. Stan didn't try to hustle me. After 20 years of driving Toyotas I'm Honda driver now. Don't be a chump. Buy from O'Donnell Honda. Ask for Stan Bailey. More

Excellent care. Straightforward, no hidden fees, no markups. Stan Bailey has done a nice job. Straightforward, no hidden fees, no markups. Stan Bailey has done a nice job. More

I purchased my vehicle from here when there wasn’t much inventory on the lots. Over the phone my experience was excellent but when I came in person it was lackluster to say the least. Fast forward to me ne inventory on the lots. Over the phone my experience was excellent but when I came in person it was lackluster to say the least. Fast forward to me needing my first oil change and I discover the service department is a giant SCAM. My customer service experience was horrendous but aside from that I was told my oil change would be free but my tire rotation was not. This was my first red flag as in all my years of owning cars I’ve never had to pay for my first oil change or tire rotation but I push through that. I get there when it opens and I wait for an hour and fifteen minutes only to discover that my tires were NOT rotated once I got home. I call and ask for a refund and the dude had the nerve to tell me that they can’t give me a refund for a service that was performed. I told him that the service was not performed so we can handle it now or I can file a dispute with my bank. He said he would talk to the tech and call me back. Once he calls me back he tells me that the tech only rotated one side of my car, the left side. I’m like so are they doing tire rotations differently now? He said he would give me my money back even though they were technically rotated. They don’t have to worry about me bringing my car back there again that is for sure. More

Simple, straightforward buying experience with this dealer. The salesman, Alexei Vinogradsky, was professional and went out of his way to provide customer service. Specifically, he gave me a ride t dealer. The salesman, Alexei Vinogradsky, was professional and went out of his way to provide customer service. Specifically, he gave me a ride to the dealership to pick up my new car when it arrived. More

I was struggling with my car buying experience. ..UNTIL I reached out to O'Donnell Honda at Ellicot City! Alex immediately reached out to me and was SOO helpful, patient, kind, truthful and understa ..UNTIL I reached out to O'Donnell Honda at Ellicot City! Alex immediately reached out to me and was SOO helpful, patient, kind, truthful and understanding. Alex was able to get my dream car for me, rather quickly. When we finally met it just felt like we were talking to a friend! Thank you again and I will recommend this dealer and Alex to all of my friends. Thank you Alex and O'Donnell Honda for everything! More

The whole dealership is just amazing. Immediately we walked in, the black front attendant lady flashed us one of the warmest welcoming smiles ever. She then handed us over to Stanley Bail Immediately we walked in, the black front attendant lady flashed us one of the warmest welcoming smiles ever. She then handed us over to Stanley Bailey who took it from there. He was awesome.He was patient but yet professional. He took the time to bring out all the cars we wanted to try. We were purchasing a car for my son. We test drove all of them. Stanley gave us options every step of the way even when some financing options weren’t best for his dealership. When it was time to finalize the sale he considered our time and told us to go and come back so we don’t have to wait. We finally came back when he called us and met with Rajeev who I honestly can’t see how anyone can be nicer than him. Ever pleasant and polite he makes you feel like a VIP buying from O’donnell Honda. Just awesome experience. I’m telling everyone to go buy a Honda at O’Donnells. More

Low to No pressure sales and financing. Excellent care and no surprises. Unlike any other car buying experience I’ve had. Excellent care and no surprises. Unlike any other car buying experience I’ve had. More