O'Connor Volkswagen

I had a PZEV car and Vw waranties anything with emissions. I needed an O2 sensor and a catalytic converter. They told me Vw would not cover it. I called VW Prime Saco and they said they did cover i emissions. I needed an O2 sensor and a catalytic converter. They told me Vw would not cover it. I called VW Prime Saco and they said they did cover it. They are crooks and will lie right to your face. They cut corners on the oil changes too! Beware! More

Sure, I can fix it.. In May of 2019 my husband and I were at O'Connor VW having our 2017 Golf serviced. We also have a 2009 VW Jetta Wagen and mentioned that the sunroof l In May of 2019 my husband and I were at O'Connor VW having our 2017 Golf serviced. We also have a 2009 VW Jetta Wagen and mentioned that the sunroof leaked like a sieve after several repairs at another dealership, some done while still under warranty. This was a casual discussion between my husband, myself and the receptionist. The service mgr, named Ryan, overheard us and said he had a "workaround" and could fix it for us... We were hesitant and told him how many times this had been attempted and that we were considering a different vehicle, rather than repair it. He confidently stated that he could fix it and that even with the high mileage we would likely get another two years out of the car. We said we'd think about it and before we left, he said, give me a call. We can fix it and it will NOT leak again. On our forty-five minute drive home we discussed it and decided we'd call him and hear what was involved. We did call Ryan, again he stated he had a workaround the recommended VW repair ( that had been done before and clearly did not work) We told him that the car had an odor coming from the water that had to be shop-faced out each time it rained. He said, we should replace the carpet and that would eliminate the odor, fix the leak attend to some other minor repairs and have a fresh start with the vehicle. This came at a very big price, $3300. 00 more than the car was worth...but, Ryan reminded us that this would be less than car payments if we got another two years out of the vehicle. This was in May. By July the car once again leaked liked crazy and the odor from the carpet had returned. After some heated discussion, Ryan took the attitude of, oh well, we tried. We pursued our discussion and he agreed to "let us" bring the car back in to be evaluated. They now pulled the seats from the car and let it dry completely out for three weeks. We picked the car up in late August, the smell had relented somewhat. In early October we had our first big rainstorm since we'd gotten the car back. Once again, we were out with the shop-vac and it was hopelessly leaking and the odor unbearable. We called O'Connor, I spoke with Chris Crowell, the Gen Mgr and he knew the situation and admitted to us that Ryan should not have recommended the vehicle be repaired, carpet be replaced and a rear suspension coil be repaired, bringing the total of the work well over the worth of the vehicle. As I spoke with Chris, who by the end of this understood and seemed amenable to some sort of compromise.. we were asking O'Connor to spilt the cost of the repairs with us... Given the circumstances this seemed reasonable. He went to the owner, Randy Hutchins and asked him if they could infect do that. No was the answer. They wanted the car back, once again, to try and "repair" it. We have been inconvenienced and lost faith in the workmanship and integrity of this dealership and said no. In desperation to recoup some of our loss, I thought ( stupidly) that perhaps they would give us an exceptional deal on a new vehicle...they offered us a $1000 coupon... bringing the price to what we saw listed at many other dealerships. So, after all that, a big nuthin:( Bottom line, I believe this was done in bad faith from the beginning and should not have been allowed to happen. Well, you may say, it's your fault... not entirely.. we go to experts, because we are not experts. We trusted their "expertise" and they walked away with $3300. More

Poor Service The dealership, including the service department, is out for their bottom line - the almighty dollar. They will cut corners, intimidate, insult, belit The dealership, including the service department, is out for their bottom line - the almighty dollar. They will cut corners, intimidate, insult, belittle, dismiss concerns. I would never trust this outfit. Never. More

Horrible experience Be careful going here is best to have thick skin and your own financing. Finance manager is incredibly rude and in all reality should stay away from p Be careful going here is best to have thick skin and your own financing. Finance manager is incredibly rude and in all reality should stay away from people. O'conner would be better off without him, More

The Worst! Worst dealer ever. We bought a new Jetta there. Took it in for the 50k tune up. I booby trapped the car because I was suspicious of the other times Worst dealer ever. We bought a new Jetta there. Took it in for the 50k tune up. I booby trapped the car because I was suspicious of the other times. They did NOTHING. No road test, no tire rotating, no oil change. Total scam with a monster bill. When I confronted them, they yelled at! me Said I was an xxxxxxx for not trusting them. Scoundrels! More

Last year, due partly to a deal that I just couldn't pass up, I purchased my wife a SAAB convertible. Best decision that I ever made. She really loves the car. Not only was the deal itself great, but the up, I purchased my wife a SAAB convertible. Best decision that I ever made. She really loves the car. Not only was the deal itself great, but the service has been exceptional. The service staff are very friendly and courteous. We have never had any reason to regreat dealing with O'Connor SAAB. We wouldn't dream of going anywhere else. More

I would NOT recommend this dealership at all. I went here for service about 3-4 times and was treated VERY poorly. Chris the head of the service was very friendly to begin with. They did not like deal here for service about 3-4 times and was treated VERY poorly. Chris the head of the service was very friendly to begin with. They did not like dealing with warranties at all. A different Chris who was head of the department, perhaps, was the biggest jerk I have ever met. They did not have my car ready ever on time. I live an hour away and work every day. Went to pick up my car TWICE and it was not ready. One time I had to wait 3 hours to get it, and the other time I had to come back two days later. They did not call to tell me about the delay, so I traveled up there to pick up my car, unknowingly. Another time they "forgot" about my appointment because they were backed up... I spent the day shopping around town to come back and discover they hadn't even started work on it. Needless to say, I took my business to Prime Volkswagen in Saco. More of a drive for me of about an hour and a half...but well worth it. O'connors has no care for their customers. All they care about is money. More