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O'Connor Chevrolet Buick GMC Cadillac

Augusta, ME

3.6
114 Reviews

199 Riverside Drive

Augusta, ME

04330

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114 Reviews of O'Connor Chevrolet Buick GMC Cadillac

February 27, 2024

Do not have a plowed install here they do a half xxx job. I took it back once for front plate was hanging not screwed in and the valance was never put back on. Today I happen to open the hood and check my fl More

by Thoel1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don’t know but I have seen the service manager
January 23, 2024

Cadillac Escalade’s engine failed at 81K miles. The repair took over a month, with a replacement engine promised a 3-year/100,000-mile warranty. However, issues recurred after 1,000 miles. Despite More

by Escalade Lemon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Pete & Scott
Jan 22, 2024 -

Escalade Lemon responded

Cadillac Escalade’s engine failed at 81K miles. The repair took over a month, with a replacement engine promised a 3-year/100,000-mile warranty. However, issues recurred after 1,000 miles. Despite engine light problems, the dealership claimed no faults. At 34K miles, the engine completely failed. Service confirmed a 3yr/100K warranty, but later, they stated it only covered until 100K total miles. Now, facing an $8K repair, the dealership refuses responsibility, misinformed about the warranty terms. The service manager condescended, and the GM rep suggested consulting loved ones before proceeding with payment. Seeking resolution through AG, consumer reports, bad press, lawyers, and emphasizing the importance of honoring commitments for better customer service.

October 30, 2023

Great service, very polite, knowledgeable and took care of my concerns. Brandon Clark had a great sense of humor which I like in a person. More

by GMC 2018
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon Clark
April 26, 2023

We are very disappointed with the service department, the service managers are less than pleasant. The waiting room is great, a good thing after a long stay. I can’t tell from the invoice the number of hours More

by Greg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joshua Cooper, Stanley Sengendo
March 23, 2023

I had several questions during the 3-5 day transaction, evertime I called with a question, I was promised a call back at least 4 times, that never happened once. I have bought several vehicles in the past More

by rocquejr65
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Dylan Reed
December 28, 2022

I have had bad experiences with other dealerships but NOT with this one !! Good job . More

by snuffyndeb
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Melanie
December 30, 2018

Great experience Al nutter was very fair and really listen to what I wanted and made it happen great guy great place and will be back for my next truck thanks again ma More

by Jmcglashing
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Al nutter
December 27, 2017

Scheduled service Done very quickly and also included a computer update, also saw Jarod in collision about a paint scuff, he was quco to fix it and make recommendati2nd More

by Mark Hanson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jarod, and service staff
November 17, 2017

Had a very good experience found vehicle I love Found vehicle I wanted not being pressure, staff was very helpful and friendly!! Would buy other vehicle from here. Al Nutter was helpful any question More

by Debbie 10
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Al Nutter
October 20, 2017

Service, oil change, rotation of tires. The service people inside at the desk are friendly and very professional. Men or women that service my vehicle were quick and they left my vehicle cl More

by Happy GMC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service area
2
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