O. C. Welch Ford

Scott was very patient with us as we found the right car for our family. Beyond grateful for all the work he did to make sure we left with a safe and reliable vehicle. for our family. Beyond grateful for all the work he did to make sure we left with a safe and reliable vehicle. More

Ray did a awesome job of communicating and delivering on what he promised. My truck was ready as promised and his personality and attitude were very good. It was really nice to deal with someone that takes what he promised. My truck was ready as promised and his personality and attitude were very good. It was really nice to deal with someone that takes pride in their work. More

I was very much impressed with the service provided. I can't say enough about the staff! Tianna Lincoln advisor went out of her way to accommodate me. The exceptional customer service from Jodi, Keisha I can't say enough about the staff! Tianna Lincoln advisor went out of her way to accommodate me. The exceptional customer service from Jodi, Keisha and Tyanna went above and beyond which I greatly appreciated. You don't see that very much these days. It showed they are happy at their jobs. I had the pleasure of meeting Mr. OC Welch who truly appreciated my accolades towards his staff and my impression was that he recognized them as well. More

Sam Elliott’s service from start to finish was outstanding !!! Answers his phone every Tim and identified my needs and concerns Ty Sam outstanding !!! Answers his phone every Tim and identified my needs and concerns Ty Sam More

This has been one of the easiest and most satisfying experiences I have had. I was treated extremely well, and taken care of right away. They made me feel as if I was the most important customer in the experiences I have had. I was treated extremely well, and taken care of right away. They made me feel as if I was the most important customer in the building and that’s a rare experience to have. It was great to have come here. More

Fixed my tire with a screw in it right away. We were in and out in less than an hour. Awesome service!! We were in and out in less than an hour. Awesome service!! More

I was pleased with the assortment of trucks and how the salesman made suggestions to help me find the one I was looking for. salesman made suggestions to help me find the one I was looking for. More

Tom Landry is an outstanding salesperson because he builds relationships with his customers. I purchased a Lincoln Aviator from him and gained a friend in the process. It is because of Tom that we have builds relationships with his customers. I purchased a Lincoln Aviator from him and gained a friend in the process. It is because of Tom that we have a high opinion of O.C. Welch Ford. He represents the company in an outstanding manner. We are now Lincoln Converts and will buy a Lincoln when we need another car. The other positive characteristic that Tom exhibits is customer commitment. He is committed to his customers. He has helped us out when we had problems with the Service Department. We know that when we are at an impasse, we can count on Tom to resolve the issues. Tom has a great personality, and we cannot speak more highly of him. Sincerely Paul Mathias More

The dealership appears to be overwhelmed with work at this time. However, I would assume upper management is trying to hire well qualified people to reduce the backlog of work. I had a problem with gett this time. However, I would assume upper management is trying to hire well qualified people to reduce the backlog of work. I had a problem with getting the latest Sync3 software updated in my vehicle. Had O.C. Welch try to update it while in for an oil change. For whatever reason the update never was accepted by the system. I returned to the dealership to try to get the update. Ray in the fast lane office remembered me and got right on it. The mechanic tried his best to get the update to be accepted but was unable to accomplish it. Ray didn't give up, and had another person that has dealt with this problem give it a try. Bingo.... Whatever this fellow did he was able to get the update loaded, and everything seems to be working now as it should. I can't thank Ray enough for sticking with me and doing everything he could to satisfy me. Thank You!!! Please add my name to the list for the 360° camera recall. This afternoon I was #85 waiting for parts for this. Thanks Marshall Hapworth 2022 Explorer ST More

Went to dealership today to get some help updating our navigation system on our Lincoln. Tiana was very nice and tried to help but the service department wasn’t. A woman that worked there make a face at m navigation system on our Lincoln. Tiana was very nice and tried to help but the service department wasn’t. A woman that worked there make a face at me like I was stupid. Called Tiana back with the information that they needed. She put me on hold while trying to get some help from service department. She came back a few minutes later with no help from service department. She asked me to bring the car in early and she will try to help me. I am not comfortable trying to update my system myself. Or at the least help me order the software. To be fair other times the service has been good. My husband and I were talking about what car would we buy when we decide to get a new vehicle. Our choices were either Volvo or Lincoln. Let’s see what tomorrow brings. More