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O. C. Welch Ford
Hardeeville, SC
2,535 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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2,535 Reviews of O. C. Welch Ford
April 11, 2016
Easiest People to Buy a Car From! From the moment I pulled up to the moment I left, I felt like everyone there was available to help me, answer all my questions, listen to what I had t From the moment I pulled up to the moment I left, I felt like everyone there was available to help me, answer all my questions, listen to what I had to say and give me multiple options to choose from. There was never a time I felt rushed, pushed, judged or looked down upon like you I have witnessed on other dealerships. OC Welch and his staff are there to help you find what you want and work with you to make it financially obtainable. I showed up a little nervous, but left proud and full of excitement with my new truck. Thank you OC and thank you all who helped make my day! More
by WadeP
Employees Worked With
O. C. Welch III, Kim Wells, Chris Williamson
April 10, 2016
Our Best Car Purchasing Experience We had been searching for a new vehicle for several moments. We had conducted our research and basically knew what we wanted from a car. As any buy We had been searching for a new vehicle for several moments. We had conducted our research and basically knew what we wanted from a car. As any buyer, we "kicked tires" at several dealerships to ultimately decide on O.C. Welch Ford Lincoln. At O.C. Welch we were approached by a gentleman that was friendly, honest and very eager to assist us in picking out exactly what we needed. The most important part was the personal bond that we established. It took us a week to make the deal and our salesman was there for us anytime we had questions. The entire O.C. Welch team treated us with hospitality but most important with respect through our transaction. What truly sold the car and the dealership was our salesperson, Raymond Reed. Raymond (Ray) was the constant contact that provided us with honest, timely answers to all questions. Ray is no-nonsense and patient during our decision process. GO SEE O.C. -----> You will not regret it! psssss. Ask for Raymond Reed. More
by The Burtz
Employees Worked With
O. C. Welch III, Kim Wells, Paul Tindall, Ray Reed
April 04, 2016
Great! Great staff that go above and beyond to make sure you leave in a car you love. I was extremly impressed with their customer service and professionalis Great staff that go above and beyond to make sure you leave in a car you love. I was extremly impressed with their customer service and professionalism. More
by Cwilliams
Employees Worked With
Emily Baack, Paul Tindall, John Evans
February 04, 2016
Two faced liars I tried to put in a credit application online,and it took a little longer,because I am self-employed.The salesman Richard Freeman asked me to send my I tried to put in a credit application online,and it took a little longer,because I am self-employed.The salesman Richard Freeman asked me to send my wife's financial information in order to be approved for a loan. I did this and I also sent some pictures of my trade in.He asked me to come in ,because another person was interested in the truck I wanted to purchase.I left Ladson,S.C. and it took an hour in a half to reach the dealership in Hardeeville.When I arrived he told me the other person put a deposit down on the truck.I told him I drove 150 miles and wanted to see the truck.He asked another sales person to help me.She was nice and showed me the truck.The other guy Richard avoided me completely while my trade in was being appraised.He the came over and told me the other guy was there and they made a deal over the phone.I was upset and told him I wanted my truck back and left.Terrible customer service and liars.Will never think of doing business there again. More
by Leah L Swan
Employees Worked With
Richard Freeman
January 26, 2016
My mom could have been killed in this car. These people are Horrible and mean , they are not about customer service at all. My sweet 70 year old mom purchased a new ford car from them and it ha These people are Horrible and mean , they are not about customer service at all. My sweet 70 year old mom purchased a new ford car from them and it has just stopped working completely three times. Once on the highway which is very dangerous. Every time she took it in they said it was fine and to keep driving it. She could have been killed on that highway incident and other people hurt or killed. They still didn't care Steve Cummin's zero customer service skill he had the attitude of screw you not my problem. They have no interest in making this right so we had to hire a lawyer and they are still fighting us. So don't buy a car from these people if you know whats good for you. More
by Brent
Employees Worked With
Steve Cummin
December 26, 2015
Ford Customer Service blames customers for vehicle issues. I went to OC welch after I was instructed by Ford Detroit to go there for my rear sliding window on the 2014 FX2. It was a waste of time since Ford D I went to OC welch after I was instructed by Ford Detroit to go there for my rear sliding window on the 2014 FX2. It was a waste of time since Ford Detroit had said no warranty on the window. JC Lewis had informed Detroit that I had caused the issue defog strip damage. The window was changed a month later under warranty for the sliding window seal being falling out and then damaged by the window. My issue with OC is I had front tires wearing on insides and exhaust leaks at manifolds and slip joints. The exhaust leaks, I was told, are normal on these types of connections. I never had leaks on any of my other vehicles in 40 years. Also, the tire issue was caused by me not keeping tires properly inflated and taking turns too fast. This is a load of BS as inside tire wear is caused by front end alignment. OC said alignment was good and I needed to be more careful with turning and servicing my tires. Ford does not provide cam bolts to allow the alignment to be adjusted. Customer has to pay for the bolt kit. When I picked up the truck window sealant was on bed topper and fender (about a 20 inch strip). 3 hours after that discussion, the truck was traded in for a 2015 GMC Sierra SLT. 3000 miles now ot and no issues with it. The traded in 2014 Ford FX2 crew cab with 15k miles rode rough due to tires that would not stay in balance from date of purchase. This was also normal per JC Lewis and Ford Detroit and I was feeling vibes when there was none. More
by AlGMCNOW
Employees Worked With
Rick
December 05, 2015
by far worst I have ever dealt with The service department at OC Welch Ford is by the far worst I have ever seen. Everyone in there will tell you they are the service manager, and NONE o The service department at OC Welch Ford is by the far worst I have ever seen. Everyone in there will tell you they are the service manager, and NONE of them have a clue to what they are doing. CINDY is the worst to deal with. She is clueless when it comes to customer service skills, and has no idea what she is talking about when it trying to explain what is wrong with your car. Oh and don't ask for the General Manager because apparently he is useless and can't help with anything. I have had to take my car back twice now for the same issue, and when I was told to come pick my car up, it was not parked where I was told it would be, it was hidden around back with the hood left partially open. STAY AWAY FROM THIS DEALER. Please, heed this warning before you let them service your car!! More
by ashdavis25
Employees Worked With
Cinday, Rick (service manager) Mr. Wells (general manager)
August 29, 2015
Service and financing was great..Very Happy! My husband and I came in today in need of a vehicle. Our credit was not the best but these guys were sincere and worked with us. Simply put they wen My husband and I came in today in need of a vehicle. Our credit was not the best but these guys were sincere and worked with us. Simply put they went the extra mile. We walked out today with a hybrid car with very little work. They did it all! It takes a lot to run a reliable, honest dealership to make folks come back, feel worthwhile and suggest them. I would recommend OC Welsh to help out anyone in my family or any friend in need if a vehicle . More
by Abraham01
Employees Worked With
OC Welsh
July 25, 2015
Bait and Switch Agreed to a price test drive and then we are unable to honor our agreed upon price....Salesmen Richard Freeman Sales Manager Chris are unable to live Agreed to a price test drive and then we are unable to honor our agreed upon price....Salesmen Richard Freeman Sales Manager Chris are unable to live up to their word.. Don't trust this dealer More
by rwrappa
Employees Worked With
Richard Freeman & Chris
December 21, 2014
Great. This is the third car we have purchased from OC. The first two were Certified Lincolns. We were pleased enough witht the cars, service and dealershi This is the third car we have purchased from OC. The first two were Certified Lincolns. We were pleased enough witht the cars, service and dealership as a whole to return there for my new Ford Fusion. More
by Lynda81148
Employees Worked With
Mike Williams
