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O'Brien Toyota

Indianapolis, IN

Overview
Reviews
Vehicles
3.9
36 Reviews
Call Dealership (317) 351-7000

2550 N Shadeland Ave

Indianapolis, IN

46219

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Showing 36 reviews

January 21, 2023

All work was done As Agreed. Satisfied with results. Only improvement = having to pay for a rental car. Why? Car was required to be left overnight. With almost $800 worth of work More

by pfsmurphy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terry O'Brien
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Apr 03, 2023 -

O'Brien Toyota responded

pfsmurphy, I'm sorry for the late response; the notification of your review went to an old email address.....Thank you for sharing your experience. I've forwarded your comments to Kyle Bond, General Manager, so he can review. We are always trying to improve and appreciate your feedback. Thank you for your business! Terry O'Brien

December 10, 2022

My second time there and just like the first fast great job and to the point. More

by chico48p1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terry O'Brien
Report | Print
Jan 04, 2023 -

O'Brien Toyota responded

chico48p1, Thank you for your continued business and for trusting us to help you maintain your vehicle! Terry O'Brien

October 17, 2022

I was fine with the oil change they did. But they also replaced my cabin filter & charged $47 to do that. Suggested replacing break pads for $720. Way too high. I declined that. More

by charwetz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pierce
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October 13, 2022

This is our first time buying at this dealership and it was a smooth process from beginning to closing the deal. Scotty was very helpful in organizing and arranging everything needed to complete the deal More

by okirk49
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scotty McLeod. 5 stars, Terry O'Brien
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Apr 03, 2023 -

O'Brien Toyota responded

Oscar and Shiony, I'm sorry for the late response; the notification of your review went to an old email address.....Thank you for your business and your shout out to Scotty! We're glad you were happy with your experience. Terry O'Brien

September 25, 2022

The staff is very friendly and accommodating. They have great communication with you. They do a great job serving our car. More

by BCCushing
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Terry O'Brien
Report | Print
Apr 03, 2023 -

O'Brien Toyota responded

BC, I'm sorry for the late response; the notification of your review went to an old email address......Which is ironic since your review complimented us on our communication! Regardless, thank you for taking the time to post a review and thank you for your business! Terry O'Brien

September 04, 2022

Wes was absolutely fantastic. He got my new Sienna with all my necessary features when no other dealership could. More

by Sienna lover
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wes, Terry O'Brien
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Apr 03, 2023 -

O'Brien Toyota responded

Sienna lover, I'm sorry for the late response; the notification of your review went to an old email address.....Congratulations on your new Sienna! Thank you for sharing your experience working with Wes! We appreciate your business. Terry O'Brien

August 21, 2022

The staff is great across the board and the service was right on track and reasonably priced More

by Ciresijerry
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Terry O'Brien
Report | Print
Apr 03, 2023 -

O'Brien Toyota responded

Jerry, I'm sorry for the late response; the notification of your review went to an old email address......Thank you for rating us five stars! We appreciate you taking the time to post a review and we appreciate your business! Terry O'Brien

March 19, 2022

Scotty helped me buy my new car and he was great! He was straight forward and didn’t ever try to upsell me. It was a good experience overall and I recommend this dealership. More

by Droble
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scotty McLeary
Report | Print
Mar 21, 2022 -

O'Brien Toyota responded

Droble, Thank you for sharing your experience working with Scotty! We appreciate your business and your kind review. Terry O'Brien

May 28, 2021

Had a brief conversation with Mike Raymond absolutely terrible exchange, worse I've had w/ a car dealer although brief. Rude and condescending individual. Not good at rapport building or really even havi More

by JC
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Raymond
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March 06, 2021

Sales person Rich have no intention of selling a vehicle to us. What a waste of time. I think we were judged by how casual we look for the day and as I said please call me back if any additional discounts p More

by Peter Z
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Rich
Report | Print
Apr 15, 2021 -

O'Brien Toyota responded

Peter, I understand you're posting this review on behalf of your father, however when we contacted your father he stated that our staff treated him with respect and honored his time. Although we could not discount the vehicle enough to meet his budget, we have had four conversations with your father in the days after his visit. I'm sorry you were not happy, but the information in this review is inaccurate and not posted by the customer.

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