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O'Brien Toyota

Indianapolis, IN

Overview
Reviews
Vehicles
3.7
36 Reviews
Call Dealership (317) 351-7000

2550 N Shadeland Ave

Indianapolis, IN

46219

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Showing 36 reviews

May 19, 2023

O'Brien Toyota had a car on their lot that fit my needs precisely. The vehicle, a 2014 Prius Two, was in great shape. The salesman went over the features without being pushy. He went above and beyond i More

by Don
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Scotty McLeod, Kyle Bond
Report | Print
May 19, 2023 -

O'Brien Toyota responded

Don, Congratulations on your Prius purchase! We're glad you were happy with your experience and we appreciate your business. Terry O'Brien

May 02, 2023

Took my car in for repair with an appointment. They have my car for six days. Sold me something that I didn’t need. Ended up not fixing the problem I took it in for to begin with, and then told me More

by Gotyafast
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kyle Bond
Report | Print
May 08, 2023 -

O'Brien Toyota responded

We are sorry to hear you had a poor experience with our service team. I was unable to access your information based on the name provided on your review. It is very important to us to use your feedback to improve our processes. My name is Kyle Bond, I'm the general manager. Please reach out to me as I would like to speak with you to find resolution on this matter.

April 30, 2023

This was my first experience with O’Brien Toyota and I was very impressed. They were all friendly and me feel comfortable. Everyone that I worked with was great. Big thanks the my salesman, Wes, for takin More

by Jimmymat85
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kyle Bond
Report | Print
May 01, 2023 -

O'Brien Toyota responded

Jimmy, Thank you for your kind words! We appreciate your business. Terry O'Brien

April 25, 2023

Excelente en todos los sentidos el Vendedodor y la empresa en general fueron muy amables y receptivos More

by marrugoharold
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Salvador departamento de ventas , Kyle Bond
Report | Print
Apr 25, 2023 -

O'Brien Toyota responded

Marrugoharold, Gracias por su amable revisión y por su negocio. Terry O'Brien

April 21, 2023

Waited in a comfortable lounge while waiting for 30,000-mile maintenance. Service has always been timely and excellent. This took much longer than I anticipated. Overall am completely satisfied More

by Arthia D Arthia D Jones
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Bond
Report | Print
Apr 21, 2023 -

O'Brien Toyota responded

Arthia, Thank you for your business and for your review! We take feedback seriously and use it to train our employees and improve our processes. A 30,000 mile service is more comprehensive than your standard 5,000 mile interval, and we want to make sure your vehicle is safe to get you back on the road! I apologize if that wasn't communicated properly and I'm sorry your wait was longer anticipated. We look forward to helping you the next time your vehicle needs maintenance! Terry O'Brien

April 14, 2023

Completed my service in less than 40 minutes while I sat in a comfortable lounge. More

by pcpatterson12
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Ed in service
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Apr 14, 2023 -

O'Brien Toyota responded

PC, Glad we could get you in and back on the road quickly! Thank you for your business. Terry O'Brien

April 02, 2023

Some of the service writers think they hit the lottery when you come in for service, More

by Jerryhhamman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Bond
Report | Print
Apr 02, 2023 -

Jerryhhamman responded

I still have a problem of the alarm going off when I unlock the door and get in. Also the cover for the cabin filter was left on the floor and at 86years old I have to leave it there.

Apr 03, 2023 -

O'Brien Toyota responded

Jerry, I apologize, but we've checked our database and have no record of you visiting the Service Department at O'Brien Toyota. There are a lot of dealerships with similar names and it's easy to get them mixed up. Please verify that your review is intended for "O'Brien Toyota" and not another dealership. Thank you! Terry O'Brien

Apr 03, 2023 -

Jerryhhamman responded

Your service dept is good at covering up. Look up invoice 546686, Meanwhile I am noticing my bank to stop payment because of fraud.

Apr 11, 2023 -

O'Brien Toyota responded

Mr. Woody, I understand you met with Kyle Bond, our General Manager, who explained the reason we couldn't find you in our database was because you posted your review using an internet username Jerryhhamman, while your Service Repair Order is under your real name. I understand he installed a brand new cabin filter at no cost to you, and snapped on the plastic cover left on your floor. Lastly, although your alarm is a non-Toyota aftermarket product, he offered to disconnect part of the system for you. Kyle was under the impression that you were very happy when you left the dealership after addressing your concerns. Please let us know if there's anything further we can do.

Apr 12, 2023 -

Jerryhhamman responded

I did meet with Kyle, All my concerns were addresses, and all my concerns were taken care of to my satisfaction. I thank you for your help. At the present I have no questions and am very happy with the end results. Kyle was very helpful and listened to all my questions. I also thank you for the free cabin filter that was installed by Kyle. I will return for my net scheduled service, thank you.

March 31, 2023

Excellent customer service from start to finish! I’ve had two vehicles serviced at O’Brien. More

by Happy Customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ed, Service Representative, think. Even the Cashier was delightful!
Report | Print
Apr 03, 2023 -

O'Brien Toyota responded

Happy Customer, thank you for your five-star review and for trusting us to service your vehicles. We appreciate your business! Terry O'Brien

February 25, 2023

This is an amazing dealership. I am always treated with respect. When they finish with my service, Il am given a detailed description of the condition of my vehicle More

by Maryann Whitney
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Ramon, Terry O'Brien
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Apr 03, 2023 -

O'Brien Toyota responded

Maryann, Thank you for taking the time to post a review and for sharing your experience. We appreciate your repeated business! Terry O'Brien

February 10, 2023

I’ve been going to them since mid 90’s and service has never changed- very courteous and friendly. They know their stuff and customer service is top of the line! More

by Pinoy kami
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ed Schilling
Report | Print
Apr 03, 2023 -

O'Brien Toyota responded

Pinoy, Thank you so much for your repeated business over the years and for your kind endorsement! We appreciate your business and look forward to serving you the next time your vehicle needs maintenance. Terry O'Brien

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