O'Brien Mitsubishi of Normal

Great Customer Service Great Service Department, they are friendly, do a great job and I love the convenience of pulling the car in when it's raining out! Great Department Great Service Department, they are friendly, do a great job and I love the convenience of pulling the car in when it's raining out! Great Department Great Employees! More

Excellent An incredible car dealership. I love the people in the service department. They are so nice and works with you and answers all my questions. They are An incredible car dealership. I love the people in the service department. They are so nice and works with you and answers all my questions. They are incredible. I’d recommend anyone to go there. More

Excellent Awesome service dept. Always answers all of my questions. Always available when I need them. Parts Dept rocks too. They know what they are doing in th Awesome service dept. Always answers all of my questions. Always available when I need them. Parts Dept rocks too. They know what they are doing in this dealership. More

Service Department The services dept always answer any questions I might ask no matter how insignificant they might be. Area exceptionally clean; car returned in good or The services dept always answer any questions I might ask no matter how insignificant they might be. Area exceptionally clean; car returned in good order. Waiting area pleasant. More

Excellent customer service ; vehicle inspection was thorough and recommendations were thoughtful. The waiting area and restrooms are very clean; coffee was good, also. Thank ; vehicle inspection was thorough and recommendations were thoughtful. The waiting area and restrooms are very clean; coffee was good, also. Thank you. More

Nice sales assosiaye Very nice friendly..Very convincing even though I complained allot I couldn't afford it. The payment kept going up as they were figuring things I was Very nice friendly..Very convincing even though I complained allot I couldn't afford it. The payment kept going up as they were figuring things I was very upset but needed a car..what a mistake worst car I've ever owned More

Great sales team !!!!! When my 8 year old vehicle started breaking down for various reasons off and on for 3 months, I knew it was time to get a reliable vehicle. With so ma When my 8 year old vehicle started breaking down for various reasons off and on for 3 months, I knew it was time to get a reliable vehicle. With so many to chose from, I was hesitant to go to a dealership. From the minute I walked in the door at OBrien Mitsubishi in Normal Illinois, the staff made me feel comfortable and listened to my needs. They found me something that fit my needs as well as my budget. My salesman, Cory Raley was able to get me the vehicle I needed for my unique family situation. In a matter of no time I was driving away in my new vehicle. It’s only been a week now, but I sure do love my 2019 Mitsubishi Outlander. Thanks O’Brien Mitsubishi !!! More

"Exceptional" We we in a terrible car crash--dealing with insurance and banks and such. Jay Miller helped us successfully navigate the path to getting a great new M We we in a terrible car crash--dealing with insurance and banks and such. Jay Miller helped us successfully navigate the path to getting a great new Mitsubishi Mirage G4 after our previous G4 "gave its life" to save ours in the crash. Superior customer service--Superior/Safe automobiles! More

Great experience It was an overall great experience. There was no pressure to buy from the dealership. In fact we got to look at the cars on the lot without anyone com It was an overall great experience. There was no pressure to buy from the dealership. In fact we got to look at the cars on the lot without anyone coming out to hound us which is very refreshing. Salesman Jay Miller really worked with us on the price. He was really working for the customer rather than the dealership. Would buy from him again! More

Highly Recommended! After and extensive internet search, my wife and I went to a number of dealers trying to find the "right" gently used vehicle. Not only did O'Brien ha After and extensive internet search, my wife and I went to a number of dealers trying to find the "right" gently used vehicle. Not only did O'Brien have the cleanest and best priced vehicles available, they offered more on our trade in than all of the other dealerships. If that weren't enough, the salesperson, Jay Miller, was simply amazing. He was extremely knowledgeable and personable. He was a delight to work with and made the experience fun. I'm so glad that we took the time to drive from Champaign to Normal to purchase a vehicle...it was definitely worth the drive! We will be dealing with O'Brien on all our future purchases! More