O'Brien Mitsubishi of Normal

My salesman was very knowledgeable and patient to answer all my questions. I highly recommend him. Overall a great car buying experience. Definitely will recommend him to friends. all my questions. I highly recommend him. Overall a great car buying experience. Definitely will recommend him to friends. More

Great Experience! I've purchased two new vehicles from O'brien (Mirage and Outlander), and I've never been disappointed. Both vehicles have been solid runners. Personne I've purchased two new vehicles from O'brien (Mirage and Outlander), and I've never been disappointed. Both vehicles have been solid runners. Personnel in sales/service depts are friendly and accommodating. Highly recommend Seth in sales (kind, patient, knowledgeable dude). His straightforward, no-nonsense approach was very much appreciated. More

Quick New car purchase Excellent Sales Associates, worked together to make my experience accommodating to my time schedule in between visits through pick up of my new car. Excellent Sales Associates, worked together to make my experience accommodating to my time schedule in between visits through pick up of my new car. Will revisit in future for auto purchases for family. More

Great service and very friendly staff! Great service and very friendly staff. We were in and out in less time than expected. We would recommend Mitsubishi to family and friends to visit t Great service and very friendly staff. We were in and out in less time than expected. We would recommend Mitsubishi to family and friends to visit the dealership. More

They never diappoint We drive nearly an hour to have our car serviced when we could go to a dealership 10 minutes away. (We had a bad experience with a local dealership)). We drive nearly an hour to have our car serviced when we could go to a dealership 10 minutes away. (We had a bad experience with a local dealership)). We have always had great personal, professional and friendly service. They have always gone out of their way for us. If additional work is needed they care for it then. I have never had a bad experience here. Even our salesperson that sold us our cars remembers us and conversations from the past and greets us each time when we are there. More

Always a great experience. The staff is friendly, knowledgeable, and honest. They complete the work and let you know what will be needed in the future. Great Staff and Management in the Service dep knowledgeable, and honest. They complete the work and let you know what will be needed in the future. Great Staff and Management in the Service dept. More

Wrong Diagnosis and Recommended repairs This first paragraph is an update to the original post. The service department contacted me and refunded my service charge for diagnosis. I guess I This first paragraph is an update to the original post. The service department contacted me and refunded my service charge for diagnosis. I guess I should have talked to them first so a lesson learned for me. With there goodwill gesture I will return to them again for service since this was the first time I experienced an issue and sometimes stuff happens. I will return again but will be more willing to ask questions as I proceed. The past good vibes with this service department where zeroed out. I brought my 2008 eclipse in with a battery drain problem and explained some of the current issues. I was asked how many hours did I want to pay for trouble shooting to find the issue. So I said if you can't find it in 2 call me and I will decide based on conversation from there. Well at the two hour charge time I was given an estimate for approximately $625 to fix the problem. One part was for a new part my daughter had just had installed elsewhere 2 weeks earlier. After talking to the service department they then said that part was probably not necessary. So I paid for the 2 hour service fee and the ordering of the remaining parts they recommended .. I left and felt uneasy with the explanation so I checked the internet as to what may cause an overnight drain of the battery and one cause is a bad relay. I swapped relays and found a bad one all within an hour. I bought a relay at a local car parts store and it has been working wonderfully ever since. I came back and cancelled the order for parts that would not have fixed this and I would have paid for additional unnecessary parts and labor. My flawed thinking of taking it to a professional shop gave me a failed diagnosis in twice the time it took me to figure it out on my own. My advice to anyone is to find a shop you trust for work or second opinions because incorrect diagnosed work and unnecessary charges happen more frequently than they should in the car repair industry. More