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O'Brien Mitsubishi of Normal
Normal, IL
413 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 413 reviews
June 19, 2021
This dealership is simply awesome, thanks to Josh the loan officer and Sage Financial officer I was able to walk in trade in my car and come out with a brand new beautiful 2012 Nissan Quest the car Works loan officer and Sage Financial officer I was able to walk in trade in my car and come out with a brand new beautiful 2012 Nissan Quest the car Works wonderful not a thing wrong with it and it handles well. Sage and Josh work diligently with me until the deal was done, one thing I can say is that they really care about their clients and they go above and beyond for them I am so grateful to them and for them, if it had not been for them me and my family would not have have a vehicle that accommodates us all and works perfect. When the time comes I will be going back to them again also I highly recommend these two they are wonderful individuals but together bear Power House. If you are looking for a vehicle and and you need someone that cares and will go above and beyond I highly recommend sage and charge and I highly recommend O'Brien Mitsubishi go expeditiously you may enter in walking but you leave out riding comfortably! More
by Bossldy
Employees Worked With
Jay Miller
April 07, 2021
Jay Miller is the best! Easy and clear communication, always available to answer my questions. Loved the straightforward sales process with staff, also. I won't buy from any another dealership. I love th always available to answer my questions. Loved the straightforward sales process with staff, also. I won't buy from any another dealership. I love the Mitsubishi Outlander Sport - this is the 3rd model I've owned. More
by KJA
Employees Worked With
Billy Sweet, Kate Morris, Jay Miller
March 18, 2021
Had a very good experience when purchasing our used Honda CRV from O’Brien Mitsubishi. Jay Miller was great in all aspects from beginning to the end of our purchase. Bill Sweet went over all paperwork with CRV from O’Brien Mitsubishi. Jay Miller was great in all aspects from beginning to the end of our purchase. Bill Sweet went over all paperwork with us and explained everything in detail. We did find a small glass chip in the lower left of the windshield which we had taken care of. I also noticed that the washer fluid was low so had to add fluid. I would highly recommend O’Brien for your car purchasing needs. More
by jrmotion1
Employees Worked With
Bill Sweet, Jay Miller
March 14, 2021
Took my 2015 Outlander Sport in for routine maintenance and an alignment (pothole) Not only the work completed quickly and efficiently but was less than the price I was originally quoted. I was in and and an alignment (pothole) Not only the work completed quickly and efficiently but was less than the price I was originally quoted. I was in and out in less than an hour. Terrific!! More
by ktydd7
Employees Worked With
Brandon and Janelle in Service Dept
February 14, 2021
O'Brien in Normal has the best customer service:) They are always very pleasant, and welcoming! I've always gotten quick and accurate service! Brennen Hish, was friendly and courteous, I went for a ligh are always very pleasant, and welcoming! I've always gotten quick and accurate service! Brennen Hish, was friendly and courteous, I went for a lightbulb replacement. I was in and out in 10 minutes! They always have my best interest at heart!! Thanks O'brien Mitsubishi in Normal, IL!! More
by Williamsn35
Employees Worked With
Brennen Hish
February 11, 2021
Always friendly helpful services😊. Can get my car in for service as needed. Love the service department at OBrien Mitsubishi. Also have been very pleased with my sales person and the assistance I have recei service as needed. Love the service department at OBrien Mitsubishi. Also have been very pleased with my sales person and the assistance I have received in meeting with others at the dealership. More
by Scheets Patti
Employees Worked With
Jay Miller
January 17, 2021
All good...... I was surprised when we brought our vehicle in for a routine oil change and it was suggested we have our fluids changed, antifreeze, transmission and fuel injection when we just had it vehicle in for a routine oil change and it was suggested we have our fluids changed, antifreeze, transmission and fuel injection when we just had it done 4 months prior. More
by Steve.martinez4
Employees Worked With
Not sure
November 12, 2020
Very pleasant visit. John Gustafson was accommodating and help me through the buying process. I was able to find something that is for me and with no rush help me through the buying process. I was able to find something that is for me and with no rush More
by zajua12
Employees Worked With
John Gustafson
November 04, 2020
O'Brien continues to provide excellent and courteous service. They were quick, it was covered by my service plan, and there is great communication. I also love the free car wash. I will come back every service. They were quick, it was covered by my service plan, and there is great communication. I also love the free car wash. I will come back every time! More
by suespam1
Employees Worked With
Jamie Blevins, Gabrielle Pate, Sara Jamour, Jay Miller
