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O'Brien Mitsubishi of Normal

Normal, IL

5.0
420 Reviews

1601 Fort Jesse Road

Normal, IL

61761

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Showing 420 reviews

March 29, 2022

One of the very best car buying experiences I have had. Jay Miller made the process quick and simple and I couldn’t be happier with my new Outlander. More

by kport925
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jay Miller
Mar 29, 2022 -

O'Brien Mitsubishi of Normal responded

Thank you for the five star review! We are happy that Jay made t he process quick and simple! We appreciate you!

March 28, 2022

Very polite and professional. Made the entire process easy. I would recommend to friends and family. More

by Strebe.christiana
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Rule
Mar 28, 2022 -

O'Brien Mitsubishi of Normal responded

Thank you so much for sharing your experience with us! We apperciate you!

March 28, 2022

Sara is great! She was very friendly and made our car buying process a breeze. We will definitely be back! More

by Anonymous
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Worked with Sara , Jay Miller
Mar 29, 2022 -

O'Brien Mitsubishi of Normal responded

Thank you for the 5 star review! We are glad that you enjoyed working with Sara and that she made the car buying process a breeze! We appreciate you!

March 27, 2022

This is the second new Mirage we bought from Jay Miller, and he works hard to make the purchase experience positive, doing everything from taking walk-around videos of cars he has in stock (we are two hours More

by richardwrowejr
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jay Miller
Mar 28, 2022 -

O'Brien Mitsubishi of Normal responded

Thank you for your feedback and positive recommendation! We are so happy to hear that Jay was able to give 4you such an amazing experience with us! We hope you are enjoying every second of your new vehicle! We apperciate you Richard!

Apr 01, 2022 -

richardwrowejr responded

Having just spoke to Jay on the phone who thoughtfully inquired about any problems we may have experienced during our recent purchase, I wanted to follow up with a few more comments. I should have given Jay and O'Brien solid 10's on all of the Mitsubishi Survey questions, which from where I sit reflects an extremely high assessment of my experience, free of the hyperbole that generally permeates any sales transaction. Our new car purchase was necessitated by an unfortunate accident that totaled our 2020 Mitsubishi. When a customer is dealing with this and other serious personal issues, which I do not care to expand on, at the time of a major purchase, it tends to dampen what is otherwise a very happy and joyous occasion. Any survey taken under duress unrelated to the object of the survey is bound to reflect the customer's current state of mind which creeps into the responses. As I wrote in my previous comment, I appreciate the personal attention, integrity, honesty, and effort on the part of Jay Miller to make this transaction a positive one as we were, and still are, navigating a difficult period. Please pass along to Mitsubishi that I would give Jay solid 10 across the board were I allowed to retake the survey.

March 20, 2022

My name is Joseph Hutton I had the best car salesman ever James Rule best ever so helpful and friendly got me just what I was looking for and at the payment I was looking for everyone there was very nice and More

by Joehutton64
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James rule
Mar 21, 2022 -

O'Brien Mitsubishi of Normal responded

Thank you for the 5 star review, Joseph! We are glad that you were able to work with James and that he found the car and the payment you've been looking for. We appreciate you!

March 15, 2022

Tyler went up over and beyond to get me what I wanted! I called in the morning and by afternoon, I was driving away in my dream car. This company is the best I've ever dealt with. Professional, understand More

by Iamlopez23
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tyler, Jamie Blevins, Jay Miller
Mar 15, 2022 -

O'Brien Mitsubishi of Normal responded

Thank you for the 5 star review! We are happy that Tyler went above and beyond to get you what you wanted! We appreciate you!

March 13, 2022

Awesome experience! Kind and welcoming staff and NOT PUSHY!!! The best car buying experience I’ve ever had! More

by awhcravens9
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler McCarthy
Mar 14, 2022 -

O'Brien Mitsubishi of Normal responded

Thank you for the 5 star review! We appreciate you!

March 13, 2022

Went to O'Brien Mitsubishi yesterday just to test drive. Ended up buying exactly what I wanted in the price range I was looking in. Tyler McCarthy was great to work with. Very friendly and helpful. Got More

by reneea
Recommend Dealer
Yes
Employees Worked With
Tyler McCarthy
Mar 14, 2022 -

O'Brien Mitsubishi of Normal responded

Thank you for the 5 star review! We are glad that Tyler was very friendly and helpful during your experience! We appreciate you!

March 12, 2022

I had a wonderful experience buying an Eclipse Cross. James Rule treated me like any other customer that walked through the door, even tho I am 22 years old. He new exactly what I wanted and even worked More

by Alexpappas223
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Blevins, Gabrielle Pate, Sara Jamour, Jay Miller, DELFA FRANK
Mar 14, 2022 -

O'Brien Mitsubishi of Normal responded

Thank you for the 5 star review! We are glad that you had a good experience with James. We hope you enjoy your Eclipse Cross! We appreciate you!

March 10, 2022

Sara Studer was great to work with. We had our mind set on getting our car sold and she made sure that happened without any hassle. We got exactly what we were hoping for and a great ex More

by Joshlercel
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sara Studer
Mar 11, 2022 -

O'Brien Mitsubishi of Normal responded

Thank you for the 5 star review, Josh! We are glad that you got exactly what you wanted and that Sara gave you a great experience! We appreciate you!

Mar 14, 2022 -

O'Brien Mitsubishi of Normal responded

We are so happy to hear that Sara did such a great job in giving you a great experience with us! Congratulations on selling your vehicle! We apperciate you Josh!

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