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O'Brien Mitsubishi of Normal

Normal, IL

5.0
420 Reviews

1601 Fort Jesse Road

Normal, IL

61761

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Showing 420 reviews

January 22, 2023

James rule was amazing at helping us get into a better vehicle. I definitely recommend him. More

by Churchliz
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James rule
Jan 23, 2023 -

O'Brien Mitsubishi of Normal responded

Thank you for the 5 star review! We are glad that James Rule was amazing at helping you get into a better vehicle! We appreciate you!

January 20, 2023

Very satisfied with the help i received from James Rule. He is a great person very honest and wont lead you astray. I recommend going to see him and making a purchase More

by Hoy1013
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James Rule
Jan 23, 2023 -

O'Brien Mitsubishi of Normal responded

Thank you for the 5 star review! We are glad that James was great to work with! We appreciate you!

January 14, 2023

Had a great and straightforward experience. No upsell attempts, honest discussion and Tyler seemed glad to be helping the entire time. More

by BJ
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tyler
Jan 16, 2023 -

O'Brien Mitsubishi of Normal responded

Thank you for the five star review! We are happy to hear that you had a great and straightforward expereince! We appreciate you!

January 13, 2023

Alex helped us get our family into a safe reliable vehicle. He was very nice and helpful. More

by martindakota080
Recommend Dealer
Yes
Employees Worked With
Alex
Jan 13, 2023 -

O'Brien Mitsubishi of Normal responded

Thank you for the five star review! We are happy to hear that Alex was able to get you and your family into a safe and reliable vehicle! We are glad he was very nice and helpful! We appreciate you!

January 09, 2023

Had a fast easy and smooth experience with Sara Studer in looking for, purchasing, and trading in my vehicle. Looking forward to the next time I get to work with you guys! More

by Rdelagrande
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sara Studer
Jan 10, 2023 -

O'Brien Mitsubishi of Normal responded

Thank you for the five star review! We are happy to hear that you had a fast, easy, and smooth experience with Sara in purchasing and trading in your vehicle! We look forward to seeing you in the future as well! We appreciate you!

December 31, 2022

I can’t rave enough about my fantastic experience here with Sara Studer. She was professional, knowledgeable, and answered all of my questions with astuteness. I felt like she not only listened to my ne More

by Jensen.moon
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Sara Studer
Jan 02, 2023 -

O'Brien Mitsubishi of Normal responded

Thank you for the kind words! We are glad to hear that you had a fantastic experience with Sara! We are happy that she was professional, knowledgeable, and answered all of your questions with astuteness. We are thrilled that she listened to your needs and wants but also she valued you as a person throughout the whole experience! Thank you again for the kind words! We appreciate you!

December 29, 2022

Sara listened to what I was looking for and showed me some great options. She was kind and professional throughout the process and I appreciated her patience with all my questions. I will definitely be b More

by Lubiszewski707
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Sara Studer
Dec 29, 2022 -

O'Brien Mitsubishi of Normal responded

Thank you for the five star review! We are happy to hear that Sara listened to what you were looking for and showed you some great options. We are glad she was kind and professional throughout the process. We look forward to seeing you in the future! We appreciate you!

December 26, 2022

Had a great experience looking for a car with James Rule at O’Brien Mitsubishi. He spent a lot of time trying to find the right car for me. We couldn’t find what I was looking for but, I would definitely hi More

by Jack
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
James Rule, Jay Miller
Dec 26, 2022 -

O'Brien Mitsubishi of Normal responded

Thank you for the kind words! We are happy to hear that you had a great experience looking for a car with James. We are glad that he spent time finding the right car for you. We hope to see in the future! We appreciate you!

December 20, 2022

My experience at O’brien was very satisfactory, great staff, and big thanks to Tyler for everything. Great dealership, 10 out of 10 would recommend. More

by Israel
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tyler mccarthy
Dec 20, 2022 -

O'Brien Mitsubishi of Normal responded

Thank you for the five star review! We are happy to hear that your experience was very satisfactory! Thank you for the recommendation! We appreciate you!

December 20, 2022

Had the worst experience today. Would not deal even $ 50.00 curt was in charge of that. Looking for a deal forget it More

by deanrh
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
James Ruhse
Dec 23, 2022 -

O'Brien Mitsubishi of Normal responded

Dean- I have tried reaching out to you to discuss your review(s). We always do our best to accommodate and entertain all offers. We also, like most dealers, use market based pricing and put our best price on the pre-owned vehicle up front. Your offer was $6,900 off the asking price. We felt like a counter offer would offend you more than letting you know that we have priced the vehicle correctly and that’s what it should sell for. I believe there is some middle ground in all car deals including this one and we are happy to discuss, which is why I have tried to reach out to you multiple times. You have left bad reviews on every site you can because we didn’t reduce our price. All due respect, I’m not sure that’s going to help you get a better price with us or anyone else. If there is any issue, let’s discuss it like gentlemen and try to come to a resolution. I would love the chance to talk to you about your deal. You can reach me at the dealership. 309 454-1222 option 1 for Mitsubishi. Thank you – Steven McCarthy General Manager

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