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O'Brien Honda of Bloomington

Bloomington, IL

4.4
126 Reviews

1602 General Electric Rd

Bloomington, IL

61704

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Showing 126 reviews

June 01, 2022

I picked up the 2022 Honda CRV Touring I had ordered last week. My salesman, Harold, had helped me with the ordering process. He was the best! Patient, readily available, and if not, returned calls in a t More

by Betsy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Harold Streater
Jun 03, 2022 -

O'Brien Honda of Bloomington responded

Thank you for the 5 star review Betsy! We are glad that Harold was patient and made sure to stay in contact regularly during the entire process. We are also glad that you enjoyed his sense of humor and that you felt no pressure! We hope you enjoy your new CR-V! We appreciate you!

March 21, 2022

I was impressed with the clear communication and friendly/helpful attitude of the sales and office staff. I was 2,000 miles away, but felt they wanted to provide personal service. Got a great VW Pas More

by peter
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Couch. Karen Castronova
Mar 22, 2022 -

O'Brien Honda of Bloomington responded

We are so happy to hear that Mike and everyone else here at O'Brien Honda were able to give you a great experience with us! Thank you so much for your feedback and positive recommendation! We apperciate you Peter!

February 24, 2022

Just drove off the lot in my my new used 2021 Tacoma and had the pleasure of working with Harold who made the entire process easy and was extremely personable. My only complaint was that the car I purchased More

by Mack Murphy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Harold, Karen
Feb 25, 2022 -

O'Brien Honda of Bloomington responded

Congratulations on your recent car purchase! We are happy Harold went above and beyond to provide a great experience. Thank you for your recommendation and for giving us a five star rating. Most of all, we want to let you know we appreciate you.

February 21, 2022

Elijah the dealer who helped me find the right car was very knowledgeable and helpful. He made the experience of finding a new car easy and stress free. I had to wait for my car to be shipped and Elijah More

by Tracy N.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elijah Simpson
Feb 21, 2022 -

O'Brien Honda of Bloomington responded

Thank you for your positive feedback and recommendation!We are so happy to hear that Elijah did such a great job in giving you a great experience with us. We apperciate you!

October 30, 2021

Just purchased a vehicle to enjoy my retirement in. My salesman, Matt Couch made the process so easy and enjoyable. Matt and the rest of the O’Brien staff make buying a car simple and fun. Highly recommen More

by Miki2000
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Couch
Nov 03, 2021 -

O'Brien Honda of Bloomington responded

Thank you for your feedback and positive recommendation! We hope you are enjoying every second of you new ride! We are incredibly happy Matt and everyone else at Honda were able to make you car buying experience simple and fun! Congratulations!

September 16, 2021

I bought a really nice Toyota Sienna with very low mileage on it. Terrance worked super hard to get the vehicle at the price I was willing to pay. In the end, O'Brien got the check and my wife drove h More

by Jim
Recommend Dealer
Yes
Employees Worked With
Paul Hepp, Kelly Hipsher
Sep 17, 2021 -

O'Brien Honda of Bloomington responded

Thank you for the 5 star review Jim! We are glad that Terrance worked hard give you a great deal on your new Sienna! We appreciate you!

September 14, 2021

Hate buying cars but this was relatively painless. I selected the car, test drove it and an hour later drove away without any regrets. They provided a fair price for both the trade-in and new car. Ver More

by New Car buyer
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Couch
Sep 15, 2021 -

O'Brien Honda of Bloomington responded

Congratulations on the purchase of you new Vehicle! Thank you for your recommendation, wonderful feedback about your experience and for giving us a five star rating! We appreciate you!

September 09, 2021

Matt Couch was great to deal with. He helped us find the perfect vehicle. Matt was organized and ready for us each time we went to the dealership. He was knowledgeable, polite and helpful. More

by Cstover30
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Couch
Sep 10, 2021 -

O'Brien Honda of Bloomington responded

We're glad to hear Matt did such a great job, giving you a great car buying experience! Thank you so much for your kind words and the five star rating, we couldn't appreciate you more!! Glad it was well worth it! Congratulations on your purchase, and welcome to the O'Brien Auto Team family!☺

August 27, 2021

I went in there along with my friend to purchase car but he didn't listen to us properly. Will never go again there. Very bad at welcoming the customers More

by Jason Burns
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Terrnace Harrel
Aug 30, 2021 -

O'Brien Honda of Bloomington responded

Jason, thanks so much for your feedback. We are sorry you had a poor experience, that certainly is not our goal. We’d like to understand more about your experience so we can make sure it doesn’t happen again. Would you be open to discussing with our General Manager at your convenience? He is aware of this review and it’s very important to us to improve where we fall short. His name is Mike Woolsey and can be reached at 309-663-9591. We don’t have your contact info otherwise we would reach out to you. Thanks in advance!

August 10, 2021

I had the pleasure to work with Matt Couch, he was straight forward and very easy to deal with, had the paperwork and logistics done with a couple hours and I was on my way. Highly recommend working w More

by juwabo15
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Couch
Aug 11, 2021 -

O'Brien Honda of Bloomington responded

Thank you for your recommendation, wonderful feedback and for giving us a five star rating. We appreciate you.