O'Brien Honda of Bloomington

Our salesman Terrance Harrell was knowledgeable and a pleasure to deal with and I would rate him 5 stars. The service area try’s hard but seems to be suffering from a lack of experience in key positions pleasure to deal with and I would rate him 5 stars. The service area try’s hard but seems to be suffering from a lack of experience in key positions and seems to be short handed when it comes to techs. More

We couldn’t have been more pleased with the team that dealt with us. Everyone there was very friendly and helpful. dealt with us. Everyone there was very friendly and helpful. More

Traded cars last month and just wanted to say how helpful and thoughtful our salesperson was and everyone else that helped us set up the paperwork. Thanks, everyone! and thoughtful our salesperson was and everyone else that helped us set up the paperwork. Thanks, everyone! More

Matt Couch and the rest of the team did a great job. Vehicle purchasing process was straightforward and the dealer fluff wasn't forced. Vehicle purchasing process was straightforward and the dealer fluff wasn't forced. More

My car was not able to be functional til October 8th the team at honda was very understanding. One person caught my attention, and that is Terrance Harrell. When he and I were talking, and he found out I ha team at honda was very understanding. One person caught my attention, and that is Terrance Harrell. When he and I were talking, and he found out I have no car I have to wait 30 minutes to 45 minutes just to get a ride. He volunteered and dropped me off at his apartment. I am very thankful and cannot thank him enough for what he did. More

NEVER service anything here. Their tactics should be criminal. I tried to get a key fixed here. They said they couldn't get the key they made to fit. It would two hours to wor Their tactics should be criminal. I tried to get a key fixed here. They said they couldn't get the key they made to fit. It would two hours to work in it and if it didn't fit, I would have to get a new ignition. I took the key they made to a lock company, they sprayed wd40 in the ignition and it worked. I paid the lock company $80 to program, not $360 for 2 hours work, not to mention a what a new ignition would have cost. Will NEVER return to any O'Brian dealership. More

After a terrible experience with Carvana, I am so happy with not only the vehicle I received, but also the outstanding service I was provided by Matt Couch at O’Brien Honda. We reserved an Accord schedule with not only the vehicle I received, but also the outstanding service I was provided by Matt Couch at O’Brien Honda. We reserved an Accord scheduled for production a couple months out and Matt kept us updated weekly with friendly messages and personalized videos to let us know everything was on track. I was impressed by his willingness to go above and beyond before, during and even after the sale to make sure I was 100% satisfied. The car is perfect and so was the experience. Thanks so much for getting my family and I back in a Honda. More

I picked up the 2022 Honda CRV Touring I had ordered last week. My salesman, Harold, had helped me with the ordering process. He was the best! Patient, readily available, and if not, returned calls in a t week. My salesman, Harold, had helped me with the ordering process. He was the best! Patient, readily available, and if not, returned calls in a timely manner. He showed me many of the extras that came with this car, and answered questions KNOW I had asked before with patience and a sense of humor. There was never any feeling of pressure from him. He was just glad to help. And I LOVE this car! I was worried at first about all the new things, but Harold encouraged me to just take my time and enjoy it. Getting a new car was never as easy as this. More

I was impressed with the clear communication and friendly/helpful attitude of the sales and office staff. I was 2,000 miles away, but felt they wanted to provide personal service. Got a great VW Pas friendly/helpful attitude of the sales and office staff. I was 2,000 miles away, but felt they wanted to provide personal service. Got a great VW Passat (Ltd.Ed.) More

Just drove off the lot in my my new used 2021 Tacoma and had the pleasure of working with Harold who made the entire process easy and was extremely personable. My only complaint was that the car I purchased had the pleasure of working with Harold who made the entire process easy and was extremely personable. My only complaint was that the car I purchased was given to me with only a 1/4 tank of gas. It was explained to me that they do not fill up used cars and only brand new ones and Harold went out of his way to give me $10 for gas. This was not necessary at all but just goes to show how must he cares for his customers. 10/10 would recommend! More