O'Brien Ford Shelbyville

Super friendly atmosphere and my salesman was great, kept in touch the entire time the truck was in order. Made all the paperwork super easy will be a lifetime customer. in touch the entire time the truck was in order. Made all the paperwork super easy will be a lifetime customer. More

Great experience and absolutely love my new vehicle. Pricing is great and they are willing to help out as much as possible! Pricing is great and they are willing to help out as much as possible! More

Everyone was more than helpful, the buying experience was as simple and easy as it could get. I would highly recommend O’Brien ford to people to purchase there next vehicle. as simple and easy as it could get. I would highly recommend O’Brien ford to people to purchase there next vehicle. More

Was lied to, was told truck had no problems at all. Told oil was changed and was not showed 8% remaining and the salesman just reset indicator. Check engine light was on kept for 3 hours while doing pa Told oil was changed and was not showed 8% remaining and the salesman just reset indicator. Check engine light was on kept for 3 hours while doing paperwork and was told it needed gas, (lie). Paper in window says it had 2000 mile limited warranty but they took it out the truck when resetting computer and now they can't tell me whats covered by the warranty because 2 days after having it my mechanic says the sway bar bushings and sway bar links needed to be replaced. My advice to buyers would be to bring your own mechanic and not trust a word they say. They was friendly and all but obvious now they will say anything to get a sale. More

Excellent customer service and great communication! Follow up calls to make sure everything was still good! Follow up calls to make sure everything was still good! More

The make and model I wanted was on lot. Quickly allowed test drive. Salesman was knowledgeable. Trade in values were a little low. Dealership well maintained. test drive. Salesman was knowledgeable. Trade in values were a little low. Dealership well maintained. More

Very friendly staff and easy to work with. No pressure. They found the truck I was looking for and I drove it off the lot the next day! It was in pristine condition and looked like a brand new vehicle fo They found the truck I was looking for and I drove it off the lot the next day! It was in pristine condition and looked like a brand new vehicle for a 2015 model! More

Friendly staff and great customer service. I never once felt intimidated or pressured. Todd and Jorge as well as the rest of the team were great to work with. I will buy from O'Brien Ford again. felt intimidated or pressured. Todd and Jorge as well as the rest of the team were great to work with. I will buy from O'Brien Ford again. More

Friendly Staff. Salesman doesn’t pressure you into buying anything he listens to what you want. Our salesman Chase Moore sold our family 3 vehicles and if we still have questions about one of them we can sti anything he listens to what you want. Our salesman Chase Moore sold our family 3 vehicles and if we still have questions about one of them we can still contact him and he will still go out of his way to get the information. That makes a difference between dealerships! We don’t just consider Chase as a salesman we consider him as a friend ❤️ More

I dealt with Chuck when looking for a used car. He was nice and helpful. I called before I came and they had the car ready for me to drive. nice and helpful. I called before I came and they had the car ready for me to drive. More