Nyle Maxwell Chrysler Dodge Jeep Ram of Austin

I had always been told and from experience in the past had known that dealers were ridiculously priced for parts. My past experience confirmed this and the customer experiences were often unpleasant. They had known that dealers were ridiculously priced for parts. My past experience confirmed this and the customer experiences were often unpleasant. They were unpleasant because the parts employees were often gruff and unknowledgeable. My most recent experience was a 180. My vehicle was stuck on a rack and I could not locate a part from a salvage yard and I dreaded going to the dealer. To my surprise, the part was much more than it would have been at the junkyard, Kent was incredibly professional/friendly/knowledgeable, and he made sure I got my part the very next day on order. The dealer has gone above and beyond to ensure a great customer service with reasonably priced parts and great customer service. In my book, that deserves recognition. Thanks Nyle Dodge and THANK YOU KENT!!!! I will definitely not be worried about doing business with them in the future. More

After several horrible serive department experiences at South Point Dodge in South Austin we researched Nyle Maxwell Dodge and decided to try our luck and drive 45 mintues up North to this location. Much t South Point Dodge in South Austin we researched Nyle Maxwell Dodge and decided to try our luck and drive 45 mintues up North to this location. Much to my surprise Eric Hernandez, our service associate, greeted us by name and was extremely helpful figuring out what was wrong with our 2500 Mega Cab. We had issues with our Turbo for four mounts causing us to not be able to drive over 25-30 MPH on the highway and basically live in rental cars. Our previous dealership, South Pount Dodge, was not only unaccomodatiing, they didnt value our business nor could they remember our names after we had been customes of theirs for four years! After four visits to their service center they "weren't able to help us". After only one afternoon with Eric and his service specialists at Nyle Maxwell Dodge, they were able to diagnosis the problem and relay to me exactly what happened, how they were going to fix the problem and an ETA of when the truck should be ready. Now thats customer service!! We were afraid we were going to have to sell our truck and now it runs better than ever! Nyle Maxwell Dodge has not only gained our service business but when it comes time for purchasing a new vehicle we will be making that purchase with them! Did I mention I met the GM and he couldn't have been more gracious? I've left two voice mails for the South Pount Dodge dealerships GM as well as numerous emails and I still have yet to been contacted back. It's hard to find excellent service and Nyle Maxwell was beyond excellent!! We will be back. Thank you Thank you Thank you!!! More

This dealership is awful and entirely too over priced. I went in at 11:30 to get an oil change and ask them to check out my check engine light and they told me they'd call when it was ready. 3 o clock rolls went in at 11:30 to get an oil change and ask them to check out my check engine light and they told me they'd call when it was ready. 3 o clock rolls around and I got no phone call so I decided to call myself. The lady answered and told me they had just gotten to my car and would know within the hour. So I waited that hour, and nothing. I waited another hour and finally decided to call them again. No one answered! Finally 5:30 rolls around and they return my phone call telling me they found what was wrong. A coolant housing leak to which I was going to need replaced. It was gonna be $600. She told me she understood if I needed to think about it because it was a large sum of cash and said I could leave my car there over night(how sweet right?) But it was probably because it was now 20 minutes until closing time. I told them I'd pick it up first thing in the morning and I did just that. Once she was showing me paper work to check out she told me they didn't even change my oil, which is the main reason I went in there. Paid $99 to get them to diagnose my car and went else where. That $600 job they were gonna charge me for I got done for $300 right down the road. More