Nyle Maxwell Chrysler Dodge Jeep Ram of Austin

Jacob was the person who assisted me with my recall work on my Ram truck. I was in and out within minutes. He explained all the details of the recalls on my vehicle answered all my questions and I was able on my Ram truck. I was in and out within minutes. He explained all the details of the recalls on my vehicle answered all my questions and I was able to talk him into a car wash. Jacob explained that a car wash wasn’t normal practice but he would take care of it for me. I was notified promptly when my truck was ready. Jacob greeted me at the door and promptly escorted me to my vehicle. The car wash was icing on the cake. I’ll be back for all my vehicle needs and I’ll be asking for Jacob. P S i think you should consider giving the car was to all service customers it sure put a smile on my face. Thanks Jacob. More

I don’t know about the dealership but Cris, in customer service was above excellent. service was above excellent. More

Close to the worst experience, I often trade, and it would not be with Nyle Maxwell going forward. After telling me I could complete the trade and purchase of a new vehicle with current documents, they would not be with Nyle Maxwell going forward. After telling me I could complete the trade and purchase of a new vehicle with current documents, they changed their mind after the rude finance manager discovered I did not want an extended warranty and tire and wheel replacement package. They made me wait an additional 3 weeks. I had no other choice but to wait for these people because the Navy Federal check was written to them. Desk managers lack tact and people skills. The sales representative only replied to calls and texts when he was sure the sale was going through, full of excuses and complained that his time off was more important, like my sale was not. The GM was full of excuses and allowed the comptroller to run the show, spineless. When I asked him for a business card, he gave me a desk sales assistant card, classless. Maybe that is why they closed and sold their Nyle Maxwell dealership down here in Castroville. More

Erratic history with this dealer. That said, my most recent experience was good. Mindy, in service, was excellent. That said, my most recent experience was good. Mindy, in service, was excellent. More

On March 31st, we took our car in to the dealership for a recall as well as a system update for the radio. I was told it would cost $220 to diagnose the issue and update the system. On the second day, I rece recall as well as a system update for the radio. I was told it would cost $220 to diagnose the issue and update the system. On the second day, I received a text from them stating the radio is damaged and will not update. Then quoted me an estimate of $1,200 to repair and fix the “damaged” unit. On the 3rd day I went to pick up my car, I kindly declined the repair and paid $110 for the service fees done. Fast forward to the next day, my son who is tech savvy was able to download, update and install the new software for the radio and got it back in perfect working order with no issues whatsoever, all from the comfort of his own home. After everything was updated fixed, we drove back out to the dealership and showed them the work was done and requested to speak with a manager, and was told no one was there. We went back again the next day and spoke with Victoria Gonzalez who is supposedly the manager, addressed my issue of being lied to, charged service fees work that was ever done, and for giving me an outrageous estimate to fix something that was not damaged in the way they explained. When I requested my money to be refunded back, she refused and gave me a sad excuse to why we were charged what we were charged, one of them being “the radio was taken out for 3 days.” Which mind you, my son was able to install and fix the problem in a matter of 10 minutes without having the radio taken out. If you value your time and hard earned money, please take your money and time somewhere else. This company does not value its customers or its reputation, they are only out for themselves and their pockets. Even with all the proof and common sense, they’ll still treat you like your stupid. Just look at the amount of bad reviews they have, I wish I would’ve from the start. More

I brought my 2021 Jeep Wrangler Rubicon eco-diesel in for a warranty issue and some maintenance work. They did a great job communicating with me and taking care of my Jeep. a warranty issue and some maintenance work. They did a great job communicating with me and taking care of my Jeep. More

My service advisor, Jim is thorough and most importantly, he is honest. I’ve been going to this service department for several years because I trust them to do the right thing. Now, I take my Ford to be serv he is honest. I’ve been going to this service department for several years because I trust them to do the right thing. Now, I take my Ford to be serviced here. More