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Nutley Kia

Nutley, NJ

4.9
2,502 Reviews

66 Washington Avenue

Nutley, NJ

07110

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Showing 2,502 reviews

September 10, 2021

My second time here and I got the same great experience as the first. They treat you like family here and they give you a fair deal. Nick was great to work with and got me into the last stinger on the lot More

by 360pav
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony DeNivo Sr., Nicholas Lima, Anne Russomano
Sep 13, 2021 -

Nutley Kia responded

360pav Thank you for "the Great" and for "the Family" . We appreciate our business AGAIN!! Please drive safely. Anne and Jim Russomano, Owners Nutley Auto

September 10, 2021

Best experience with a car dealership ever! I’ve been buying and leasing cars for 40 years and never have I engaged with a group, particularly Ulises, that was so upfront, honest, accommodating and deter More

by michael
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony DeNivo Sr., Theresa Granata, Ulises Contreras
Sep 13, 2021 -

Nutley Kia responded

Michael Congratulations and thank you for your business. Our goal is to be different than most and we appreciate your thoughts after 40 years of purchasing/leasing vehicles. Be well and drive safely !! Anne and Jim Russomano, Owners Nutley Auto

September 10, 2021

Initially I was happy with my purchase of a used 2013 Kia Soul. However, four months later my assessment of this dealership could not be worse. The car that purchase on March 4 2021 worked well for a few m More

by szwerg1946
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris Chin - rating poor, Anne Russomano
Sep 13, 2021 -

Nutley Kia responded

szwerg I appreciate the opportunity to speak with you on Saturday. Unfortunately you have been fed inaccurate information from the 3rd parties who towed and diagnosed your vehicle before having it towed to our shop. Out of respect for your privacy I will not geting into details publicaly . We will do what we can to work with you through this situation with you but unfortunately the issue with your vehicle is significantly and likely not covered under warranty. On top of that we are dealing with significant staffing and parts shortages - an imperfect storm. Regards, Jim Russomano, Owner Nutley Auto

September 09, 2021

Chris was great! All the financial details for Kia Forte were worked out before we even came to test drive the vehicle. Honest, professional and caring staff. We will definitely refer Chris and Nutley Kia More

by Tracy S.
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Martino
Sep 09, 2021 -

Nutley Kia responded

Tracy Thank you for working so well with Chris and thank you for your feedback. Enjoy your new Nutley Auto Preowned and please drive safely!! Anne and Jim Russomano, Owners Nutley Auto

September 07, 2021

Ulises was great as he guided us through the process which entailed leaving a deposit and waiting for the exact Telluride we wanted. With the "chip shortage" he gave us an accurate timeline of when thin More

by Aris A.
Quality Of Work
Price
Recommend Dealer
Yes
Employees Worked With
Ulises Contreras
Sep 09, 2021 -

Nutley Kia responded

Aris Ulises is great -- we are thrilled to have him on out team. Congratulations and love your new Telluride!!! Anne and Jim Russomano, Owners Nutley Auto

September 04, 2021

Very friendly service! I worked with Ulises on the car that I wanted and he was very informative. Very happy to get the call my special order telluride came in earlier than I thought with the covid delays More

by JBT81
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony DeNivo Sr., Ulises Contreras
Sep 09, 2021 -

Nutley Kia responded

JBT81 Telluride is a spectacular vehicel -- enjoy and be safe! Anne and Jim Russomano, Owners Nutley Auto

September 03, 2021

Had a great experience at Nutley Kia. This is the second car we've gotten here and I am loving my new Sportage. The staff is helpful, friendly and not pushy like most car salesmen can tend to be. Thank you More

by L.amato87
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony DeNivo Sr., Ulises Contreras
Sep 09, 2021 -

Nutley Kia responded

L Thank you AGAIN!! Love your new Sportage. We appreciate your woking so well with our Team. Please drive safely. Anne and Jim Russomano, Owners Nutley Auto

August 31, 2021

My review is based only on my online interactions with a sales rep. The sales rep refused to negotiate via email or give any breakdown of price (e.g. APR, lease payments, etc.). I found this very surprising More

by leo
Quality Of Work
Recommend Dealer
No
Employees Worked With
Theresa Granata
Sep 01, 2021 -

Nutley Kia responded

Leo: Due to the way we operate -- which is VERY different than most dealerships - we have few complaints in general and NEVER a complaint about Theresa in her 2.5 years with us. Our online department quotes customers all day long and they are very good at what they do. We do have a process that works well for our customers. I am sorry you found our process unacceptable but we have no desire to operate like other dealerships. I wish you the best in your search. Regards, Jim Russomano, Owner

Sep 01, 2021 -

leo responded

Jim, Thanks for the reply. I still don't understand exactly the way in which your dealership operates. Other than being given an MSRP, the sales rep refused to give me any further information about pricing, payments, etc. I did notice that your dealership is highly rated, which is the reason I decided to try and get some clarification. Could you please elaborate on the process of your dealership? Why must I come in person to get further information? I have already dealt with one dealership that requested I come in person, only to apply the regular sales & pressure tactics to try and get me to buy in unfavorable conditions. How could I trust that your dealership is any different? Again thank you for the reply. Best, Leo

Sep 02, 2021 -

Nutley Kia responded

Leo: Not much to say that has not already been said. We have 5 new vehicles on our property and 4 are sold. We do have a nice selection of pre-owned vehicles to choose from. There's not much to haggle about in this current climate. We are in a seller's market (for now) but we never use that as a reason to mistreat people. We inform people of inventory availability online and invite them in to review the options they have - buy from limited stock, from a factory inbound unit list, or build and place a custom order. Anybody can quote payments online -- and most will lowball you to get you to come in. What differentiates us from other dealerships is the manner in which we treat people and there in no dealership that does it better than us. The relationships and trust we develop are mutual and in person. The treatment you received at another dealership is not a surprise -- we hear about the same from many many customers who visit our showroom, trust our staff and buy as a result. If we have failed to earn an opportunity to work with you in our showroom I apologize. Respectfully, we will continue to operate our business the way we have been because it works very well for the customers who buy from us. Jim Russomano

August 30, 2021

Andre and the whole team at Nutley Kia made my leasing experience perfect. They all came through with a great deal and straight professionalism. Totally 100% recommend them for whatever your looking for. More

by Michellecaruso27
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre Velez
Sep 01, 2021 -

Nutley Kia responded

Michelle Congratulations on your new Nutley Auto Kia lease. Thank you for the "perfect" - that is certainly our goal. Please drive safely !! Anne and Jim Russomano, Owners Nutley Auto

August 28, 2021

Everything was an easy and straightforward process. Ulises’ direction had everything set up and ready to go. No drawbacks to working with him and Nutley Kia. More

by zmaikisch
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Theresa Granata, Ulises Contreras
Aug 29, 2021 -

Nutley Kia responded

zmaikisch We appreciate your business. Thank you for working so well with Ulises. Drive safely. Anne and Jim Russomano, Owners Nutley Auto

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