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Nutley Kia

Nutley, NJ

4.9
2,502 Reviews

66 Washington Avenue

Nutley, NJ

07110

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Showing 2,502 reviews

August 01, 2023

DO NOT BUY FROM HERE. BAD SERVICE AND WAS SOLD A BAD CAR. If I could leave ZERO stars I would. We purchased a used car from them in May and immediately called them about a More

by TANYA MARIONE
Recommend Dealer
No
Employees Worked With
Chris Martino
Aug 01, 2023 -

Nutley Kia responded

Tanya Considering you were not here at the dealership for the conversation between the buyer, our service manager and myself your comments are disappointing, and completely inaccurate. We recommended to not replace the brakes because they are measuring well within safety standards and are operating according to specifications. As a result, the brakes have not been replaced and there were no charges. Sadly, we live in a new world where some can hide behind a computer and post inaccurate information for reasons I will never understand. Jim Russomano, Owner Nutley Auto

Aug 01, 2023 -

TANYA MARIONE responded

I called twice, and was on the phone with her. She was intimated and not able to properly defend herself. You took advantage of my wife not knowing enough and let her leave your dealership with bad breaks. Then you came to her and threatened to "handle" this review. Sadly, we live in a world where a business does not value customer safety or standing behind their purchase/service - and seems fine taking advantage of a customer who is also a woman. That's on you. Not me. You should be more concerned with that than attacking me personally online. Feel free to give me a call. I already called earlier and was happy to speak to you then.

Aug 01, 2023 -

Nutley Kia responded

Tanya This is completely untrue - no intimidation from Nutley Kia. We will lean into the pride we take in our business and how we operate. The 3800 reviews posted about our dealership tell the story. We are not perfect but NEVER have mislead nor put a customer in a dangerous situation.

Aug 01, 2023 -

TANYA MARIONE responded

I think continuing to tell my wife that breaks that are down to 5 mm from the 6mm is less than 5,000 miles also tells the truth. Telling her that her experience of very slow responding breaks is not a "safety" issue is more telling than you actually making sure the car was safe. That isnt about perfection. That's about being responsible. Don't worry, we will now pay to have someone we trust take our safety and our family's safety seriously. Once again. Feel free to call.

July 31, 2023

Chris was very helpful and attentive. Would definitely recommend him to any other potential kia customers. More

by staterka
Recommend Dealer
Yes
Employees Worked With
Kyle Brown, Chris Martino, Matthew Beyer
Aug 01, 2023 -

Nutley Kia responded

Chris Thank you for your business and for any recommendations. We look forward to seeing you again Please drive safely. Anne and Jim Russomano, Owners Nutley Auto

July 31, 2023

Had a great experience with Chris and his team at Nutley Kia. Chris was super helpful with helping us get set up with our new car! More

by kluceyobrien
Recommend Dealer
Yes
Employees Worked With
Kyle Brown, Chris Martino
Aug 01, 2023 -

Nutley Kia responded

Klucey Thank you for working so well with Chris. He is always super helpful, and we thank you for recognizing that. Love your new Nutley Auto Kia and drive safely. Anne and Jim Russomano, Owners Nutley Auto

July 30, 2023

Nutley Kia was a please to work with from start to finish. Highly Recommended for their quality service and customer care. More

by Kirstenmisiunas
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kyle Brown, Tony DeNivo Sr., Theresa Granata, Michael DiPaolo
Aug 09, 2023 -

Nutley Kia responded

Kirsten: Thank you for trusting us with the purchase of you new Nutley Auto Preowned vehicle. We appreciate your business, Please drive safely. Anne and Jim Russomano, Owners Nutley Auto

July 30, 2023

I had a great customer service experience at Nutley Auto. I previously went to other car dealerships and I was turned off by their service. But the team of Nutley Auto Kia are the best. Mitch was very patien More

by sharon.patulot
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tony DeNivo Sr., Mitchell Goldblatt, Matthew Beyer
Aug 01, 2023 -

Nutley Kia responded

Sharon Sorry you had to experience other dealerships. It's different hear and we are very proud of that. Congratulations and drive safely. Anne and Jim Russomano, Owners Nutley Auto

July 27, 2023

We had a great experience at Kia with Chris he made everything easy ..thank you so much More

by Mlorenz
Recommend Dealer
Yes
Employees Worked With
Chris Martino, Theresa Granata
Aug 01, 2023 -

Nutley Kia responded

M THANK YOU so much. We are thankful for your business. Please drive safely. Anne and Jim Russomano, Owners Nutley Auto

July 26, 2023

My first car experience: this was my first experience leasing a car. Ulises Contreras my salesperson made the leasing car process very easy for me. He was very attentive of my budget and my needs, he als More

by María E Bisono
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tony DeNivo Sr., Ulises Contreras
Aug 01, 2023 -

Nutley Kia responded

Maria We are all about being transparent and making the experience at Nutley Auto Kia as pleasant as can be. Please love your new Kia and drive safely. Anne and Jim Russomano, Owners Nutley Auto

July 25, 2023

I couldn’t have asked for a better experience. Maria is a warm and kind person, takes her time and explains everything. Maria is very knowledgeable about her inventory and carrys herself very well More

by micchelj
Recommend Dealer
Yes
Employees Worked With
Maria Heredia Disla
Aug 01, 2023 -

Nutley Kia responded

Jo-Ann Thank you. We are thrilled to have Maria on our team. Please enjoy your new Nutley Auto Kia and drive safely. Anne and Jim Russomano, Owners Nutley Auto

July 25, 2023

Was great dealing with the entire team at Nutley Kia in all departments. Would highly recommend! More

by altersbejawedding
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tony DeNivo Sr., Mitchell Goldblatt, Matthew Beyer
Jul 26, 2023 -

Nutley Kia responded

A Thank you for your business and thank you for your feedback. Please enjoy and drive safely. Anne and Jim Russomano, Owners Nutley Auto.

July 24, 2023

My mom and I didn’t know what to do with our lease coming to an end but Maria was FANTASTIC explaining all the different options. We decided to buy it out, she was very thorough throughout the whole process. More

by kkhaug300
Recommend Dealer
Yes
Employees Worked With
Maria Heredia Disla
Jul 24, 2023 -

Nutley Kia responded

KK Thank you for the FANTASTIC and for your feedback. Safe driving. Anne and Jim Russomano, Owners Nutley Auto

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