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Nucar Volkswagen of Norwood - Service Center
Norwood, MA
263 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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263 Reviews of Nucar Volkswagen of Norwood - Service Center
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June 15, 2023
PSA for anyone who has had work done at Nucar VW service center in the last two months or is planning in the future. Four days after standard service the brakes in my VW Golf failed (completely) - luckily I center in the last two months or is planning in the future. Four days after standard service the brakes in my VW Golf failed (completely) - luckily I was driving on an empty road at the time and didn't hit anyone. After getting my car towed to another service shop we found a wrench that had been left in after changing the brake fluid. I took the vehicle back to let the service department know. As you can expect at the time I was told this "never should have happened" and the shop would do everything they could to "make this right" including refund on the service. Two months later nothing but a run around and empty promises. Please do yourself a favor if you recently had work done here - have someone independent check it out; they clearly have low standards / no shame in leaving a car in a state that could have killed my entire family. More
by spf211
Employees Worked With
Chris Langdon
May 27, 2022
Very pleasant interaction with the Volkswagen employee. I was regularly updated and, most importantly, offered a ride to and back from the office, I was regularly updated and, most importantly, offered a ride to and back from the office, More
by Henning
Employees Worked With
Lisa Turenne
May 06, 2022
Terrible experience on all fronts. Brought in my car for a very simple job, advisor barely communicated with me through the whole process. A couple hour job turned into them having my Brought in my car for a very simple job, advisor barely communicated with me through the whole process. A couple hour job turned into them having my vehicle for an entire week. The cherry on top is they don’t provide ANY form of alternative transportation or even offer to help find some. Inquired about a loaner vehicle three times, advisor did not answer any time. Upon receiving my car, the technician left used rags in the cupholders. Just a horribly run dealership. Will NOT be returning. More
by jt617
Employees Worked With
Annmarie Mulaney
April 15, 2022
The cashier was so rude whatever her name was. Didn’t greet/smile…didn’t thank. Not sure if that’s how she behaves with colored people. Didn’t greet/smile…didn’t thank. Not sure if that’s how she behaves with colored people. More
by Kiran_thogaru
Employees Worked With
Lisa Turenne
February 15, 2022
Absolutely excellent service department and staff! Polite and professional.everything was done as requested. Car was ready when promised and immaculate Thank you Polite and professional.everything was done as requested. Car was ready when promised and immaculate Thank you More
by mikeostmansr
Employees Worked With
Lisa Turenne
February 10, 2022
I gave them 4 stars only because I asked them to rotate my tires and said yes, but they did not. I noticed it when I got home. Too far to drive back. my tires and said yes, but they did not. I noticed it when I got home. Too far to drive back. More
by Anson617
Employees Worked With
Lisa Turenne
January 26, 2022
Wasn’t offered a discount. Person doing discount was mad had to do paper work over. No loaner car!! Wouldn’t let me use another coupon. Spent a lot of money had to do paper work over. No loaner car!! Wouldn’t let me use another coupon. Spent a lot of money More
by Pauldee1260
Employees Worked With
Lisa Turenne
