Nucar Volkswagen of Norwood - Service Center

Excellent service The service rendered has always been of high quality, proficient and timely. I like very much the complete evaluation conducted of all systems to ensu The service rendered has always been of high quality, proficient and timely. I like very much the complete evaluation conducted of all systems to ensure all's well. More

Diagnosis of clutch Both Service managers, Johnathan and Dave were excellent in explaining just what was needed for diagnosis and repair of clutch problem, as well as cle Both Service managers, Johnathan and Dave were excellent in explaining just what was needed for diagnosis and repair of clutch problem, as well as clearly explaining all option. And they were very attentive to all my questions in a most professional way. Overall, I'm very satisfied. More

had slow leak in tire and wanted to check car for winter Everyone there is very helpful, pleasant and they listen to you without interrupting. they take their time explaining what the will do and they also k Everyone there is very helpful, pleasant and they listen to you without interrupting. they take their time explaining what the will do and they also keep you informed as you wait. Found out tire only had a nail that was repaired; other tire with small slice was not a problem; had oil changed before the winter and all else ok! AND they clean your car. overall left with smaller cost than expected and comforted to know car is ready for the winter! nice waiting room too.:) More

Technology support with Jamahl Lewis My salesman said I had the best in Jamahl for a lesson on my new VW Beetle latest technology AND I did!! Jamahl answered all my questions with ease an My salesman said I had the best in Jamahl for a lesson on my new VW Beetle latest technology AND I did!! Jamahl answered all my questions with ease and helped me figure out and set everything to personalize my new Beetle to my individual needs. I left feeling great about my new car. Most important was knowing that if I had more questions I could certainly call or email. This kind of attention to the details and customer needs is the reason I keep coming back to VW Gallery! Thanks Jamahl and Tony. More

Customer friendly The service and attention to follow up is top notch.They make you feel like a valued customerYulissa is an asset to your dealership will definitely go The service and attention to follow up is top notch.They make you feel like a valued customerYulissa is an asset to your dealership will definitely go back More

Yulissa was outstanding! I have had VW's since 1997. I just bought my 2010 Passat Wagon off of lease. My car started to shake on 128 S-my check engine light went on as well I have had VW's since 1997. I just bought my 2010 Passat Wagon off of lease. My car started to shake on 128 S-my check engine light went on as well as the EPC code. I pulled over but decided on the spot to head the VW Gallery as I was an exit away. Once I got off the highway, my car would not accelerate and I was towed in. I called Yulissa to give her heads up my car was come in about 15 minutes. She was responsive, cool headed, and super supportive. I never felt like the Gallery was too busy to take me. They worked on it immediately. She researched that I most of the issue was covered under my extended warranty. Communication was great. I felt like I brought my car in to be detailed vs the anxiety and worry of how catastrophic the repair could be. This was a wonderful experience. More

Feeling Confident With all the driving I do as a single women, I like to know that my car has been given the once over checking all fluids, tires, brakes, etc. Since I With all the driving I do as a single women, I like to know that my car has been given the once over checking all fluids, tires, brakes, etc. Since I purchased my car at Volkswagen Gallery 7 years ago, I have been impressed with the professionalism of the staff and trust their advice. My concern going forward is not having a comp car during my service. When this was not offered anymore, I cried!!! The stress of having to drive from Hopkinton and find someone to pick me up has been a huge nightmare!!! That service not only gave me transportation but possible trade in options to consider. More

Best VW Dealer ! Service at this Dealership is outstanding. Yulissa is very knowledgeable, expert in her field. VW Gallery is tops in my book for VW Service/Sales. Service at this Dealership is outstanding. Yulissa is very knowledgeable, expert in her field. VW Gallery is tops in my book for VW Service/Sales. Would not recommend any other place to have your VW serviced. More

Yulissa on this service center she is the Best very friendly and ready to help she made me feel very comfortable and safe. I do recommend Yulissa to every on this service center she is the Best very friendly and ready to help she made me feel very comfortable and safe. I do recommend Yulissa to every body. More

Yulissa at Service is the BEST!! Yulissa was the most helpful and informative person I think I've ever dealt with in a dealership. She addressed all of my concerns, and assured me th Yulissa was the most helpful and informative person I think I've ever dealt with in a dealership. She addressed all of my concerns, and assured me that everything would be taken care of. I couldn't be happier with everyone there.....especially Jamahl!! Thank you all. More