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Nucar Volkswagen of Norwood - Service Center

Norwood, MA

4.3
263 Reviews

263 Reviews of Nucar Volkswagen of Norwood - Service Center

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September 09, 2024

Requested services are always done efficiently. The multi-point inspection is a great service as it identifies problems or necessary maintenance before it becomes more serious and costly. I’m alway More

by sw02081
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Dryden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Danielle Crowley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 10, 2024 -

Nucar Volkswagen of Norwood responded

Thank you for the positive feedback! We’re glad to hear that our services and multi-point inspection give you peace of mind. We appreciate your trust and look forward to keeping your car running smoothly!

September 06, 2024

Excellent service and always looking out for the customers best interest! Will be back and recommending this dealership wholeheartedly! More

by davidjcford
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Dryden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Danielle Crowley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Everyone in the service desk are outstanding!
Sep 09, 2024 -

Nucar Volkswagen of Norwood responded

Thank you for the great review! We’re delighted to hear that you had an excellent experience and that our team was attentive to your needs. We look forward to serving you again and appreciate your wholehearted recommendation!

August 29, 2024

I was quoted a price for extending my warranty but the computer was down and when I went back they quoted me a price 400.00$ more More

by RIADAUDE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Steven Robertson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Connor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Dryden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eddie Campana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Garas
1.0
This rating includes all reviews, with more weight given to recent reviews.
Danielle Crowley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Mugford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Connor Decker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 30, 2024 -

Nucar Volkswagen of Norwood responded

Thank you for bringing this to our attention. We’re sorry to hear about the discrepancy in the warranty extension quote. Please give us a call at 781-725-8700 so we can address this issue directly and work to resolve it. Your satisfaction is important to us, and we want to make things right.

August 24, 2024

Nick Dryden is my service advisor & is terrific. He coordinates my appt & transport so I don’t have to take time off and my work is done promptly resulting in a bill very close to the estimate. He i More

by PM Gilligan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Dryden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 26, 2024 -

Nucar Volkswagen of Norwood responded

Thank you for the great feedback! We’re thrilled to hear that Nick Dryden provided excellent service and made the process convenient and efficient for you. We appreciate your kind words and look forward to assisting you again!

August 23, 2024

My salesperson, Wil, was accommodating and patient during the buying process. Currently, love my new SUV. More

by LMINKWITZ
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wildin Lara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 26, 2024 -

Nucar Volkswagen of Norwood responded

Thank you for the feedback! We’re glad to hear that Wil was accommodating and patient throughout the buying process. Enjoy your new SUV, and thank you for choosing us!

August 23, 2024

Nucar has a courteous staff that does great work. All the work that has been done is completed with care and quality. More

by MCMANUS513
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danielle Crowley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Mugford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 26, 2024 -

Nucar Volkswagen of Norwood responded

Thank you for your kind words! We’re pleased to hear that our staff provided courteous service and that you’re satisfied with the quality of the work. We appreciate your feedback and look forward to serving you again!

August 21, 2024

Turn around time for repair was great. There was a miscommunication on the pricing as we were quoted one priced but charged another but then it was resolved and discounted as quoted. Also More

by JoMc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Dryden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Danielle Crowley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alberto Pagan was great in resolving my parts issue and overall customer service
Aug 22, 2024 -

Nucar Volkswagen of Norwood responded

Thank you for your feedback! We're glad to hear that the turnaround time and resolution of the pricing issue met your expectations. We apologize for the delay with the part and appreciate your patience as our service team worked to resolve the situation. If you have any further concerns or need assistance, please don’t hesitate to reach out. Thanks again for your understanding!

August 20, 2024

Dealer is ok. The annoying thing is they signed me up on DealerRater without asking me and I’ve been getting 30+ emails since then More

by Bale Kane
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Dryden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Danielle Crowley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2024 -

Nucar Volkswagen of Norwood responded

Blane, we’re sorry to hear about the inconvenience with the DealerRater emails. We should have communicated this with you first. Please contact us directly so we can resolve this issue and ensure your preferences are respected. Thank you for bringing this to our attention.

August 20, 2024

Outstanding services and on time delivery. I have a Volkswagen tiauan and I have a All services done by Nucar More

by RADIM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danielle Crowley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2024 -

Nucar Volkswagen of Norwood responded

Thank you for your feedback! We’re thrilled to hear that you’re satisfied with our services and timely delivery. We appreciate your continued trust! We Look forward to serving you again! Safe travels!

August 19, 2024

I bought my car from there under the previous owners. Nucar didn’t even know what transmission i drove, they lost all my maintenance records with the car. Wouldn’t give a sticker without a $1000 repair More

by FHADAYIA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nick Dryden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Danielle Crowley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2024 -

Nucar Volkswagen of Norwood responded

We understand your frustration, but it's important to note that your car could not pass inspection due to severely leaking front struts, which are critical for the vehicles safety. Our priority is to ensure that all repairs meet safety standards. The repair costs and parts availability are necessary to maintain the vehicle's safety and functionality. If you have further concerns, please give us a call at 781-725-8700 so we can discuss them directly. Thank you.

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