Nucar Volkswagen of Norwood - Service Center

great service always Been going to this dealership for many years, and have never been disappointed by the service received. The service advisers are wonderful: thorough, Been going to this dealership for many years, and have never been disappointed by the service received. The service advisers are wonderful: thorough, honest, offering all options and explaining anything done. They make you feel as if you are part of their family. The service done is always backed up, the service techs also will answer any questions and give honest opinions about your options, with great advice as well. Car is always cleaned inside and out when I get it back, as an extra bonus. All are always mindful of your time, shuttle service available if needed. More

Great Customer Service I scheduled an appointment to have a tire replaced under a service warrant that I purchased for my vehicle. After my call, I received a calendar remin I scheduled an appointment to have a tire replaced under a service warrant that I purchased for my vehicle. After my call, I received a calendar reminder by email. They were also able to look up my warranty information with just my name and address. When I arrived for service, had the replacement tire ready to install and I was in and out in less than thirty minutes. They even washed my vehicle when the service was complete. Also, my service coordinator was very knowledgeable and friendly. Great Customer Service! More

Not buying a pig in a poke. Brought the car there to get a sticker and a ECU upgrade and inquired about 60k service. No one was able to tell me what a 60000 mile Service comprise Brought the car there to get a sticker and a ECU upgrade and inquired about 60k service. No one was able to tell me what a 60000 mile Service comprises. What I learned is that the oil change is extra and change of brake fluid was recommended (also extra). Pretty much everything extra that should be included in a 60k service. So I still don't know what they would charge more that $500 for. Also recommended new tires which still have 15000 miles in them. All together exceeding $1000. To top it off, it turns out the dealership had just been acquired by someone else and the "sticker machine" wasn't printing stickers because the new owner was not registered at the time. Brought the car to Don and Wally's - highly recommended by my colleagues - and I agree. More

Oil change I surprised how fast the service was even without an appointment. I was expecting to sit there for a long time, and delay a few things I had to do. Ho I surprised how fast the service was even without an appointment. I was expecting to sit there for a long time, and delay a few things I had to do. However, because of their great service I was out of there within an hour and was able to finish running my errands. More

You will always be VW Gallery! Very pleased with VW service dept. I made an appointment for my 1 year service. Very accommodating with the shuttle service they offer. It was easy t Very pleased with VW service dept. I made an appointment for my 1 year service. Very accommodating with the shuttle service they offer. It was easy to comprehend what the car needed at this point. Everyone in the service center was very polite. Checking in and checking out was a breeze! Thank you! More

very good kept me up to date on repairs and advised where to get a dent fixed. Also said when I would need to have car looked at again. kept me up to date on repairs and advised where to get a dent fixed. Also said when I would need to have car looked at again. More

Great service volkswagon of norwood ma Front desk- to customer service- to the employees that go over the repairs and the mechanics were all 100 percent transparent and honest. I would us Front desk- to customer service- to the employees that go over the repairs and the mechanics were all 100 percent transparent and honest. I would use them for all my repairs. Rich More

Great Service Easy to reserve time on the site. You'll be taken care of as soon as you arrive. I choose to wait while car been served. Waiting time was short than I Easy to reserve time on the site. You'll be taken care of as soon as you arrive. I choose to wait while car been served. Waiting time was short than I expected for the 70k service. Reasonable price. when it's done I was explained the result and concern/suggestion from the technician. Well, process is similar as with other VW dealers but feel it is more smooth and natural here. One interesting highlight is that they also send me a short video for the inspection/service of my car. After service my best average consumption climbed from 30 to 35 MPG. More