Nucar Volkswagen of Norwood - Service Center

The customer service was excellent, and the experience waiting in the lounge was very pleasant with complimentary coffee and snacks. The space was so nice I almost wish the service had taken longer! It wa waiting in the lounge was very pleasant with complimentary coffee and snacks. The space was so nice I almost wish the service had taken longer! It was completed within a very reasonable time which was a plus too. More

Very good experience. I highly recommend this dealership for service. Everyone involved with my appointment was professional. for service. Everyone involved with my appointment was professional. More

Sorry to put a bad review for this place where I had a great experience previously working with Lisa Turenne, but the 'caseless' attitude from the girl that meets you at the door till the one that takes c great experience previously working with Lisa Turenne, but the 'caseless' attitude from the girl that meets you at the door till the one that takes care of your paperwork hit me. I brought my car with an engine light on around noon. I was waiting for someone to call me back and tell me the issue and the way to fix it, but nothing until I called myself at 5pm. The response was 'oh, didn't I sent you the text?' and 'our technicians are gone for the day'! Young lady: we bring the car to the dealership, because we expect a fast and excellent service for money that we pay! You may have the best mechanics in the world, but I guess the place need to have some customer service personnel that knows how to help people and make them feel welcomed. More

Here is my initial letter to VW of America after Prime refused my claim: "My DPF light come on last week, so I took my 2014 JSW TDI to a dealership where I was told there was a P1950 fault for blocked refused my claim: "My DPF light come on last week, so I took my 2014 JSW TDI to a dealership where I was told there was a P1950 fault for blocked or faulty cooling fans and a P1A58 for nox cat regen required, and the fans would have to be replaced in order for a regen to complete which would clear both codes. I assumed the work would be covered under the extended emissions warranty, where it states the parts covered are, "the OBD system, any malfunctions detected by the OBD system other than those related to the transmission." The wording seems fairly cut and dry; the coolant fans caused the P1950 which caused the nox regen to fail which caused the P1A58, so the fans would be covered. Prime Volkswagen Norwood refused to cover the repairs under warranty, stating that the cooling fans are not on the list of approved parts that VW Corporate provides. This didn't make sense to me, as it contradicts what the extended warranty expressly states. Even supposing the fans aren't covered under the OBD clause, it seems they would then be covered under the clause, "the entire exhaust gas after treatment system." If the fans are necessary for nox regen, aren't they an integral part of the exhaust gas after-treatment system? From the point of view of anyone who reads the extended emissions warranty and has any mechanical knowledge the cooling fans are covered by 2 clauses, so I am having a very difficult time understanding the dealership's decision." From scouring TDI forums, it seems as if VW regularly denies dieselgate warranty claims. It is sad, and a little disgusting, that a multi billion dollar company has to lie to get out of covering a warranty claim they themselves caused by... lying. This was my first VW, I will never buy a VW again, and I will do my absolute best to make sure everyone close to me knows that VW will lie to get out of paying a valid warranty claim. More

Service department was very professional and courteous. Took my car in on time and the car was cleaned and washed inside and out. Took my car in on time and the car was cleaned and washed inside and out. More

Lisa was exceptional diversity does matter in the workplace. She went out of her way to make the experience better she was knowledgeable and empathetic to the need thank you Lisa for your help workplace. She went out of her way to make the experience better she was knowledgeable and empathetic to the need thank you Lisa for your help More

Prime Volkswagen of Norwood does great work and has great customer service. I greatly appreciate you guys! Keep up the good work. I will see you guys the next time I am due for service. customer service. I greatly appreciate you guys! Keep up the good work. I will see you guys the next time I am due for service. More

Everyone in service is always super friendly. They are all very efficient and try to get you in and out as soon as possible. Very happy with how I am treated. all very efficient and try to get you in and out as soon as possible. Very happy with how I am treated. More

Great service! Appreciate the disinfectant before & after the service! I Like the ability to text also with Sam. I like the prompt service also. Thank you! the service! I Like the ability to text also with Sam. I like the prompt service also. Thank you! More

Smooth I called for an appointment and received one for the next day. WOW! I have worked with Samantha before and she always is attentive and works with yo I called for an appointment and received one for the next day. WOW! I have worked with Samantha before and she always is attentive and works with you. More