Nucar Toyota of Norwood - Service Center

Excellent job Kevin is a friendly guy who assist from beginning until the end. He approach me some concern regarding my car. He even walk me out to my car. He is th Kevin is a friendly guy who assist from beginning until the end. He approach me some concern regarding my car. He even walk me out to my car. He is the kind of employee that your company need. More

Good experience Jance was friendly, courteous and professional. He estimated the repair would take 60-90 minutes and he was right. Good customer service skills and Jance was friendly, courteous and professional. He estimated the repair would take 60-90 minutes and he was right. Good customer service skills and personality. More

Not a happy customer I brought my car in for service at the required time and was told it wasn’t ready for service and to come back when I have driven another 600 miles. E I brought my car in for service at the required time and was told it wasn’t ready for service and to come back when I have driven another 600 miles. Even though the service sticker that was put on my window said to come back at the mileage stated and I even waited and brought it in 100 miles over. This is the 3rd time on 3 different occasions I was told to come back for service when I’ve reached a different mileage. Later that day I got a postcard in the mail saying I was overdue for service on my car!! I brought my car in the next day and Wilson took my car no questions asked! He was wonderful unlike the employee I had the day before. I will not be bringing my car back to the Norwood location because every time I do I get refused service even though I’m bringing it in by the sticker that THEY put on my windshield. More

Emergency Service. Arrived here after a tow from Lexington. Wheel bearing had been severely damaged after a botched brake job I received at a fly-by-night chain. Was inf Arrived here after a tow from Lexington. Wheel bearing had been severely damaged after a botched brake job I received at a fly-by-night chain. Was informed of the cause of this damage right off by Wilson. This has allowed me to take advantage of my Comprehensive Insurance and seek reparations from the former "mechanic." The work was done fairly quickly at Boch. Parts were a bit expensive. I also would have enjoyed a more pointed and clear chain of communication. All in all, I got what I needed and am satisfied with the job. More

Assistance with Dashboard Indicators My dashboard indicators were showing that there was a problem with my vehicle . I took my vehicle in, showed them the problem and after a brief waitin My dashboard indicators were showing that there was a problem with my vehicle . I took my vehicle in, showed them the problem and after a brief waiting period , it was resolved . More

Regular customer, happily so I very much appreciate the warm welcome of a chronic walk-in client! And Wilson’s friendly catch-up, even so early on a Sunday. I very much appreciate the warm welcome of a chronic walk-in client! And Wilson’s friendly catch-up, even so early on a Sunday. More

Review The service person is very friendly. The service was good, we did have to wait too long. It was very each to sechdule and re- schedule as we needed. The service person is very friendly. The service was good, we did have to wait too long. It was very each to sechdule and re- schedule as we needed. More

Great service Open on Sunday afternoon, Prompt, attentive service by Yves. Nice waiting area. Even though the appointment I made on line earlier that day some how d Open on Sunday afternoon, Prompt, attentive service by Yves. Nice waiting area. Even though the appointment I made on line earlier that day some how didn’t register, yves still took me right away More

Needed new ignition key made We lost our car keys. We live in Martha’s Vineyard. The trip was arranged and it’s not an easy task in the middle of the summer due to traffic and a b We lost our car keys. We live in Martha’s Vineyard. The trip was arranged and it’s not an easy task in the middle of the summer due to traffic and a boat ferry reservation. There was a problem with the key machine but the manager went out of his way to have the key made by another Toyota dealership and made sure my daughter was able to get back on the island with the reservation that had been made. More

Excellent service while I waited. Great service from Wilson Caceres, as usual. He advised me that I really didn’t need the 5000 mile service because the oil had been changed the last Great service from Wilson Caceres, as usual. He advised me that I really didn’t need the 5000 mile service because the oil had been changed the last time. We took care of other needs instead. Thank you. More